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Late & None Payers

  • prescott9376
    prescott9376 100% (491x)
    standard

    80 Beiträge

    Vereinigtes Königreich

    Hello, A couple of weeks ago I had to open a non payment dispute. I had followed the required proceedures ref messaging & reminding my None Payer and waited the Obligatory 2 weeks (Surprised to have to wait this long for payment but if they are the site rules, ok)
    I have now had to wait another 2 weeks but still no responce from none payer (Experience tells me I wouldn't get one) so this morning I have had to refer to a moderator.
    But what happens now? How long before a conclusion?
    Ideally by now the sale would have been cancelled, I would receive a fee credit and appropriate feedback could have been left.

    Paul
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Schweden

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • prescott9376
    prescott9376 100% (491x)
    standard

    80 Beiträge

    Vereinigtes Königreich

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 06.10.2021 um 06:02
    • #1333051
    Thank you Baltija, Yes always got to take illness into account, in this case however none payer was on the site 2 days ago.
  • @cecilia
    Administrator
    @cecilia

    701 Beiträge

    Belgien

    Hello,

    According to our T&C's, the buyer has 14 days to pay once they receive the invoice.

    Once this period has passed, you have the right to cancel the sale and give a feedback to your buyer.

    The purpose of the "payment not received" dispute is to try to re-establish contact with the buyer and allow them to give an explanation. If they do not respond to the dispute within 7 days, you can cancel the sale directly and give them a feedback.

    Kind regards,
    Cecilia
  • prescott9376
    prescott9376 100% (491x)
    standard

    80 Beiträge

    Vereinigtes Königreich

    Hello,

    According to our T&C's, the buyer has 14 days to pay once they receive the invoice.

    Once this period has passed, you have the right to cancel the sale and give a feedback to your buyer.

    The purpose of the "payment not received" dispute is to try to re-establish contact with the buyer and allow them to give an explanation. If they do not respond to the dispute within 7 days, you can cancel the sale directly and give them a feedback.

    Kind regards,
    Cecilia
    • Erstellt am 06.10.2021 um 07:33
    • #1333093
    Thank you, All done now, Case closed, Feedback left for none payer & added to my Blacklist.
  • Konto gelöscht
    Konto gelöscht

    0 Beiträge

    Schweden

    Thank you Baltija, Yes always got to take illness into account, in this case however none payer was on the site 2 days ago.
    • Erstellt am 06.10.2021 um 07:27
    • #1333090
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).

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