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unable to import into delcampe lister

  • gemmament
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    312 Beiträge

    Vereinigtes Königreich

    Have been unable to import items from another site into delcampe lister since early this morning . 'error-contact Delcampe' showing up.
  • gemmament
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    312 Beiträge

    Vereinigtes Königreich

    Have been unable to import items from another site into delcampe lister since early this morning . 'error-contact Delcampe' showing up.
    • Erstellt am 07.04.2016 um 06:54
    • #582756
    Still unable to import into delcampe lister. reported yesterday but no response from the delcampe team that this matter is being lookd into.
  • Konto gelöscht
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    Belgien

    Have been unable to import items from another site into delcampe lister since early this morning . 'error-contact Delcampe' showing up.
    • Erstellt am 07.04.2016 um 06:54
    • #582756
    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
  • gemmament
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    312 Beiträge

    Vereinigtes Königreich

    Die Informationen sind nicht mehr verfügbar, da das Konto dieses Benutzers gelöscht wird (DSGVO-Grundverordnung).
    • Erstellt am 08.04.2016 um 03:18
    • #582860
    In spite of sendng Elizabeth am e. mail as requested followed by two more, no further contact from the team at all. The problem still persists and I cannot list any new stock. Getting very frustrated about lack of contact.
  • edwardx
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    55 Beiträge

    Vereinigtes Königreich

    In spite of sendng Elizabeth am e. mail as requested followed by two more, no further contact from the team at all. The problem still persists and I cannot list any new stock. Getting very frustrated about lack of contact.
    • Erstellt am 12.04.2016 um 16:41
    • #583590
    Having the same problem with images using Easy Uploader (maybe they need to drop the "Easy"). And the lack of any response to emails or on the Forum is deeply disappointing.

    They ask us to email them, so why not reply?
  • gemmament
    Account geschlossen
    PRO free

    312 Beiträge

    Vereinigtes Königreich

    Having the same problem with images using Easy Uploader (maybe they need to drop the "Easy"). And the lack of any response to emails or on the Forum is deeply disappointing.

    They ask us to email them, so why not reply?
    • Erstellt am 13.04.2016 um 06:04
    • #583639
    Well, another 12 hours has passed with no contact.Disgusting. customer service is now worse than e bay, and that is saying something. It is interesting to note that news about the 'new and improved' programme has gone deadly quiet. Has there been a big 'cock up' and they are ignoring us sellers who are asking for help to rectify issues that have obviously been caused by the launch. Come on Delcampe. PLEASE - HELP.
  • edwardx
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    55 Beiträge

    Vereinigtes Königreich

    Well, another 12 hours has passed with no contact.Disgusting. customer service is now worse than e bay, and that is saying something. It is interesting to note that news about the 'new and improved' programme has gone deadly quiet. Has there been a big 'cock up' and they are ignoring us sellers who are asking for help to rectify issues that have obviously been caused by the launch. Come on Delcampe. PLEASE - HELP.
    • Erstellt am 13.04.2016 um 10:25
    • #583677
    I've just had an email response from Delcampe, but considering how long this has been a problem, it is rather disappointingly short on real content, and with no idea of any timescale for a solution:

    " Thank you for letting us know.
    I apologize for our delayed response.
    We have been very short staffed recently.

    I have reported this problem to our technical department.
    As soon as I hear back from them, I will let you know.

    Thank you for your patience.

    Kind regards

    Elizabeth, Delcampe Customer Service "
  • gemmament
    Account geschlossen
    PRO free

    312 Beiträge

    Vereinigtes Königreich

    I've just had an email response from Delcampe, but considering how long this has been a problem, it is rather disappointingly short on real content, and with no idea of any timescale for a solution:

    " Thank you for letting us know.
    I apologize for our delayed response.
    We have been very short staffed recently.

    I have reported this problem to our technical department.
    As soon as I hear back from them, I will let you know.

    Thank you for your patience.

    Kind regards

    Elizabeth, Delcampe Customer Service "
    • Erstellt am 13.04.2016 um 11:34
    • #583684
    well. at least you have established there is someone at the other end . I am still waiting. I agree a very disappointing answer. Perhaps one day we can get back to work but dont hold your breath.
  • gemmament
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    312 Beiträge

    Vereinigtes Königreich

    well. at least you have established there is someone at the other end . I am still waiting. I agree a very disappointing answer. Perhaps one day we can get back to work but dont hold your breath.
    • Erstellt am 13.04.2016 um 11:54
    • #583686
    Sadly I have to report that this problem still exists It is now 2 weeks since I reported this fault and I still unable to work on the site. Although I have been promised it has been passed to the ' the tech dept' Nothing happens!!The fault occured as soon as they started to introduce the new sytem. I realise the system had to be brought up to date for the new technology but I am so frustrated with my situation I despair. FED UP!!!!!!!
  • gemmament
    Account geschlossen
    PRO free

    312 Beiträge

    Vereinigtes Königreich

    Sadly I have to report that this problem still exists It is now 2 weeks since I reported this fault and I still unable to work on the site. Although I have been promised it has been passed to the ' the tech dept' Nothing happens!!The fault occured as soon as they started to introduce the new sytem. I realise the system had to be brought up to date for the new technology but I am so frustrated with my situation I despair. FED UP!!!!!!!
    • Erstellt am 22.04.2016 um 12:30
    • #584719
    THIS problem STILL exists a month after being reported . STILL unable to list new stock and STILL very fed up with the matter . Surely after a month the tech team should have managed to find the fault that they created. I am getting the impression that I am being ignored, especially after my IT engineer contacted delcampe on my behalf over a week ago and the response was -nothing at all.!!
  • edwardx
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    55 Beiträge

    Vereinigtes Königreich

    THIS problem STILL exists a month after being reported . STILL unable to list new stock and STILL very fed up with the matter . Surely after a month the tech team should have managed to find the fault that they created. I am getting the impression that I am being ignored, especially after my IT engineer contacted delcampe on my behalf over a week ago and the response was -nothing at all.!!
    • Erstellt am 09.05.2016 um 12:20
    • #587872
    You have my sympathies.

    Easy Uploader is broken again for me, for over a week now. I have 1000s of new items sitting in a speadsheet waiting to go!

    Very disappointed.