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No Delcampe notifications

  • mainlypostcards
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    I've not received Delcampe emails for the last few payments I've received through Paypal.

    Is this a temporary thing or part of the recent changes that have been made re Paypal payments?
  • xtf70
    xtf70 99% (9316x)
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    I've not received Delcampe emails for the last few payments I've received through Paypal.

    Is this a temporary thing or part of the recent changes that have been made re Paypal payments?
    • Aangemaakt 10 mrt 2012 op 08:06
    • #376302
    I think it depends on whether they use the e-wallet or PayPal directly - I've just had a stand-alone PP notification but earlier in the week I got the dual notifications
  • mainlypostcards
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    I think it depends on whether they use the e-wallet or PayPal directly - I've just had a stand-alone PP notification but earlier in the week I got the dual notifications
    • Aangemaakt 10 mrt 2012 op 08:17
    • #376303
    They are using the e-wallet, because item details are there.
  • gemmament
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    They are using the e-wallet, because item details are there.
    • Aangemaakt 10 mrt 2012 op 09:25
    • #376313
    I have not had any delcampe notifications for pay pal payments either for the last 24 hours. I hope this is only a temporary glitch
  • xtf70
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    I have not had any delcampe notifications for pay pal payments either for the last 24 hours. I hope this is only a temporary glitch
    • Aangemaakt 10 mrt 2012 op 09:38
    • #376316
    I've had no notification from either D* or Moneybookers for a payment made earlier today; I assume it/they are floating in the ether somewhere
  • pipeline
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    I've not received Delcampe emails for the last few payments I've received through Paypal.

    Is this a temporary thing or part of the recent changes that have been made re Paypal payments?
    • Aangemaakt 10 mrt 2012 op 08:06
    • #376302
    I got 1 Paypal payment yesterday and 3 Paypal payments today, but there are no Delcampe notifications for any of them.
    Also for 1 week I haven't got any emails from Delcampe for the about 300 new auctions I started.
    I use to get an email from Delcampe each time I got a payment via Paypal and 1 email each time I start a new auction.
    Can anyone here tell me what's the problem?
    I haven't changed anything in the set up.
    Regards
    PIPELINE
  • @webmaster
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    I've not received Delcampe emails for the last few payments I've received through Paypal.

    Is this a temporary thing or part of the recent changes that have been made re Paypal payments?
    • Aangemaakt 10 mrt 2012 op 08:06
    • #376302
    Hello,

    Since this Friday, this seems indeed bugged. This will be fixed on Monday.

    We apologize for the inconvenience.

    Sebastien
  • woomik
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    I've had no notification from either D* or Moneybookers for a payment made earlier today; I assume it/they are floating in the ether somewhere
    • Aangemaakt 10 mrt 2012 op 10:22
    • #376328
    Same here - I've received six payments today via Moneybookers with no e-mail notification from either Delcampe or Moneybookers.

    Buyers must have paid through the wallet as the items are marked as "paid" - and I don't think the buyers would all have manually marked them as such.
  • pipeline
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    Same here - I've received six payments today via Moneybookers with no e-mail notification from either Delcampe or Moneybookers.

    Buyers must have paid through the wallet as the items are marked as "paid" - and I don't think the buyers would all have manually marked them as such.
    • Aangemaakt 11 mrt 2012 op 19:16
    • #376571
    I've just found 1 Skrill payment without any notifications from Skrill or Delcampe.
    All my Paypal payments this weekend are also without any notifications from Delcampe.
    It's very hard to find the buyers when you don't have the Nickname, but only an email address or the buyers first and second name.
    I hope that I found all my payments, but what about the sellers with hundreds of sale every day? It must be chaotic to find the buyers.
    Benny
  • mainlypostcards
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    I've just found 1 Skrill payment without any notifications from Skrill or Delcampe.
    All my Paypal payments this weekend are also without any notifications from Delcampe.
    It's very hard to find the buyers when you don't have the Nickname, but only an email address or the buyers first and second name.
    I hope that I found all my payments, but what about the sellers with hundreds of sale every day? It must be chaotic to find the buyers.
    Benny
    • Aangemaakt 12 mrt 2012 op 05:22
    • #376609
    That brings me to the suggestion, that the buyer's nickname is added to the Paypal notification (as is the case on Eb**)
  • wycombe1
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    That brings me to the suggestion, that the buyer's nickname is added to the Paypal notification (as is the case on Eb**)
    • Aangemaakt 12 mrt 2012 op 06:06
    • #376619
    Great idea,

