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Cannot reply to questions

mjocovers 100% (30497x)

474 berichten

Verenigd Koninkrijk
There seems to be an intermittent problem with questions.
Sometimes it is impossible to reply to a question asked by a customer. I click the link in the email but either it either says it is not possible to reply to the question , or the link goes to the item page and says there is no question to answer!

The only way to reply is to find the customers profile page and then send a direct message instead.
- Aangemaakt 22 jul 2017 op 04:36 (#724354)
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Beheerder

@dimitri

829 berichten

België
mjocovers

There seems to be an intermittent problem with questions.
Sometimes it is impossible to reply to a question asked by a customer. I click the link in the email but either it either says it is not possible to reply to the question , or the link goes to the item page and says there is no question to answer!

The only way to reply is to find the customers profile page and then send a direct message instead.

Aangemaakt 22 jul 2017 op 04:36

#724354
Hello,

Could you please contact our Customer Service with an example? We'll make sure to look into it.
- Aangemaakt 24 jul 2017 op 07:35 (#725272)
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Cannot reply to questions

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