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Fees for buyers must stop if Delcampe wants to survive

  • Forsell
    Forsell 100% (1860x)
    free

    3 berichten

    Denemarken

    The 10% fee for buyers which was implemented recently buy Delcampe must be revoked as fast as possible if the site wants to survive.

    Delcampe doesnt seem to understand the average collectors buyers psychology.
    Even if it might seem irrational, additional fees is the type of thing that angers most average collectors - especially those with average or low income, in a manner so they stop buying.
    Thats also the reason you cant compare Delcampe with traditional classsic auctionhouses like Bonhams, Schlegel a.o. - because they mainly sell to professionals, dealers and more wealthy people - who have either make a rational calculation of costs or wealthy people who care less about additional fees.

    My sales already dropped significantly after nice sales the first months of the year, and even after lowering prices more 10%-25% and shipping costs 20% - which more than makes up for the buyers fee - sales continue to be poor.
    Most noticable all customers from Eastern Europe completely stopped buying, while they were good customers before the buyersfee.

    In Denmark a similar site to Delcampe went bankrupt not so many years ago, after a similar mistake charging buyers fees...
    From one day to another 50% of my customers disappeared, and I had to move to another site,
    so now Im considering moving to Ebay.de if Delcampe doesnt revoke the buyersfee within August.
    Theres already damage done, and it will be hard to get angry customers back to Delcampe.
  • benwww90
    benwww90 100% (4044x)
    standard

    18 berichten

    Hongkong SAR van China

    I'me not sure if you agree, the fees on eBay along with the payment platform fees are really high.

    Losing a portion of the US market would impact revenue and may necessitate higher fees. However, charging buyers directly could undermine the customer experience. A better approach may be for Delcampe to ramp up its marketing efforts to broaden its reach and grow its user base internationally. With more volume across more regions, fees for all could potentially remain reasonable. Increasing awareness of the platform through promotion would help bring in new buyers and sellers to make up for losses while maintaining a good reputation.
  • Forsell
    Forsell 100% (1860x)
    free

    3 berichten

    Denemarken

    I'me not sure if you agree, the fees on eBay along with the payment platform fees are really high.

    Losing a portion of the US market would impact revenue and may necessitate higher fees. However, charging buyers directly could undermine the customer experience. A better approach may be for Delcampe to ramp up its marketing efforts to broaden its reach and grow its user base internationally. With more volume across more regions, fees for all could potentially remain reasonable. Increasing awareness of the platform through promotion would help bring in new buyers and sellers to make up for losses while maintaining a good reputation.
    • Aangemaakt 25 mei 2024 op 10:30
    • #1750058
    I wouldnt be too happy to move to eBay for the reasons you mention, but I would at least expect more sales compared to the "new" Delcampe.

    I could live with slightly higher fees - but as you say:
    Charging buyers undermines the customer experience.
    The reason I'm quite outraged at this, is the fact that its all been seen before, as I mentioned in my original post:
    QXL.dk - once a highly succesful regional salesplatform in Denmark - when starting charging buyers in a similar way it resulted in plummeting sales, and the site ultimately closed in 2021, the company behind went into bankruptsy shortly after.

    Ultimately the buyers fee has to go
    and I agree with you that it probably would be a better way if Delcampe would increase awareness through promotion and gain more platformusers to the benefit of all.
  • winnipeg
    winnipeg 100% (5781x)
    free

    191 berichten

    Canada

    I wouldnt be too happy to move to eBay for the reasons you mention, but I would at least expect more sales compared to the "new" Delcampe.

    I could live with slightly higher fees - but as you say:
    Charging buyers undermines the customer experience.
    The reason I'm quite outraged at this, is the fact that its all been seen before, as I mentioned in my original post:
    QXL.dk - once a highly succesful regional salesplatform in Denmark - when starting charging buyers in a similar way it resulted in plummeting sales, and the site ultimately closed in 2021, the company behind went into bankruptsy shortly after.