    It will save me a lot of faffing around reconciling payments to user names.
  • mainlypostcards
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    Great idea,

    It will save me a lot of faffing around reconciling payments to user names.
    • Aangemaakt 12 mrt 2012 op 07:24
    • #376633
    I've just had 2 PP payments come through with both notifications.

    I missed one payment this morning, that was made over the weekend with MB. My buyer will have to wait an extra day for his items.
  • pipeline
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    I've just had 2 PP payments come through with both notifications.

    I missed one payment this morning, that was made over the weekend with MB. My buyer will have to wait an extra day for his items.
    • Aangemaakt 12 mrt 2012 op 16:38
    • #376761
    I've just had 1 PP payments come through with both notifications, but the Delcampe notification isn't the notification that I use to get, but it's better thean nothing.
    2 other PP payments were without using the Wallet, and therefore there are no Delcampe notifications.
    Benny
  • mainlypostcards
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    I've just had 1 PP payments come through with both notifications, but the Delcampe notification isn't the notification that I use to get, but it's better thean nothing.
    2 other PP payments were without using the Wallet, and therefore there are no Delcampe notifications.
    Benny
    • Aangemaakt 12 mrt 2012 op 16:46
    • #376764
    At least it shows the buyer's username, but I agree the problem is obviously not fully sorted yet.
  • gemmament
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    At least it shows the buyer's username, but I agree the problem is obviously not fully sorted yet.
    • Aangemaakt 12 mrt 2012 op 17:33
    • #376771
    Hi. I have had 2 p/p payments this evening with Delcampe notifications but there is no content to the message. Solely the usersname. Nothing else. Useless.
  • pipeline
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    At least it shows the buyer's username, but I agree the problem is obviously not fully sorted yet.
    • Aangemaakt 12 mrt 2012 op 17:33
    • #376771
    I've got a payment on my Skrill account this morning, but there are no notifications from either Skrill or Delcampe.
    Benny
  • gemmament
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    I've got a payment on my Skrill account this morning, but there are no notifications from either Skrill or Delcampe.
    Benny
    • Aangemaakt 13 mrt 2012 op 03:35
    • #376800
    Three more payments this morning via pay pal plus notifications from Delcampe but all these said was 'payment received from .....'. nothing else at all. no link to print anything else, label etc. I thought we were promised this was going to be sorted by Monday.
  • woomik
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    Three more payments this morning via pay pal plus notifications from Delcampe but all these said was 'payment received from .....'. nothing else at all. no link to print anything else, label etc. I thought we were promised this was going to be sorted by Monday.
    • Aangemaakt 13 mrt 2012 op 08:51
    • #376877
    Just received a payment via MB/Skrill.

    I received payment notification from Delcampe with the member's name in the subject line - ie "[D*] Payment received from xxxxxxxx"

    However, the formatting of the e-mail & field codes seem to be all out.

    ie "Your buyer [xxxxxxxxxx(xxxxxxxx)], made a payment of 15.85 GBP into your %walletProviderName% account." (The correct member's user name ( & actual name) was shown but I've just anonomised it.)

    Correct list of items was shown.

    Links to delivery slip & contact buyer was text only - ie not hyperlinks - and yes, my system is set up to receive e-mails in html.


    Obviously still not sorted out.
  • Rekening verwijderd
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    Just received a payment via MB/Skrill.

