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Don't see neawly listed items

  • 123ugis
    123ugis 100% (27201x)
    advanced

    178 messages

    Lettonie

    I don't see newly listed items neither in my shop, neither in list. Have anyone else this problem?
  • Karina63
    Karina63 100% (3717x)
    standard

    282 messages

    France

    I don't see newly listed items neither in my shop, neither in list. Have anyone else this problem?
    • Posté le 17 nov. 2024 à 10:41
    • #1825296
    Hello123ugis,
    It is a international technical problem apparently, allover the site. No worries for the items you have uploaded. They are not lost. Tomorrow the technicians will look into this and the items will appear in the store.
    A nice Sunday,
    Greetings from Vosges France.
    Karina
  • evens_27
    evens_27 100% (2343x)
    standard

    11 messages

    Royaume-Uni

    Yes same problem but seen KARINA63 post so sure all will be resolved .. :applause: :applause:
  • 123ugis
    123ugis 100% (27201x)
    advanced

    178 messages

    Lettonie

    Hello123ugis,
    It is a international technical problem apparently, allover the site. No worries for the items you have uploaded. They are not lost. Tomorrow the technicians will look into this and the items will appear in the store.
    A nice Sunday,
    Greetings from Vosges France.
    Karina
    • Posté le 17 nov. 2024 à 10:49
    • #1825302
    Thanks!
  • grahamshanghai
    grahamshanghai 100% (584x)
    free

    40 messages

    Royaume-Uni

    Hi, yes, six items I listed today are "missing" - glad it is not just me !

    None of these six appear in my public-facing "shop" or my behind-the-scenes statistics.

    Five of the six, but not the last, can be seen on my own behind-the-scenes selling list on Delcampe (although the number of "ongoing sales" at the top of the list does include the six new ones).

    I can see all six if I go direct to each individual page when I am logged in.

    Some sort of mix-up on the database, I guess. Hopefully it will be resolved soon.
  • winnipeg
    winnipeg 100% (5725x)
    free

    189 messages

    Canada

    Now it explain why there are surprisingly no new items in categories I'm watching.
  • Compte supprimé
    Compte supprimé

    0 message

    Suède

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • Compte supprimé
    Compte supprimé

    0 message

    Suède

    Hello123ugis,
    It is a international technical problem apparently, allover the site. No worries for the items you have uploaded. They are not lost. Tomorrow the technicians will look into this and the items will appear in the store.
    A nice Sunday,
    Greetings from Vosges France.
    Karina
    • Posté le 17 nov. 2024 à 10:49
    • #1825302
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • @miranda
    Administrateur
    @miranda

    517 messages

    Belgique

    Hello,

    We'd like to apologise for the issue you are currently experiencing with the listing of your items.

    Please rest assured that our IT team is doing everything they can to fix this as soon as possible.

    We'll revert to you as soon as we have an update.

    Thank you for your patience.

    Kind regards,
    Miranda
  • @miranda
    Administrateur
    @miranda

    517 messages

    Belgique

    Good afternoon,

    Regarding the issue you have with the missing items, please be informed that the items are in our database, so they are not lost but they are not visible in our seach engine.

    We have found a solution to this.
    However to implement this solution, our team must therefore relaunch the indexing of our search engine, which will take several hours.
    In the meantime, and in order to avoid any duplicate items, we ask you not to re-create any new sales.

    Thank you for your understanding and patience.

    Kind regards,
    Miranda
  • evens_27
    evens_27 100% (2343x)
    standard

    11 messages

    Royaume-Uni

    Good afternoon,

    Regarding the issue you have with the missing items, please be informed that the items are in our database, so they are not lost but they are not visible in our seach engine.

    We have found a solution to this.
    However to implement this solution, our team must therefore relaunch the indexing of our search engine, which will take several hours.
    In the meantime, and in order to avoid any duplicate items, we ask you not to re-create any new sales.

    Thank you for your understanding and patience.

    Kind regards,
    Miranda
    • Posté le 18 nov. 2024 à 08:38
    • #1826121
    HI Mirada thanks for the update..will the problem be fixed today..Regards William
  • @miranda
    Administrateur
    @miranda

    517 messages

    Belgique

    HI Mirada thanks for the update..will the problem be fixed today..Regards William
    • Posté le 18 nov. 2024 à 09:45
    • #1826214
    Hi William,

    I hope so.
    The indexing started around an hour ago and should take at least 6 hours.
  • evens_27
    evens_27 100% (2343x)
    standard

    11 messages

    Royaume-Uni

    Hi William,

    I hope so.
    The indexing started around an hour ago and should take at least 6 hours.
    • Posté le 18 nov. 2024 à 10:03
    • #1826250
    Thanks Miranda
    . Regards William
  • grahamshanghai
    grahamshanghai 100% (584x)
    free

    40 messages

    Royaume-Uni

    Hi William,

    I hope so.
    The indexing started around an hour ago and should take at least 6 hours.
    • Posté le 18 nov. 2024 à 10:03
    • #1826250
    Hi, I can confirm the five I put up yesterday (not six, my error) are now showing properly where they should, across my account and shop. Many thanks !
  • garysstamps
    garysstamps 100% (84207x)
    advanced

    17 messages

    Royaume-Uni

    Hi, I can confirm the five I put up yesterday (not six, my error) are now showing properly where they should, across my account and shop. Many thanks !
    • Posté le 18 nov. 2024 à 16:28
    • #1826574
    I put a number of Djibouti listings yesterday morning and although they are showing in my ongoing listings, they are not showing on the public pages.
  • @miranda
    Administrateur
    @miranda

    517 messages

    Belgique

    I put a number of Djibouti listings yesterday morning and although they are showing in my ongoing listings, they are not showing on the public pages.
    • Posté le 19 nov. 2024 à 01:57
    • #1826643
    Hi Gary,

    I've just replied to your email regarding this.
    You can get back to me by email.

    Thanks,
    Miranda

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