    Ultimately the buyers fee has to go
    and I agree with you that it probably would be a better way if Delcampe would increase awareness through promotion and gain more platformusers to the benefit of all.
    • Aangemaakt 25 mei 2024 op 14:49
    • #1750133
    ebay fees are not slightly higher,but at least 50% more.
  • sammlerkalle
    Rekening afgesloten
    PRO free

    881 berichten

    Duitsland

    ebay fees are not slightly higher,but at least 50% more.
    • Aangemaakt 3 jun 2024 op 11:36
    • #1754171
    This thread is about why it is not good that on Delcampe the buyers pay the fees. On eBay, on the other hand, the buyers do not pay any fees.
  • rogeriocabral
    Rekening afgesloten

    17 berichten

    Portugal

    ebay fees are not slightly higher,but at least 50% more.
    • Aangemaakt 3 jun 2024 op 11:36
    • #1754171
    Listings on Ebay have 500% more traffic
  • winnipeg
    winnipeg 100% (5781x)
    free

    191 berichten

    Canada

    Listings on Ebay have 500% more traffic
    • Aangemaakt 3 jun 2024 op 12:01
    • #1754192
    Agree,selling on both.
  • winnipeg
    winnipeg 100% (5781x)
    free

    191 berichten

    Canada

    This thread is about why it is not good that on Delcampe the buyers pay the fees. On eBay, on the other hand, the buyers do not pay any fees.
    • Aangemaakt 3 jun 2024 op 12:00
    • #1754189
    I'm a buyer and seller.There are things ,that I do not agree on both platforms, but since I cannot change anything, simply adapting to reality.Since introduction of new fees here just looking into a total,-worth or not to buy.
  • sammlerkalle
    Rekening afgesloten
    PRO free

    881 berichten

    Duitsland

    I'm a buyer and seller.There are things ,that I do not agree on both platforms, but since I cannot change anything, simply adapting to reality.Since introduction of new fees here just looking into a total,-worth or not to buy.
    • Aangemaakt 3 jun 2024 op 12:23
    • #1754225
    I'm just a seller. And I adapt to the realities. I see that there has actually been a drop in the number of purchases since the changes. But it's clear that collectors are still collecting. So I watch the market and will see where they are buying now. And then I adapt to the circumstances by offering my products there.
  • Servitel
    Servitel
    free

    448 berichten

    Zwitserland

    Din don din don Delcampe have changed the offers sysytem !!!!!

    On the meantime I wait since 2 weeks a fix for an issue on retrieving large stock :)
  • winnipeg
    winnipeg 100% (5781x)
    free

    191 berichten

    Canada

    I'm just a seller. And I adapt to the realities. I see that there has actually been a drop in the number of purchases since the changes. But it's clear that collectors are still collecting. So I watch the market and will see where they are buying now. And then I adapt to the circumstances by offering my products there.
    • Aangemaakt 3 jun 2024 op 12:28
    • #1754231
    Unfortunately there less collectors,that even 10 years ago,not to many youngest collects anything.Some prices declined as well,stamps,that once would fly for a good price much harder to sell now, same with postcards. Economic situation worldwide isn't easy as well especially after covid,I see that buyers from some countries practically disappear.Postal rates are going higher and higher making international transaction even harder.
  • sammlerkalle
    Rekening afgesloten
    PRO free

