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Another Cracker

  • hoatzinstamps
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    This must have been rreported before ... but still not fixed!

    If you use the 'Invoiced' tab and choose to want to 'Print invoice' from the 'More' options pull down then the link takes you to the main Delcampe web page!!!!

    As it happens I selected the wrong option because I wanted to print 'delivery note'.

    But it is another very simple error that should have been picked up during basic testing (and fixed).

    Alan Catherall
    [Hoatzinstamps]
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    België

    This must have been rreported before ... but still not fixed!

    If you use the 'Invoiced' tab and choose to want to 'Print invoice' from the 'More' options pull down then the link takes you to the main Delcampe web page!!!!

    As it happens I selected the wrong option because I wanted to print 'delivery note'.

    But it is another very simple error that should have been picked up during basic testing (and fixed).

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 22 mei 2014 op 02:39
    • #504131
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • hoatzinstamps
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    • Aangemaakt 22 mei 2014 op 05:44
    • #504172
    Well there is no way I'm going to do the list of things that you are asking.

    The problem exists in this procedure ... but I will concede that it probably only affects users with IE8 installed which is the highest IE version you can install if you are still using XP (which I am). It seems to work using Chrome but other things don't!

    Alan Catherall
    [Hoatzinstamps]
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    This must have been rreported before ... but still not fixed!

    If you use the 'Invoiced' tab and choose to want to 'Print invoice' from the 'More' options pull down then the link takes you to the main Delcampe web page!!!!

    As it happens I selected the wrong option because I wanted to print 'delivery note'.

    But it is another very simple error that should have been picked up during basic testing (and fixed).

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 22 mei 2014 op 02:39
    • #504131
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • hoatzinstamps
    hoatzinstamps 100% (131053x)
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    1126 berichten

    Verenigd Koninkrijk

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 22 mei 2014 op 07:40
    • #504198
    You might well expect that but you'd have to follow all the steps described above before you could prove that the problem isn't to do with your PC configuration. Mine probably is because I'm using XP, although it confounds me that using IE8 would cause a 'link' problem but that's technology for you.

    Alan Catherall
    [Hoatzinstamps]
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    You might well expect that but you'd have to follow all the steps described above before you could prove that the problem isn't to do with your PC configuration. Mine probably is because I'm using XP, although it confounds me that using IE8 would cause a 'link' problem but that's technology for you.

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 22 mei 2014 op 08:30
    • #504205
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • hoatzinstamps
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    • Aangemaakt 22 mei 2014 op 09:47
    • #504219
    It is bizarre and making me smile.

    For me, whatever I do 'right click and open' or clicking 'print invoice' it takes me to the Home page.

    However, if I click 'see invoice' that does what it says and would you believe it this also gives me an option to print the invoice ... which works!

    This would be great but as I said in my first post I selected the 'print invoice' option by mistake as I really wanted to print a 'delivery note' ... and thankfully that selection works ok.

    All a bit worrying really. Take another valium and keep going I guess.

    Alan Catherall
    [Hoatzinstamps]
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    België

    You might well expect that but you'd have to follow all the steps described above before you could prove that the problem isn't to do with your PC configuration. Mine probably is because I'm using XP, although it confounds me that using IE8 would cause a 'link' problem but that's technology for you.

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 22 mei 2014 op 08:30
    • #504205
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
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    België

    It is bizarre and making me smile.

    For me, whatever I do 'right click and open' or clicking 'print invoice' it takes me to the Home page.

    However, if I click 'see invoice' that does what it says and would you believe it this also gives me an option to print the invoice ... which works!

    This would be great but as I said in my first post I selected the 'print invoice' option by mistake as I really wanted to print a 'delivery note' ... and thankfully that selection works ok.

    All a bit worrying really. Take another valium and keep going I guess.

