Delcampe now cancel also direct PAYPAL Payments

Hello, Delcampe now also wants to prevent direct PAYPAL payments from buyers to sellers. For this purpose, various authorizations should be agreed to... e.g. that Delcampe can make chargebacks on the PAYPAL account. What permissions should these be exactly??? The explanations under which conditions all this should take place are completely inadequate and described in a few incomprehensible words. Where are the exact conditions/descriptions of what will happen in the future? It is also not clear which fees Delcampe wants to deduct in addition to the PAYPAL fees. Also what amount will then be credited to the PAYPAL account... everything is completely non-transparent and of course just before the changeover and with the threat of PAYPAL being deactivated as a payment method if you do not agree to what... everything is completely unclear !!! Kind regards

In addition to the information provided previously... I started the activation process for the new PAYPAL, but then canceled it because the things that should then be approved or come into force and the entire circumstances surrounding it are simply not clear. Kind regards

I am concerned about this. I ask, why, is there no email notification on my email about this? Such and important matter could be a scam. Are they trying to dump us.

This change has been released without the corresponding explanation (which has been given to the french speakers) as baltija found out in the following thread

Link (https)

The authorisation for refunds whilst poorly communicated has been flagged previously as they were hoping to bring in buyer protection within the delcmape site, which would require the ability to charge back to a sellers account. I have reasonable expectations that this will be managed correctly by Delcampe.

The second change I noticed gives me more concern. It includes the ability to deduct fees from the payment. They mentionned in the french video that fees would be charged to the buyer rather than the seller. If they are doing this by deducting fees from a buyers payment to the seller will it appear on my statement in paypal? If it does I will need to declare it on my tax return as it has touched my account. Will they be providing the seller an invoice for these buyer fees so we can prove the correct deductions? will they be paying VAT in the sellers country as these now become seller fees? Will I also have to pay paypal transaction charges on the fees that are supposed to be nothing to do with me as a seller any more?

Hello,

First of all, we would like to thank you for your loyalty.

In order to offer you new payment options, we are asking you to update your PayPal account.
As you may have seen in Sébastien Delcampe's video available here:
Link (https) (you can activate the subtitles generated automatically by Youtube but other communications with more details in all languages are planned)
We will soon be removing commission fees for sellers. Sellers will no longer pay commission fees! Transaction fees will be deducted when the buyer pays for the transaction.
In order for us to collect these fees when a payment is made via PayPal and to continue using your PayPal account on Delcampe, you need to update your PayPal account.

This update will also give you access to exclusive options, such as payment in several instalments (exclusively for professional sellers and depending on the seller's choice).

Kind regards,
Cecilia

Do you notice the contradiction? We no longer have anything to do with the fees, but we should still change our Paypal account. If it is the buyer from whom the fees are to be deducted when making the payment, something should be changed in his account, not the seller's.

I smell a rat, therefor i have taken off all my listings until i know exactly what is happening

You've done the correct choice. Delcampe WAKE UP. We are not stupid. Don't treat your users as dumbs.

Payment in instalments is really for the Buyers not the Sellers.
This is something that is not a major requirement for Sellers anyway in my opinion. Good for PAYPAL maybe.

Since the PAYPAL payment is going to be bisected by Delcampe so that the Seller only receives the part of the payment that relates to their listing I want to know how a refund (part and full) is handled under the new system so that the Buyer receives the Delcampe fees and import fees. Currently I make refunds in PAYPAL. Under the new system this will not work because the refund is now divorced from the Delcampe commissions.

The fact that the listing shows a single combined price (my price plus Delcampe commissions) is also a problem. There is no transparency. The Buyer is only concerned about his refund for the listing amount. He will not know the breakdown of of the his payment between Delcampe and Seller. Since the transaction is with the Seller he will no doubt blame the Seller for any mess-up in the refund process.

And goodness knows how the audit trail for these payments will work! Nightmare.

Alan Catherall
[Hoatzinstamps]

I asked about how delcampe will split payments on the Q&A (Also take a look at Vinted (second hand clothes site) they use a mandatory 'buyer protection fee' as their fee model). My question was as follows :

For paypal Sales, will you be (a) sending the seller only the amount due to them, or (b) the total buyer cost and then deducting your fees (both buyer and import fees)? If (a) i see no issues on my side. If (b) this could cause sellers issues as we will need to declare the total buyer cost as a sale, then require an invoice from you for recovery of the buyer and import fees so we can offset this in our tax affairs. The seller will also be paying additional paypal fees on the transaction for the fees that should have nothing to do with us. There are likely to be VAT implications for you as well.

He answered with a definative (a), meaning that buyers fees etc will not touch our paypal accounts, we will only get our proceeds. As long as delcampe processes things as 2 separate invoices that are linked (one for the seller, one for delcampe) to the buyer and documents things accordingly It will work. If that gets conflated (as in my (b) example above) things will fall in a heap.

For refunds it will hopefully work as IOSS refunds work now. Currently if you refund an IOSS transaction in delcampe the IOSS portion gets refunded at the same time by delcampe. I think you will need to be processing refunds in Delcampe however, if you refund in paypal i doubt that the delcampe portion will be reunded also.

As to why they are moving to this model, my guess is that it is to hide the increase in fees this represents. I'd have far rather they kept the delcampe pay/mangopay fees (and why the name change, its only increased complaints!) and increased the existing fees slightly to accommodate any cost pressures. Moving things from transaction costs to item costs only discourages multiple purchases. I'm having to make changes in how I list to accommodate this.

Moving to deducting fees when the transaction is made was done by the other big site several years ago (for the same reason - reducing unpaid invoices). However they continued to be seller fees, and there was no impact to the buyer. The process of moving them to the buyer is only increasing disruption, and complicating the buying process.

Thanks for this. I accept that any refunds will have to be done through Delcampe for this to work under the new regime.
Currently import VAT is not collected when a buyer uses PAYPAL. Unclear whether this might change. And whether the 'opt out' for Buyers will remain. It concerns me that a refund will initiate a debit to my PAYPAL account from Delcampe and I wonder whether this will tie back to the original payment.

This undertaking by Delcampe is a major software change project - Delcampe does not have a history of implementing large changes without drama. I can tell their Support team are overwhelmed with questions over the implementation of these changes.

I think I will now focus on selling rather than worrying too much about what happens.

Alan catherall
[Hoatzinstamps]