    I received payment notification from Delcampe with the member's name in the subject line - ie "[D*] Payment received from xxxxxxxx"

    However, the formatting of the e-mail & field codes seem to be all out.

    ie "Your buyer [xxxxxxxxxx(xxxxxxxx)], made a payment of 15.85 GBP into your %walletProviderName% account." (The correct member's user name ( & actual name) was shown but I've just anonomised it.)

    Correct list of items was shown.

    Links to delivery slip & contact buyer was text only - ie not hyperlinks - and yes, my system is set up to receive e-mails in html.


    Obviously still not sorted out.
    • Aangemaakt 13 mrt 2012 op 13:19
    • #376927
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • mainlypostcards
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    Just received a payment via MB/Skrill.

    I received payment notification from Delcampe with the member's name in the subject line - ie "[D*] Payment received from xxxxxxxx"

    However, the formatting of the e-mail & field codes seem to be all out.

    ie "Your buyer [xxxxxxxxxx(xxxxxxxx)], made a payment of 15.85 GBP into your %walletProviderName% account." (The correct member's user name ( & actual name) was shown but I've just anonomised it.)

    Correct list of items was shown.

    Links to delivery slip & contact buyer was text only - ie not hyperlinks - and yes, my system is set up to receive e-mails in html.


    Obviously still not sorted out.
    • Aangemaakt 13 mrt 2012 op 13:19
    • #376927
    I've been receiving them in exactly the same way, so it's not your settings.
  • pipeline
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    Just received a payment via MB/Skrill.

    I received payment notification from Delcampe with the member's name in the subject line - ie "[D*] Payment received from xxxxxxxx"

    However, the formatting of the e-mail & field codes seem to be all out.

    ie "Your buyer [xxxxxxxxxx(xxxxxxxx)], made a payment of 15.85 GBP into your %walletProviderName% account." (The correct member's user name ( & actual name) was shown but I've just anonomised it.)

    Correct list of items was shown.

    Links to delivery slip & contact buyer was text only - ie not hyperlinks - and yes, my system is set up to receive e-mails in html.


    Obviously still not sorted out.
    • Aangemaakt 13 mrt 2012 op 13:19
    • #376927
    I've just got a Paypal payment with exactly the same text in the Delcampe notification that you discribe.
    Sebastian where are you or your tecnical staff?
  • mainlypostcards
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    I've just got a Paypal payment with exactly the same text in the Delcampe notification that you discribe.
    Sebastian where are you or your tecnical staff?
    • Aangemaakt 13 mrt 2012 op 17:16
    • #376967
    I've just received a payment and the Delcampe notification looks normal again.
  • moonstone
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    I've just received a payment and the Delcampe notification looks normal again.
    • Aangemaakt 14 mrt 2012 op 12:49
    • #377104
    Yes, just got one myself (but not another about 30 mins ago) so presume the fix is very recent - hopefully that's it sorted as it was a real pain having to check through all the paypal & Moneybookers items to see if there were any new payments!
  • @webmaster
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    Yes, just got one myself (but not another about 30 mins ago) so presume the fix is very recent - hopefully that's it sorted as it was a real pain having to check through all the paypal & Moneybookers items to see if there were any new payments!
    • Aangemaakt 14 mrt 2012 op 13:02
    • #377107
    Hello,


    This has been difficult to solve, because of several reasons.

    Can you confirm everything is now ok ?

    Our apologies for this.

    Sebastien
  • mainlypostcards
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    Hello,


    This has been difficult to solve, because of several reasons.

    Can you confirm everything is now ok ?

    Our apologies for this.

    Sebastien
    • Aangemaakt 14 mrt 2012 op 14:45
    • #377134
    Sebastien,

    I've received 4 payments since 4.30 this afternoon.
    2 x Paypal payments have both notifications, a MB payment with just (as is normal) the Delcampe notification and 1 Paypal payment with just the Paypal notification; the Delcampe email is missing.

    The 3 Delcampe notifications have all the usual links enabled again.

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