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 22 mei 2014 op 10:11
    • #504227
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    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 22 mei 2014 op 07:40
    • #504198
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    • Aangemaakt 23 mei 2014 op 07:14
    • #504417
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • hoatzinstamps
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    • Aangemaakt 23 mei 2014 op 07:13
    • #504415
    Rubbish ... as I told you I am running IE anyway. The point I was making, as clearly you are not a techie, is that the highest level of IE that can be used with XP is v8. And this is why you are running Chrome and Firefox because IE8 is not well catered for in 'new' systems.

    However, I have also run into the same problem using Chrome as my browser.

    There are holes in all sorts of places as a result of this 'new' system as shown in my other thread concerning another problem.

    In fact it doesn't actually matter to me as I only stumbled on this problem by accident as I was looking to print a delivery note not an invoice.

    And if you think I'm going to waste anymore time on this issue by screwing up my PC doing all the list of things you are expecting me to do you can forget it.

    The system is fragile ... and I for one am losing sales as a result.

    Alan Catherall
    [Hoatzinstamps]

  • hoatzinstamps
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    • Aangemaakt 23 mei 2014 op 07:14
    • #504417
    This is not true ... you can right click ... and select 'open' from the list of Windows options.

    Alan Catherall
    [Hoatzinstamps]
  • hoatzinstamps
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    • Aangemaakt 23 mei 2014 op 07:13
    • #504415
    OK, I've checked again ... it now works under Chrome as browser (appears to be fixed from yesterday though).
    The problem remains for IE8.

    Alan Catherall
    [Hoatzinstamps]
  • emmbersplace
    emmbersplace 63% (13050x)
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    This must have been rreported before ... but still not fixed!

    If you use the 'Invoiced' tab and choose to want to 'Print invoice' from the 'More' options pull down then the link takes you to the main Delcampe web page!!!!

    As it happens I selected the wrong option because I wanted to print 'delivery note'.

    But it is another very simple error that should have been picked up during basic testing (and fixed).

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 22 mei 2014 op 02:39
    • #504131
    Hi....works OK here. Goes to the print pop-up box like the old system used to.

    Maybe a browser problem? I use Firefox
  • hoatzinstamps
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    Hi....works OK here. Goes to the print pop-up box like the old system used to.

    Maybe a browser problem? I use Firefox
    • Aangemaakt 23 mei 2014 op 23:42
    • #504501
    I acknowldge that it is a Browser problem.
    I use IE8 which is the highest version of IE that I can use with XP.

    Initially Chrome didn't work either but it appears to now.

    One's experience of the new system certainly differs according the Browser used.

    Alan Catherall
    [Hoatzinstamps]
  • emmbersplace
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    I acknowldge that it is a Browser problem.
    I use IE8 which is the highest version of IE that I can use with XP.

    Initially Chrome didn't work either but it appears to now.

    One's experience of the new system certainly differs according the Browser used.

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 24 mei 2014 op 02:23
    • #504511
    Its very strange but I have not had any of the problems that you have mentioned on various threads. As I say, I use Firefox on Windows 7 (I found XP Professional much too clunky and 7 a nice stripped down version).

    Oh dear.........I quite like the new system now (apart from the relatively minor irritants on addresses, multi-currency errors, etc that I have mentioned before and are still not corrected).

    That being said, D still stoically seem to refuse to state why they foisted the new system on us hapless sellers in the first place. Sellers, I think produce all their income bar ads.
  • hoatzinstamps
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    Its very strange but I have not had any of the problems that you have mentioned on various threads. As I say, I use Firefox on Windows 7 (I found XP Professional much too clunky and 7 a nice stripped down version).

    Oh dear.........I quite like the new system now (apart from the relatively minor irritants on addresses, multi-currency errors, etc that I have mentioned before and are still not corrected).

    That being said, D still stoically seem to refuse to state why they foisted the new system on us hapless sellers in the first place. Sellers, I think produce all their income bar ads.
    • Aangemaakt 24 mei 2014 op 23:34
    • #504660
    The problem in this thread is almost certainly due to using IE8.

    The other problems are software glitches and will only affect you if the scenario described applies. And because some of these are difficult for Delcampe to recreate you are on your own.

    The search feature, as mentioned in other threads, is appalling / useless.

