Download service does not work

Mr Delcampe,

the site is in ruins, downloading time of several pages is up to three minutes, others can not be seen at all, the ability to import files does not function, the reply time for your so called "Customer service " is more than a week, the functionality of API - none...

You announced that now it is possible to list items in quantities, butDelcampeLister is still obsolete 3-year old version without that ability...

Probably it would be better instead of spending time on useless functions like Prestige to concentrate on the main functionality of the site????

I agree the customer service is pityful. I reported that I have been billed twice for my new Gold+ subscription and two billing emails were received.

No refund of the extra 39.97 GBP Gold + payment bill has been made and it took a week just for someone to say it was being investigated!

Also no moderator/staff have replied to any of the posts about the problem on the site of the double billing are they reading the boards? Is anybody there???

A week is too long to take for a reply that something is being investigated.

I hope I don't get banned for making my voice known I await Delcampes reply.

If Delcampe want to keep people listing and attracting new customers the customer service has to be right. When I get the refund of the double billing I will let everyone know.



Regards Postcardshop

I spent FIVE months to receive a refund for "We pay for your advertising" program - every message had to be sent three-four times and response time was not a week - month!!!

Be prepared for a long ant frustrating communications with Delcampe "Customer support"

It is a great pity there is no streamlined communications.

I am currently owing about -40 GBP as they billed me twice and it keeps showing up as a reminder to be paid so I hope I don't get done for that (their mistake)

It should be a very easy thing to put right (ie correct balance when they see that two equal charges for Gold + were made at the same time)

This is definitely not the welcome to Gold+ I was looking for...

I just think resources could be made for a fulltime cutsomer services team to correct financial errors

I hope this is not a sign that the site is going through tough times...

Postcardshop

Dear,


" the site is in ruins, downloading time of several pages is up to three minutes,
" others can not be seen at all, the ability to import files does not function, the
" reply time for your so called "Customer service " is more than a week, the
" functionality of API - none...

Regarding site's speed, there has been a news about it:
Link (http)

API is still being developed. We opened it sooner than previewed, but it still need to be improved.

Regarding customer service, I can only agree, we are aware of some problems in reply delays... and we will work on it.


" You announced that now it is possible to list items in quantities,
" butDelcampeLister is still obsolete 3-year old version without that ability...

Where do you see that ? The Lister version 3 is *not yet* out. You can use it as the beta version if you ask it...


" Probably it would be better instead of spending time on useless functions
" like Prestige to concentrate on the main functionality of the site????
"

Prestige may sound useless to you... but if thanks to this site we can keep our low rates for sellers like you, I think you will still be happy... isn't it ?


S. Delcampe

Dear,


" I agree the customer service is pityful. I reported that I have been billed twice
" for my new Gold+ subscription and two billing emails were received.
" No refund of the extra 39.97 GBP Gold + payment bill has been made and it
" took a week just for someone to say it was being investigated!

I agree with you. I urged our techs to fix this problem before last Friday. It was not done, and I have already had a discussion with them today about it. This problem will be fixed not later than today.


" Also no moderator/staff have replied to any of the posts about the problem
" on the site of the double billing are they reading the boards? Is anybody
" there???

About problems, a news has been published. And double billing, you get a reply from our support.


S. Delcampe

" I spent FIVE months to receive a refund for "We pay for your advertising"
" program - every message had to be sent three-four times and response time
" was not a week - month!!!
" Be prepared for a long ant frustrating communications with Delcampe
" "Customer support"

Should I remind you that YOU took months to send us FINALLY the rights documents ? All the procedure is explained here:
Link (http)

If you do not comply with the requested procedure, do not complain about time needed to explain you all, again and again.


S. Delcampe

Hi do you mean the problem will be solved soon, and I will receive a reply and a refund soon or I have received a reply??? The only reply I have received is that this is being investigated...

All support have to do is check my account and see that an identical payment has been made twice. Two identical payments for Gold+ from my account. Why should this take more than a few minutes to correct??

Can you not do something directly???

I understand the prestige site is taking resources/time but surely your team can find a few minutes???

Regards Postcardshop

Thanks S. Delcampe

Apologies I have now checked my account again this morning the problem has been solved and I received the credit back.

Thanks again

Much better than 5 months!!

Postcardshop