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unable to import into delcampe lister

  • gemmament
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    312 messaggi

    Regno Unito

    Have been unable to import items from another site into delcampe lister since early this morning . 'error-contact Delcampe' showing up.
  • gemmament
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    PRO free

    312 messaggi

    Regno Unito

    Have been unable to import items from another site into delcampe lister since early this morning . 'error-contact Delcampe' showing up.
    • Creato 7 apr 2016 a 06:54
    • #582756
    Still unable to import into delcampe lister. reported yesterday but no response from the delcampe team that this matter is being lookd into.
  • Account eliminato
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    Belgio

    Have been unable to import items from another site into delcampe lister since early this morning . 'error-contact Delcampe' showing up.
    • Creato 7 apr 2016 a 06:54
    • #582756
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • gemmament
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    312 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 8 apr 2016 a 03:18
    • #582860
    In spite of sendng Elizabeth am e. mail as requested followed by two more, no further contact from the team at all. The problem still persists and I cannot list any new stock. Getting very frustrated about lack of contact.
  • edwardx
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    In spite of sendng Elizabeth am e. mail as requested followed by two more, no further contact from the team at all. The problem still persists and I cannot list any new stock. Getting very frustrated about lack of contact.
    • Creato 12 apr 2016 a 16:41
    • #583590
    Having the same problem with images using Easy Uploader (maybe they need to drop the "Easy"). And the lack of any response to emails or on the Forum is deeply disappointing.

    They ask us to email them, so why not reply?
  • gemmament
    Conto chiuso
    PRO free

    312 messaggi

    Regno Unito

    Having the same problem with images using Easy Uploader (maybe they need to drop the "Easy"). And the lack of any response to emails or on the Forum is deeply disappointing.

    They ask us to email them, so why not reply?
    • Creato 13 apr 2016 a 06:04
    • #583639
    Well, another 12 hours has passed with no contact.Disgusting. customer service is now worse than e bay, and that is saying something. It is interesting to note that news about the 'new and improved' programme has gone deadly quiet. Has there been a big 'cock up' and they are ignoring us sellers who are asking for help to rectify issues that have obviously been caused by the launch. Come on Delcampe. PLEASE - HELP.
  • edwardx
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    55 messaggi

    Regno Unito

    Well, another 12 hours has passed with no contact.Disgusting. customer service is now worse than e bay, and that is saying something. It is interesting to note that news about the 'new and improved' programme has gone deadly quiet. Has there been a big 'cock up' and they are ignoring us sellers who are asking for help to rectify issues that have obviously been caused by the launch. Come on Delcampe. PLEASE - HELP.
    • Creato 13 apr 2016 a 10:25
    • #583677
    I've just had an email response from Delcampe, but considering how long this has been a problem, it is rather disappointingly short on real content, and with no idea of any timescale for a solution:

    " Thank you for letting us know.
    I apologize for our delayed response.
    We have been very short staffed recently.

    I have reported this problem to our technical department.
    As soon as I hear back from them, I will let you know.

    Thank you for your patience.

    Kind regards

    Elizabeth, Delcampe Customer Service "
  • gemmament
    Conto chiuso
    PRO free

    312 messaggi

    Regno Unito

    I've just had an email response from Delcampe, but considering how long this has been a problem, it is rather disappointingly short on real content, and with no idea of any timescale for a solution:

    " Thank you for letting us know.
    I apologize for our delayed response.
    We have been very short staffed recently.

    I have reported this problem to our technical department.
    As soon as I hear back from them, I will let you know.

    Thank you for your patience.

    Kind regards

    Elizabeth, Delcampe Customer Service "
    • Creato 13 apr 2016 a 11:34
    • #583684
    well. at least you have established there is someone at the other end . I am still waiting. I agree a very disappointing answer. Perhaps one day we can get back to work but dont hold your breath.
  • gemmament
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    well. at least you have established there is someone at the other end . I am still waiting. I agree a very disappointing answer. Perhaps one day we can get back to work but dont hold your breath.
    • Creato 13 apr 2016 a 11:54
    • #583686
    Sadly I have to report that this problem still exists It is now 2 weeks since I reported this fault and I still unable to work on the site. Although I have been promised it has been passed to the ' the tech dept' Nothing happens!!The fault occured as soon as they started to introduce the new sytem. I realise the system had to be brought up to date for the new technology but I am so frustrated with my situation I despair. FED UP!!!!!!!
  • gemmament
    Conto chiuso
    PRO free

    312 messaggi

    Regno Unito

    Sadly I have to report that this problem still exists It is now 2 weeks since I reported this fault and I still unable to work on the site. Although I have been promised it has been passed to the ' the tech dept' Nothing happens!!The fault occured as soon as they started to introduce the new sytem. I realise the system had to be brought up to date for the new technology but I am so frustrated with my situation I despair. FED UP!!!!!!!
    • Creato 22 apr 2016 a 12:30
    • #584719
    THIS problem STILL exists a month after being reported . STILL unable to list new stock and STILL very fed up with the matter . Surely after a month the tech team should have managed to find the fault that they created. I am getting the impression that I am being ignored, especially after my IT engineer contacted delcampe on my behalf over a week ago and the response was -nothing at all.!!
  • edwardx
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    55 messaggi

    Regno Unito

    THIS problem STILL exists a month after being reported . STILL unable to list new stock and STILL very fed up with the matter . Surely after a month the tech team should have managed to find the fault that they created. I am getting the impression that I am being ignored, especially after my IT engineer contacted delcampe on my behalf over a week ago and the response was -nothing at all.!!
    • Creato 9 mag 2016 a 12:20
    • #587872
    You have my sympathies.

    Easy Uploader is broken again for me, for over a week now. I have 1000s of new items sitting in a speadsheet waiting to go!

    Very disappointed.