    The fact that you don't see new sales chronologically is a nuisance too.

    Occasionally there are problems with the printing ... and the delivery note is still not right.

    And sales remain sluggish ....

    Net, an appalling implementation which I still don't trust.

    Alan Catherall
    [Hoatzinstamps]
  • emmbersplace
    emmbersplace 63% (13050x)
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    The problem in this thread is almost certainly due to using IE8.

    The other problems are software glitches and will only affect you if the scenario described applies. And because some of these are difficult for Delcampe to recreate you are on your own.

    The search feature, as mentioned in other threads, is appalling / useless.

    The fact that you don't see new sales chronologically is a nuisance too.

    Occasionally there are problems with the printing ... and the delivery note is still not right.

    And sales remain sluggish ....

    Net, an appalling implementation which I still don't trust.

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 25 mei 2014 op 03:18
    • #504672
    Yes, I think most sellers agree that the new system was poorly implemented, badly tested, & still has innumerable glitches that should have been sorted out well before going live....the latest newsletter states that D apologise for the inconvenience as there were more complications than anticipated!

    Sorry, but that is quite ridiculous......D were told what to look for after the initial debacle some months ago but seemed to ignore the remsrks. I thought it was announced in December that new tech staff had been hired to prevent this sort of nonsense recurring?

    It is also true that most sellers suffered financially due to reduced sales following the new system introduction & that sales have still not returned to the previous levels....and maybe never will.....my regular buyers seem to be turning up at other sites for the first time and will need some persuasion to return to D. I will not even try and persuade them until the system settles down & completely works properly.

    So for now, I join you in apprehension and doubt.......

    I see that you are still in the top 3 UK. If your sales have been poor then I assume this applies to everyone. My own ratings on USA, Aus seem to have remained static on simply dreadful sales. Then all of a sudden Thurs-Sat, I received 60 sales from 6 new customers & 1 repeat customer. So everything OK now? mmmmmmm The admin system worked OK though.
  • hoatzinstamps
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    Yes, I think most sellers agree that the new system was poorly implemented, badly tested, & still has innumerable glitches that should have been sorted out well before going live....the latest newsletter states that D apologise for the inconvenience as there were more complications than anticipated!

    Sorry, but that is quite ridiculous......D were told what to look for after the initial debacle some months ago but seemed to ignore the remsrks. I thought it was announced in December that new tech staff had been hired to prevent this sort of nonsense recurring?

    It is also true that most sellers suffered financially due to reduced sales following the new system introduction & that sales have still not returned to the previous levels....and maybe never will.....my regular buyers seem to be turning up at other sites for the first time and will need some persuasion to return to D. I will not even try and persuade them until the system settles down & completely works properly.

    So for now, I join you in apprehension and doubt.......

    I see that you are still in the top 3 UK. If your sales have been poor then I assume this applies to everyone. My own ratings on USA, Aus seem to have remained static on simply dreadful sales. Then all of a sudden Thurs-Sat, I received 60 sales from 6 new customers & 1 repeat customer. So everything OK now? mmmmmmm The admin system worked OK though.
    • Aangemaakt 25 mei 2014 op 05:51
    • #504692
    I've never been clear how Delcampe calculates it's Store rating and for me it is just an indicator. I expect my position to fall based on recent sales on Delcampe. However, what worries me more is that during this debacle some customers have seen items presented on Delcampe but have been unwilling to make the purchase on Delcampe. In value terms my off line sales are higher than on Delcampe because some buyers are now reluctant to buy via Delcampe!

    I still have two known sales on Delcampe that can't be seen anywhere in the 'new' system. They have been paid for but don't show as ready for despatch. Reported to Delcampe but no response.

    I am reluctant to run any promotions because I have no confidence in the new system.

    I now find that I can no longer use Delcampe with my preferred browser of choice as I get different results to everyone else. What worked fine before is problematic now.

    An apology from delcampe really cuts little ice anymore since this is the second time. They clearly didn't listen to our requirements the first time ... and so there's not much chance of things being better next time.

