Delcampe Pay only for "professional" delcampe members?

  • alexanderk

    7 messages

    Poland

    Hi,
    You advertised delcampe pay as possible payment method for sellers and buyers from EU.
    EU citizen (Poland) can not accept payments via delcampe pay if it is credit card payment?! Your support wrote to me that only professional delcampe accounts can accept delcampe Pay payments?! Can You please explain?
    Bellow I provide answers from Your support:

    My question was:
    Dec 17, 12:53 CET

    Hi,
    Is it possible to accept credit card payment from Argentina before verification of my delcampe pay?

    Your answer was:


    Miranda (Delcampe.net)

    Dec 17, 16:46 CET
    Hello,

    You cannot be paid by credit cards.
    This is only available to professional accounts which is not your case on Delcampe.

    Note that Delcampe Pay can only be used by members from certain countries.
    Argentina is not one of them.

    Kind regards

    Miranda, Delcampe Customer Service
  • wycombe1

    1897 messages

    United Kingdom

    Clearly the payment from Argentina cannot be processed through Delcampe Pay. It is the payment gateway supplier who decides which payments can be accepted - not Delcampe. This is the same with Paypal and other payment gateways where certain countries are excluded.

    Unless you can accept the payment directly or your buyer has a Paypal account you will have to either cancel the transaction or recommend another payment method.
  • @miranda
    Administrator

    517 messages

    Belgium

    Hi,
    You advertised delcampe pay as possible payment method for sellers and buyers from EU.
    EU citizen (Poland) can not accept payments via delcampe pay if it is credit card payment?! Your support wrote to me that only professional delcampe accounts can accept delcampe Pay payments?! Can You please explain?
    Bellow I provide answers from Your support:

    My question was:
    Dec 17, 12:53 CET

    Hi,
    Is it possible to accept credit card payment from Argentina before verification of my delcampe pay?

    Your answer was:


    Miranda (Delcampe.net)

    Dec 17, 16:46 CET
    Hello,

    You cannot be paid by credit cards.
    This is only available to professional accounts which is not your case on Delcampe.

    Note that Delcampe Pay can only be used by members from certain countries.
    Argentina is not one of them.

    Kind regards

    Miranda, Delcampe Customer Service
    • Created on Jan 10, 2020 at 4:41 PM
    • #1084240
    Hello,

    You're a mixing things up.

    You wanted to know first if you could be paid by credit cards.
    The answer is not as payments by credit cards is an option only available to professional sellers.
    I am talking about this page :
    Link (https)
    Credit cards payments are NOT Delcampe Pay payments.
    Those are different solutions.

    Then, you want to know about Delcampe Pay.
    Yes, you can use this solution if you want to pay items OR be paid.
    You can credit your Delcampe Pay account through different options which include credit cards OR a bank transfer.
    As advised, your buyer from Argentina won't be able to pay you by Delcampe Pay because Delcampe Pay is not available to Argentinian members.

    I strongly advise you to check our Help Center on Delcampe Pay and read the articles that have been written on the matter.
    This will for sure help you understand better our payment methods: Link (https)

    Kind regards,
    Miranda
  • alexanderk

    7 messages

    Poland

    I am sorry, Miranda. It is a bit confusing. :help: I am sorry if didn't understand :question:
    Ok, let's put aside Argentina.
    Let's take EU citizens and delcampe customers.
    As delcampe buyer I can charge my delcampe pay account from my bank card and then pay to delcampe seller who use delcampe pay
    As delcampe seller I can be paid with bank card but not directly. the buyer who has bank card can charge his/her delcampe pay account and pay to me.
    Is it correct?
    Thank You!
  • wycombe1

    1897 messages

    United Kingdom

    I believe you are correct.

    This is what happens with Paypal - except with Paypal the payment is automatic if a bank account or payment card are registered with them. The amount is deducted and payment is made so long as the funds are released.

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