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Wrongly labeled item

  • krizzy273
    Closed account
    free

    6 messages

    United Kingdom

    I have listed an item incorrectly, and the error has been discovered when I was talking to someone who has bid on the item. Subsequently, and quite rightly this person no longer wants this item.

    How do I cancel the sale of this item. I have closed the sale, but that implies that the sale will continue, when all I want to do is remove this item, so that I can place it in the correct listing.

    Any advice would be very much appreciated.

    Best wishes


    Krizzy273
  • Account deleted
    Account deleted

    0 messages

    United Kingdom

    I have listed an item incorrectly, and the error has been discovered when I was talking to someone who has bid on the item. Subsequently, and quite rightly this person no longer wants this item.

    How do I cancel the sale of this item. I have closed the sale, but that implies that the sale will continue, when all I want to do is remove this item, so that I can place it in the correct listing.

    Any advice would be very much appreciated.

    Best wishes


    Krizzy273
    • Created on Feb 5, 2015 at 1:59 PM
    • #535444
    This information is no longer available because the user’s account has been deleted (GDPR)
  • krizzy273
    Closed account
    free

    6 messages

    United Kingdom

    This information is no longer available because the user’s account has been deleted (GDPR)
    • Created on Feb 5, 2015 at 6:10 PM
    • #535468
    Hi Phil_ately,

    Thanks for the quick response. Unfortunately, I also need to change the value of the item, as the error would cause the value of this stamp to reduced considerably. This is not something that you can do in modify.

    Many thanks
  • wycombe1
    wycombe1 100% (88827x)
    premium

    1947 messages

    United Kingdom

    Hi Phil_ately,

    Thanks for the quick response. Unfortunately, I also need to change the value of the item, as the error would cause the value of this stamp to reduced considerably. This is not something that you can do in modify.

    Many thanks
    • Created on Feb 5, 2015 at 6:17 PM
    • #535470
    You need to wait for the transaction to end then mutually cancel it by leaving a neutral feedback - which will not effect your buyers reputation. You can then, if you wish claim the Delcampes fees back for that item as the transaction was never completed. Then change the item to what it should be then re-list it.
  • Account deleted
    Account deleted

    0 messages

    United Kingdom

    Hi Phil_ately,

    Thanks for the quick response. Unfortunately, I also need to change the value of the item, as the error would cause the value of this stamp to reduced considerably. This is not something that you can do in modify.

    Many thanks
    • Created on Feb 5, 2015 at 6:17 PM
    • #535470
    This information is no longer available because the user’s account has been deleted (GDPR)
  • krizzy273
    Closed account
    free

    6 messages

    United Kingdom

    This information is no longer available because the user’s account has been deleted (GDPR)
    • Created on Feb 6, 2015 at 3:50 AM
    • #535509
    Thank you both for the advice, I am now happy with the course of action that I need to take, to satisfy both my customer and myself Link (http)

    Best regards

    Krizzy273