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Easy Store API not working

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    • Aangemaakt 26 apr 2017 op 15:53
    • #696481
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    • Aangemaakt 14 jul 2017 op 08:04
    • #722170
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • postcarddepot
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    Anyone else currently having problems with Easy Store API link ebay - delcampe?

    I had problems with some listings on Delcampe failing to close when item sold on eBay around July 14-17th. (I see capital-collectables did).

    Yesterday all listings on Delcampe that should have closed because of eBay sales failed to do so. So, now, for me, it's broken. I have to manually close.

    I put in a support request about a week ago to Delcampe but no word back yet on what's going on. Trying to see whether this is a problem with my link or it is happening to others.

    regards, Brent
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  • postcarddepot
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    After a week, Easy Store re-synced my listings BUT I'm still having to manually close listings sold on either site on the other one. Further follow-up with support. No idea what the problem is & why it takes a week to reboot.
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  • postcarddepot
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    Got a response from Delcampe support yesterday that they're going back to Easy Store to query why listings are not getting automatically ended. With Easy Store turnaround time is always slow. Delcampe staff respond fast enough but Easy Store seems source of the delays & malfunctioning.

    Given the marginal sales I get on Delcampe, having to take Bay sales down manually here all the time might be the straw that breaks the camel's back (again).
  • @dimitri
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    @dimitri

    829 berichten

    België

    Hello all,

    We have noticed a synchronization issue with easyStore, impacting several of our sellers. Therefore, EasyStore is temporarily removing the sales from Delcampe.

    EasyStore is actively working on reactivating the synchronization process.

    Several sellers have been impacted and the handling has to be carried out individually. The resynchronization of the affected stores will take place in the next few days or the next few weeks.

    If you're concerned by the above case you will receive a separate e-mail in the next hours, explaining what I just said.

    On behalf of easyStore, we would like to apologize for this inconvenience and we thank you for your understanding. We're doing everything we can to have easyStore sort this out ASAP.
  • postcarddepot
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    Thanks, Dimitri.

    I received the email in the last hour.

    I guess my business on Delcampe is on hold for a few days or weeks till the resync takes effect. I think I still have up to 1000 listings that are only on Delcampe but I won't be able to see them till the closed items are emptied out of my store.
  • postcarddepot
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    I'm wondering if everything in my Delcampe store got closed...
  • @dimitri
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    @dimitri

    829 berichten

    België

    I'm wondering if everything in my Delcampe store got closed...
    • Aangemaakt 2 aug 2017 op 09:09
    • #728950
    Hello,

    We can confirm that your sales closed. However, our search engine will need a couple of hours to update.

    Until that time the sales will remain visible in your store, but in reality they're closed.

    e.g. Link (https)
  • postcarddepot
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    Thanks, Dimitri. I see that they're still closing or the search engine is still catching up. It looks like the ones only listed on Delcampe (i.e. not on eBay) are staying live - that gives me a chance to have an occasional sale.
  • Rekening verwijderd
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    Hello,

    We can confirm that your sales closed. However, our search engine will need a couple of hours to update.

    Until that time the sales will remain visible in your store, but in reality they're closed.

    e.g. Link (https)
    • Aangemaakt 2 aug 2017 op 09:17
    • #728956
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • @dimitri
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    @dimitri

    829 berichten

    België

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 2 aug 2017 op 13:30
    • #729037
    Hello,

    I'm afraid the resyncs do not have any influence on the category matching. Currently I do not have any view on when the matching will happen :dunno:
  • postcardsextra
    postcardsextra 100% (9322x)
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    And now this happens:

    Dear Sir,

    We were informed that easyStore has temporarily ceased their activities, so I'm afraid that we will be unable to sync your stores for the time being.

    Please accept our sincerest apologies for the inconvenience.

    Kind regards

    Delcampe Customer Service
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  • wycombe1
    wycombe1 100% (87799x)
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    The Easystore web site simply states that registration of new users is currently suspended:

    Link (https)

    At the same time their activities are currently suspended as well.

    As far as anyone seems to know all business to do with Easystore is suspended and no one knows yet if this is temporary or permanent.
  • Rekening verwijderd
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  • PostcardFinder
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    I have just found out all my 26,000 items removed too. I LOVE this site and didnt realize why I was no longer visible. Please fix asap..... Why cant we have the old Easy uploader back and do our own uploads which was so easy and fast. Please Delcampe team fix it for us soon.
  • @dimitri
    Beheerder
    @dimitri

    829 berichten

    België

    Hello all,

    EasyStore is currently not accepting new subscribers.

    Past syncs will continue running and IT service will remain available should issues arise.

    There is currently no timeframe for the acceptance of new users.

    In addition to this, some users were experiencing technical issues. These users have been contacted individually and their sales have been closed in order to resync them.
  • Rekening verwijderd
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    Canada

    Hello all,

    We have noticed a synchronization issue with easyStore, impacting several of our sellers. Therefore, EasyStore is temporarily removing the sales from Delcampe.

    EasyStore is actively working on reactivating the synchronization process.

    Several sellers have been impacted and the handling has to be carried out individually. The resynchronization of the affected stores will take place in the next few days or the next few weeks.

    If you're concerned by the above case you will receive a separate e-mail in the next hours, explaining what I just said.

    On behalf of easyStore, we would like to apologize for this inconvenience and we thank you for your understanding. We're doing everything we can to have easyStore sort this out ASAP.
    • Aangemaakt 2 aug 2017 op 04:05
    • #728842
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • philaxia
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    Diomitri, this is UNACCETTABLE! You must be aware that here are people doing BUSINESS, so I cannot accept an answer like "There is currently no timeframe...".

    You must give precise answers, it is your reponsibility!

    True other platforms cost more, but they SIMPLY WORK!
  • Rekening verwijderd
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    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 26 apr 2017 op 15:53
    • #696481
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • Rekening verwijderd
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    Canada

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)

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