    881 berichten

    Duitsland

    Unfortunately there less collectors,that even 10 years ago,not to many youngest collects anything.Some prices declined as well,stamps,that once would fly for a good price much harder to sell now, same with postcards. Economic situation worldwide isn't easy as well especially after covid,I see that buyers from some countries practically disappear.Postal rates are going higher and higher making international transaction even harder.
    • Aangemaakt 3 jun 2024 op 12:43
    • #1754240
    Of course, I've also noticed that the number of collectors - and therefore purchases - is declining. Over the last few years, the number of sales has probably fallen by around 20 percent. But I'm currently selling around 80 percent less here than I was two months ago. This drastic decline has nothing to do with the shrinking number of collectors. I sell in six places online at the same time and the same cards are offered everywhere. In other places, the numbers are actually rising slightly at the moment. These are probably buyers who used to buy from Delcampe. Since I don't sell on eB..., Delcampe was the platform that held first place in sales for a long time. In the last two months, it has dropped to fifth place. So the collectors are still there, just not on Delcampe.
  • winnipeg
    winnipeg 100% (5781x)
    free

    191 berichten

    Canada

    Of course, I've also noticed that the number of collectors - and therefore purchases - is declining. Over the last few years, the number of sales has probably fallen by around 20 percent. But I'm currently selling around 80 percent less here than I was two months ago. This drastic decline has nothing to do with the shrinking number of collectors. I sell in six places online at the same time and the same cards are offered everywhere. In other places, the numbers are actually rising slightly at the moment. These are probably buyers who used to buy from Delcampe. Since I don't sell on eB..., Delcampe was the platform that held first place in sales for a long time. In the last two months, it has dropped to fifth place. So the collectors are still there, just not on Delcampe.
    • Aangemaakt 3 jun 2024 op 12:56
    • #1754249
    Interesting,I don't have such statistic, as selling particular cards mostly to particular auditory and not much changed in my sales since changes in fees.
    Delcampe team would hopefully analyze the numbers,as if sales declining ,then revenue as well.
  • Roterosen
    Rekening afgesloten
    free

    123 berichten

    Thailand

    Listings on Ebay have 500% more traffic
    • Aangemaakt 3 jun 2024 op 12:01
    • #1754192
    YES, much more traffic and visibility. And let's not forget - selling as a private person on eBay DE is totally FREE! But even as a pro seller you should not have more than 12% on eBay fees on a sale.

    In fact, you can't compare those two platforms. It's like comparing Amazon with your local book store.

    Personally, I see DC's future pretty grim. Good day, good luck.
  • stevehillstamps
    stevehillstamps 100% (14575x)
    PRO standard

    223 berichten

    Verenigd Koninkrijk

    YES, much more traffic and visibility. And let's not forget - selling as a private person on eBay DE is totally FREE! But even as a pro seller you should not have more than 12% on eBay fees on a sale.

    In fact, you can't compare those two platforms. It's like comparing Amazon with your local book store.

    Personally, I see DC's future pretty grim. Good day, good luck.
    • Aangemaakt 3 jun 2024 op 19:09
    • #1754426
    Ebay is not that cheap for pro sellers, to name a few additional charges

    Final Value Fees are also charged on the postage cost.

    There is a transaction charge (better than adding it in per item as Delcampe do though!) instead of paypal fees.

    Insertion/Shop fees for pro sellers are high.
  • Roterosen
    Rekening afgesloten
    free

    123 berichten

    Thailand

    Ebay is not that cheap for pro sellers, to name a few additional charges

    Final Value Fees are also charged on the postage cost.

    There is a transaction charge (better than adding it in per item as Delcampe do though!) instead of paypal fees.

    Insertion/Shop fees for pro sellers are high.
    • Aangemaakt 4 jun 2024 op 05:01
    • #1754627
    :cool2: True, Delcampe typically offers lower fees compared to eBay, especially for final value fees. However, the choice between platforms should also consider factors like audience reach, ease of use, seller support, and additional features offered by each platform.

    But what is the meaning of low fees when sales are still significantly dropping at DC, as reported by many pro sellers? But many of the above said is also in advantage for DC :d-happy:
  • francispayot
    Rekening afgesloten
    free

    4 berichten

    Zwitserland

    Delcampe passed from "user friendly" to "user unfriendly" as soon as managers and specially computer specialists introduced new constraints for buyers et sellers.

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