Changing the country to calculate the shipping cost

  • Johnsnow

    3 messages

    Allemagne

    Hello Everyone,

    I moved to another country and I am trying to set up the shipping cost, for nationally it is still showing my old country of residence, how can I change that? My account info are updated to the new country tho

    Thank you
  • @cecilia
    Administrateur

    703 messages

    Belgique

    Hello Everyone,

    I moved to another country and I am trying to set up the shipping cost, for nationally it is still showing my old country of residence, how can I change that? My account info are updated to the new country tho

    Thank you
    • Posté le 23 juil. 2025 à 09:51
    • #1923924
    Hello "Johnsnow",

    First, you need to uncheck Germany from your Zone 3 on this page: Lien (https) . Once Germany is removed from Zone 3, you can add it to Zone 1 and then uncheck Lebanon from that same zone. If you still encounter any difficulties, we invite you to contact our customer service: Lien (https)

    Have a great day!

    Kind regards,
    Cecilia
  • Johnsnow

    3 messages

    Allemagne

    Hello Cecilia,

    I dont have the option to uncheck Germany from the list, it looks disable.

    Regards
  • @cecilia
    Administrateur

    703 messages

    Belgique

    Hello Cecilia,

    I dont have the option to uncheck Germany from the list, it looks disable.

    Regards
    • Posté le 25 juil. 2025 à 03:57
    • #1924302
    Hello "Johnsnow",

    I edited your zone 1 to only add Germany. Please add again all the other countries you want to deliver to in your zone 2 "International" on this page: Lien (https)

    Kind regards,
    Cecilia

Rejoignez la communauté des collectionneurs !

S'inscrire Se connecter