    Alan Catherall
    [Hoatzinstamps]

  • tony41
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    I've never been clear how Delcampe calculates it's Store rating and for me it is just an indicator. I expect my position to fall based on recent sales on Delcampe. However, what worries me more is that during this debacle some customers have seen items presented on Delcampe but have been unwilling to make the purchase on Delcampe. In value terms my off line sales are higher than on Delcampe because some buyers are now reluctant to buy via Delcampe!

    I still have two known sales on Delcampe that can't be seen anywhere in the 'new' system. They have been paid for but don't show as ready for despatch. Reported to Delcampe but no response.

    I am reluctant to run any promotions because I have no confidence in the new system.

    I now find that I can no longer use Delcampe with my preferred browser of choice as I get different results to everyone else. What worked fine before is problematic now.

    An apology from delcampe really cuts little ice anymore since this is the second time. They clearly didn't listen to our requirements the first time ... and so there's not much chance of things being better next time.

    Alan Catherall
    [Hoatzinstamps]

    • Aangemaakt 25 mei 2014 op 08:19
    • #504701
    As I understand the situation, IE8 is not secure and will become more insecure as time passes. I am also running XP and find Firefox very satisfactory.
  • hoatzinstamps
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    As I understand the situation, IE8 is not secure and will become more insecure as time passes. I am also running XP and find Firefox very satisfactory.
    • Aangemaakt 25 mei 2014 op 08:57
    • #504703
    I am reconciled to the death of IE8.

    The best solution will be a new PC and new operating system, especially since XP is no longer supported by MS.

    This does not change my poor opinion about Delcampe's ill conceived new system and its consequences for many sellers and buyers.

    Alan Catherall
    [Hoatzinstamps]
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    Portugal

    Yes, I think most sellers agree that the new system was poorly implemented, badly tested, & still has innumerable glitches that should have been sorted out well before going live....the latest newsletter states that D apologise for the inconvenience as there were more complications than anticipated!

    Sorry, but that is quite ridiculous......D were told what to look for after the initial debacle some months ago but seemed to ignore the remsrks. I thought it was announced in December that new tech staff had been hired to prevent this sort of nonsense recurring?

    It is also true that most sellers suffered financially due to reduced sales following the new system introduction & that sales have still not returned to the previous levels....and maybe never will.....my regular buyers seem to be turning up at other sites for the first time and will need some persuasion to return to D. I will not even try and persuade them until the system settles down & completely works properly.

    So for now, I join you in apprehension and doubt.......

    I see that you are still in the top 3 UK. If your sales have been poor then I assume this applies to everyone. My own ratings on USA, Aus seem to have remained static on simply dreadful sales. Then all of a sudden Thurs-Sat, I received 60 sales from 6 new customers & 1 repeat customer. So everything OK now? mmmmmmm The admin system worked OK though.
    • Aangemaakt 25 mei 2014 op 05:51
    • #504692
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • emmbersplace
    emmbersplace 63% (13050x)
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    Filipijnen

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 25 mei 2014 op 13:42
    • #504750
    Yes possibly....I had not considered that.

    I stopped using the 'big' site 3 years ago.....then thought that I would try and shift some old stuff there earlier this year. But they insisted that I now had to register in the Philippines (I still had a UK account).

    The collectibles market over here is non-existent and 100% of my sales are international. So I had the pleasure of telling e*** where they old stuff their rotten site.

    Even after all the problems at D, Sebastian & staff do still try and help the sellers even if sometimes brains seem to go awol
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    Portugal

    Yes possibly....I had not considered that.

    I stopped using the 'big' site 3 years ago.....then thought that I would try and shift some old stuff there earlier this year. But they insisted that I now had to register in the Philippines (I still had a UK account).

    The collectibles market over here is non-existent and 100% of my sales are international. So I had the pleasure of telling e*** where they old stuff their rotten site.

    Even after all the problems at D, Sebastian & staff do still try and help the sellers even if sometimes brains seem to go awol
    • Aangemaakt 26 mei 2014 op 02:59
    • #504788
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)