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Trouble accessing the old site

  • ekbustad
    ekbustad 100% (1291x)

    57 berichten

    Verenigde Staten

    Obviously I was finally able to get to the old site, otherwise I could not post this message as the forums are not yet available on the new site.

    When I went this morning to Link (http) it presented me the new site, all in French, as has been the case for some time now. I went to the bottom of the page and clicked on the "Ancien site" link as usual. The page redisplayed to show me the new french language site again!?

    I have tried this on both Chrome and IE- same thing.

    I had to use Google to find a way into old Delcampe site.

    Also, on the French language new home page, I could not find anyway to get the site to use anything but French. Using the site selection pulldown at the bottom of the page, it again would redisplay to show the French version of the site again regardless of which site I had selected.
  • mainlypostcards
    Rekening afgesloten
    free

    3540 berichten

    Verenigd Koninkrijk

    Obviously I was finally able to get to the old site, otherwise I could not post this message as the forums are not yet available on the new site.

    When I went this morning to Link (http) it presented me the new site, all in French, as has been the case for some time now. I went to the bottom of the page and clicked on the "Ancien site" link as usual. The page redisplayed to show me the new french language site again!?

    I have tried this on both Chrome and IE- same thing.

    I had to use Google to find a way into old Delcampe site.

    Also, on the French language new home page, I could not find anyway to get the site to use anything but French. Using the site selection pulldown at the bottom of the page, it again would redisplay to show the French version of the site again regardless of which site I had selected.
    • Aangemaakt 28 okt 2016 op 14:02
    • #609031
    That seems to be an ongoing intermittent problem. There are posts from several weeks ago describing the same phenomena.
  • mjocovers
    mjocovers 100% (30509x)
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    That seems to be an ongoing intermittent problem. There are posts from several weeks ago describing the same phenomena.
    • Aangemaakt 28 okt 2016 op 14:28
    • #609032
    Yes, I am very annoyed at the way it keeps randomly takes me to the French site.


    Is it Delcampe's way of trying to keep us Brits in the EU? :whiteflag:
  • @webmaster
    Beheerder
    @webmaster --% (5x)
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    6991 berichten

    België

    Obviously I was finally able to get to the old site, otherwise I could not post this message as the forums are not yet available on the new site.

    When I went this morning to Link (http) it presented me the new site, all in French, as has been the case for some time now. I went to the bottom of the page and clicked on the "Ancien site" link as usual. The page redisplayed to show me the new french language site again!?

    I have tried this on both Chrome and IE- same thing.

    I had to use Google to find a way into old Delcampe site.

    Also, on the French language new home page, I could not find anyway to get the site to use anything but French. Using the site selection pulldown at the bottom of the page, it again would redisplay to show the French version of the site again regardless of which site I had selected.
    • Aangemaakt 28 okt 2016 op 14:02
    • #609031
    Hello,


    We will look into this. This may be linked with a language update that have been done last week. Thank you.
  • @webmaster
    Beheerder
    @webmaster --% (5x)
    free

    6991 berichten

    België

    Hello,


    We will look into this. This may be linked with a language update that have been done last week. Thank you.
    • Aangemaakt 29 okt 2016 op 09:08
    • #609086
    Hello

    Is it better now?

    Thanks
  • hoatzinstamps
    hoatzinstamps 100% (130773x)
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    1115 berichten

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    Hello,


    We will look into this. This may be linked with a language update that have been done last week. Thank you.
    • Aangemaakt 29 okt 2016 op 09:08
    • #609086
    Maybe you should also look into why the Payment Advices originating from the new site are not correct. They look as if they have been changed recently? Still not as good as on the old site version but in addition they aren't correct. Poorly tested. You might want to take a look as I'm surprised others haven't raised a problem report.

    Alan Catherall
    [Hoatzinstamps]
  • mjocovers
    mjocovers 100% (30509x)
    free

    474 berichten

    Verenigd Koninkrijk

    Hello

    Is it better now?

    Thanks
    • Aangemaakt 29 okt 2016 op 13:57
    • #609110
    No, it is still sending people to the French site.

    For example when trying to bulk edit listings, it is not possible to do this on the old Uk site. When you try it just redirects to the new French site
  • ekbustad
    ekbustad 100% (1291x)

    57 berichten

    Verenigde Staten

    Hello

    Is it better now?

    Thanks
    • Aangemaakt 29 okt 2016 op 13:57
    • #609110
    It does seem better now, I initially get the French/International version, but now can successfully switch to the US version.
  • @webmaster
    Beheerder
    @webmaster --% (5x)
    free

    6991 berichten

    België

    It does seem better now, I initially get the French/International version, but now can successfully switch to the US version.
    • Aangemaakt 30 okt 2016 op 16:15
    • #609198
    Hello,


    Yes, we managed to at least allow the user to switch to their preferred language.

    Today, our team is looking at why the automatically chosen language is wrong.

    We expect a fix in the next few hours.


    Thank you for your patience
  • @webmaster
    Beheerder
    @webmaster --% (5x)
    free

    6991 berichten

    België

    Maybe you should also look into why the Payment Advices originating from the new site are not correct. They look as if they have been changed recently? Still not as good as on the old site version but in addition they aren't correct. Poorly tested. You might want to take a look as I'm surprised others haven't raised a problem report.

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 29 okt 2016 op 16:52
    • #609118
    Hello Alan,


    I suppose you are talking about this: Link (http) ?
  • hoatzinstamps
    hoatzinstamps 100% (130773x)
    PRO advanced

    1115 berichten

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    Hello Alan,


    I suppose you are talking about this: Link (http) ?
    • Aangemaakt 31 okt 2016 op 10:26
    • #609282
    Yes - you are correct.
    And thank you for your comments / clarifications.

    Alan Catherall
    [Hoatzinstamps]