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Don't see neawly listed items

  • 123ugis
    123ugis 100% (27456x)
    advanced

    178 Beiträge

    Lettland

    I don't see newly listed items neither in my shop, neither in list. Have anyone else this problem?
  • Karina63
    Karina63 100% (4071x)
    standard

    305 Beiträge

    Frankreich

    I don't see newly listed items neither in my shop, neither in list. Have anyone else this problem?
    • Erstellt am 17.11.2024 um 10:41
    • #1825296
    Hello123ugis,
    It is a international technical problem apparently, allover the site. No worries for the items you have uploaded. They are not lost. Tomorrow the technicians will look into this and the items will appear in the store.
    A nice Sunday,
    Greetings from Vosges France.
    Karina
  • evens_27
    evens_27 100% (3196x)
    standard

    11 Beiträge

    Vereinigtes Königreich

    Yes same problem but seen KARINA63 post so sure all will be resolved .. :applause: :applause:
  • 123ugis
    123ugis 100% (27456x)
    advanced

    178 Beiträge

    Lettland

    Hello123ugis,
    It is a international technical problem apparently, allover the site. No worries for the items you have uploaded. They are not lost. Tomorrow the technicians will look into this and the items will appear in the store.
    A nice Sunday,
    Greetings from Vosges France.
    Karina
    • Erstellt am 17.11.2024 um 10:49
    • #1825302
    Thanks!
  • grahamshanghai
    grahamshanghai 100% (589x)
    free

    40 Beiträge

    Vereinigtes Königreich

    Hi, yes, six items I listed today are "missing" - glad it is not just me !

    None of these six appear in my public-facing "shop" or my behind-the-scenes statistics.

    Five of the six, but not the last, can be seen on my own behind-the-scenes selling list on Delcampe (although the number of "ongoing sales" at the top of the list does include the six new ones).

    I can see all six if I go direct to each individual page when I am logged in.

    Some sort of mix-up on the database, I guess. Hopefully it will be resolved soon.
  • winnipeg
    winnipeg 100% (5783x)
    free

    191 Beiträge

    Kanada

    Now it explain why there are surprisingly no new items in categories I'm watching.
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Schweden

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Schweden

    Hello123ugis,
    It is a international technical problem apparently, allover the site. No worries for the items you have uploaded. They are not lost. Tomorrow the technicians will look into this and the items will appear in the store.
    A nice Sunday,
    Greetings from Vosges France.
    Karina
    • Erstellt am 17.11.2024 um 10:49
    • #1825302
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • @miranda
    Administrator
    @miranda

    525 Beiträge

    Belgien

    Hello,

    We'd like to apologise for the issue you are currently experiencing with the listing of your items.

    Please rest assured that our IT team is doing everything they can to fix this as soon as possible.

    We'll revert to you as soon as we have an update.

    Thank you for your patience.

    Kind regards,
    Miranda
  • @miranda
    Administrator
    @miranda

    525 Beiträge

    Belgien

    Good afternoon,

    Regarding the issue you have with the missing items, please be informed that the items are in our database, so they are not lost but they are not visible in our seach engine.

    We have found a solution to this.
    However to implement this solution, our team must therefore relaunch the indexing of our search engine, which will take several hours.
    In the meantime, and in order to avoid any duplicate items, we ask you not to re-create any new sales.

    Thank you for your understanding and patience.

    Kind regards,
    Miranda
  • evens_27
    evens_27 100% (3196x)
    standard

    11 Beiträge

    Vereinigtes Königreich

    Good afternoon,

    Regarding the issue you have with the missing items, please be informed that the items are in our database, so they are not lost but they are not visible in our seach engine.

    We have found a solution to this.
    However to implement this solution, our team must therefore relaunch the indexing of our search engine, which will take several hours.
    In the meantime, and in order to avoid any duplicate items, we ask you not to re-create any new sales.

    Thank you for your understanding and patience.

    Kind regards,
    Miranda
    • Erstellt am 18.11.2024 um 08:38
    • #1826121
    HI Mirada thanks for the update..will the problem be fixed today..Regards William
  • @miranda
    Administrator
    @miranda

    525 Beiträge

    Belgien

    HI Mirada thanks for the update..will the problem be fixed today..Regards William
    • Erstellt am 18.11.2024 um 09:45
    • #1826214
    Hi William,

    I hope so.
    The indexing started around an hour ago and should take at least 6 hours.
  • evens_27
    evens_27 100% (3196x)
    standard

    11 Beiträge

    Vereinigtes Königreich

    Hi William,

    I hope so.
    The indexing started around an hour ago and should take at least 6 hours.
    • Erstellt am 18.11.2024 um 10:03
    • #1826250
    Thanks Miranda
    . Regards William
  • grahamshanghai
    grahamshanghai 100% (589x)
    free

    40 Beiträge

    Vereinigtes Königreich

    Hi William,

    I hope so.
    The indexing started around an hour ago and should take at least 6 hours.
    • Erstellt am 18.11.2024 um 10:03
    • #1826250
    Hi, I can confirm the five I put up yesterday (not six, my error) are now showing properly where they should, across my account and shop. Many thanks !
  • garysstamps
    garysstamps 100% (88450x)
    advanced

    17 Beiträge

    Vereinigtes Königreich

    Hi, I can confirm the five I put up yesterday (not six, my error) are now showing properly where they should, across my account and shop. Many thanks !
    • Erstellt am 18.11.2024 um 16:28
    • #1826574
    I put a number of Djibouti listings yesterday morning and although they are showing in my ongoing listings, they are not showing on the public pages.
  • @miranda
    Administrator
    @miranda

    525 Beiträge

    Belgien

    I put a number of Djibouti listings yesterday morning and although they are showing in my ongoing listings, they are not showing on the public pages.
    • Erstellt am 19.11.2024 um 01:57
    • #1826643
    Hi Gary,

    I've just replied to your email regarding this.
    You can get back to me by email.

    Thanks,
    Miranda

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