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Technical update 24/10/2019

  • @miranda
    Beheerder
    @miranda

    535 berichten

    België

    Hi everyone,

    Since yesterday, we have noticed a slowdown in the upload of new listings through the Lister.

    The new listings do appear on the website but with a delay (a few hours at least).
    We ask you NOT to relist those items as they will appear on the website eventually.
    Relisting them will only make it worse as it will increase the time of upload AND your items will be duplicated.

    We just have had an update with the IT department and there are approximately 12.000 listings in our queues.
    Those items are stuck and will appear on the website with a delay as mentioned here above.

    Tomorrow morning, we will give you a new update in this particular post.

    Thank you for your patience.


    Kind regards,
    Miranda
  • @miranda
    Beheerder
    @miranda

    535 berichten

    België

    Hi Everyone,

    Only 2.000 items left in our queues.
    Hopefully, soon all the items should be listed on our website.

    We thank you again for your patience.
    And wish you a wonderful week-end!

    Kind regards,
    Miranda
  • philavita
    philavita 100% (14002x)

    38 berichten

    Duitsland

    same problem today - send some items from lister and they are not there for ca 30 minutes so far? :no: :dunno: :help:
  • philavita
    philavita 100% (14002x)

    38 berichten

    Duitsland

    About 16 hours passed from the time I have sent the new items by the Lister - they are still not in my shop. Please HELP!!! email and sales seams to be working ok, as well as sales close...
  • maghu
    maghu 98% (32321x)
    PRO advanced

    91 berichten

    India

    Just observed, sent from Lister, yet to appear in the website...
  • philavita
    philavita 100% (14002x)

    38 berichten

    Duitsland

    all is Ok after almost 20 hours - thank you
  • @miranda
    Beheerder
    @miranda

    535 berichten

    België

    all is Ok after almost 20 hours - thank you
    • Aangemaakt 17 nov 2019 op 08:19
    • #1064008
    Hi Philavita, Hi all,

    there has been again a delay ... I am sorry for the inconvenience.
    It is now over.

    Have a very good day,
    Miranda
  • philavita
    philavita 100% (14002x)

    38 berichten

    Duitsland

    :cool2: :applause:
    Thank you - sometimes it happends!
  • philaxia
    Rekening afgesloten
    PRO free

    32 berichten

    Italië

    I am experiencing issues with the delcampe lister. When I upload the items, it just freezes, so I need to stop and re-start the upload. The software is ok, the issue is with the upload, it hangs and it does not complete the full upload.

    Is it a delcampe issue?
  • @miranda
    Beheerder
    @miranda

    535 berichten

    België

    I am experiencing issues with the delcampe lister. When I upload the items, it just freezes, so I need to stop and re-start the upload. The software is ok, the issue is with the upload, it hangs and it does not complete the full upload.

    Is it a delcampe issue?
    • Aangemaakt 18 nov 2019 op 13:01
    • #1064647
    Dear Philaxia,

    Could you please confirm that you are using the latest Delcampe version which is version V4.1.6 ?

    Thanks,
    Miranda
  • philaxia
    Rekening afgesloten
    PRO free

    32 berichten

    Italië

    Dear Philaxia,

    Could you please confirm that you are using the latest Delcampe version which is version V4.1.6 ?

    Thanks,
    Miranda
    • Aangemaakt 19 nov 2019 op 02:26
    • #1064737
    Yes, I have 4.1.6.

    This is still happening now. I am uploading the new items. It regularly starts the upload, then it stops uploading and I need to cancel and start it again to continue the upload. Please see the screenshot
    board
  • @miranda
    Beheerder
    @miranda

    535 berichten

    België

    Yes, I have 4.1.6.

    This is still happening now. I am uploading the new items. It regularly starts the upload, then it stops uploading and I need to cancel and start it again to continue the upload. Please see the screenshot
    • Aangemaakt 19 nov 2019 op 02:49
    • #1064746
    Would you mind sending me a copy of the file you are using?
    Please send it to en@delcampe-support.com and also include if you are using Windows or Mac.

    Thanks,
    Miranda
  • philaxia
    Rekening afgesloten
    PRO free

    32 berichten

    Italië

    Would you mind sending me a copy of the file you are using?
    Please send it to en@delcampe-support.com and also include if you are using Windows or Mac.

    Thanks,
    Miranda
    • Aangemaakt 19 nov 2019 op 03:49
    • #1064776
    Thank you, I have just sent out the email.

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