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logging in

  • mainlypostcards
    Rekening afgesloten
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    3540 berichten

    Verenigd Koninkrijk

    Since yesterday, everytime I try to go to one of the national sites, I am asked to log in.

    I used to be able to log in on any national or the international site and would be able to move about on the various sites.

    The "keep me logged in" box is ticked, yet as soon as I move away from the international site or if I go to any of the national sites directly, I'm asked to log in.

    Is anyone else experiencing the same problem?
  • xtf70
    xtf70 100% (9338x)
    free

    1490 berichten

    Verenigd Koninkrijk

    Since yesterday, everytime I try to go to one of the national sites, I am asked to log in.

    I used to be able to log in on any national or the international site and would be able to move about on the various sites.

    The "keep me logged in" box is ticked, yet as soon as I move away from the international site or if I go to any of the national sites directly, I'm asked to log in.

    Is anyone else experiencing the same problem?
    • Aangemaakt 23 mrt 2012 op 17:29
    • #378328
    Similar, but restricted to the UK site - I log in with the check-box ticked, then go to a different site or close Firefox, then when I go back to Delcampe I have to log in again
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Verenigd Koninkrijk

    Similar, but restricted to the UK site - I log in with the check-box ticked, then go to a different site or close Firefox, then when I go back to Delcampe I have to log in again
    • Aangemaakt 23 mrt 2012 op 18:10
    • #378336
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • mainlypostcards
    Rekening afgesloten
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    3540 berichten

    Verenigd Koninkrijk

    Similar, but restricted to the UK site - I log in with the check-box ticked, then go to a different site or close Firefox, then when I go back to Delcampe I have to log in again
    • Aangemaakt 23 mrt 2012 op 18:10
    • #378336
    I've just tried to go to the Dutch site and it also asked me to log in. There's also a post on the Dutch forum from a Belgium who is saying he's unable to close/modify auctions. Everytime he tries to do something, he's asked to log in. I've suggested to him, that he logs in to the international site. Although this might be the answer in the short term, it needs sorting out.
  • xtf70
    xtf70 100% (9338x)
    free

    1490 berichten

    Verenigd Koninkrijk

    I've just tried to go to the Dutch site and it also asked me to log in. There's also a post on the Dutch forum from a Belgium who is saying he's unable to close/modify auctions. Everytime he tries to do something, he's asked to log in. I've suggested to him, that he logs in to the international site. Although this might be the answer in the short term, it needs sorting out.
    • Aangemaakt 23 mrt 2012 op 18:21
    • #378339
    Even more curious: I went on to Delcampe UK this morning and was directed to the sign-in screen but when I clicked on 'sign in' I went straight to my usual home page without having to go through the login/password combo; the system already knew who I was

    Strange
  • mainlypostcards
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    Verenigd Koninkrijk

    Even more curious: I went on to Delcampe UK this morning and was directed to the sign-in screen but when I clicked on 'sign in' I went straight to my usual home page without having to go through the login/password combo; the system already knew who I was

    Strange
    • Aangemaakt 24 mrt 2012 op 05:10
    • #378381
    It's still the same here. If I go to International I am signed in, but when I go to UK, either directly or from the international site I am asked to log in, but when I click on sign in on Delcampe UK it takes me to my control panel and not to the sign in screen. So, as you say it does already know who I am.
  • @webmaster
    Beheerder
    @webmaster --% (5x)
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    6991 berichten

    België

    Since yesterday, everytime I try to go to one of the national sites, I am asked to log in.

    I used to be able to log in on any national or the international site and would be able to move about on the various sites.

    The "keep me logged in" box is ticked, yet as soon as I move away from the international site or if I go to any of the national sites directly, I'm asked to log in.

    Is anyone else experiencing the same problem?
    • Aangemaakt 23 mrt 2012 op 17:29
    • #378328
    Hello,

    The Tech team will fix that tomorrow.

    Sebastien :znaika:
  • @dimitri
    Beheerder
    @dimitri

    829 berichten

    België

    Since yesterday, everytime I try to go to one of the national sites, I am asked to log in.

    I used to be able to log in on any national or the international site and would be able to move about on the various sites.

    The "keep me logged in" box is ticked, yet as soon as I move away from the international site or if I go to any of the national sites directly, I'm asked to log in.

    Is anyone else experiencing the same problem?
    • Aangemaakt 23 mrt 2012 op 17:29
    • #378328
    Hello everyone,

    Could you please test the below procedure ?

    Our IT department has put in place a script allowing you to reset all your data on Delcampe without having to change your browser.

    Can I ask you to go to the following page:

    This page will (slowly) display some green “V”s in all the squares.
    When all the green “V”s will appear, you can close your browser and open it again before going to Delcampe and log in again.
    It can take up to one minute to see all the green “V”s .
    If after this delay, if you are missing some green “V”s, you can reload the page.

    You can then test all the functionalities for which you encountered some difficulties and let us know if this works better or not.

    Thank you.

    @dimitri
  • mainlypostcards
    Rekening afgesloten
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    3540 berichten

    Verenigd Koninkrijk

    Hello everyone,

    Could you please test the below procedure ?

    Our IT department has put in place a script allowing you to reset all your data on Delcampe without having to change your browser.

    Can I ask you to go to the following page:

    This page will (slowly) display some green “V”s in all the squares.
    When all the green “V”s will appear, you can close your browser and open it again before going to Delcampe and log in again.
    It can take up to one minute to see all the green “V”s .
    If after this delay, if you are missing some green “V”s, you can reload the page.

    You can then test all the functionalities for which you encountered some difficulties and let us know if this works better or not.

    Thank you.

    @dimitri
    • Aangemaakt 27 mrt 2012 op 06:54
    • #378825
    Dimitri,
    you forgot the link.
  • @dimitri
    Beheerder
    @dimitri

    829 berichten

    België

    Dimitri,
    you forgot the link.
    • Aangemaakt 27 mrt 2012 op 07:32
    • #378839
    My apologies, here is the link for everyone: Link (http)

    Kind regards,

    Dimitri from the Delcampe Team
  • mainlypostcards
    Rekening afgesloten
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    3540 berichten

    Verenigd Koninkrijk

    My apologies, here is the link for everyone: Link (http)

    Kind regards,

    Dimitri from the Delcampe Team
    • Aangemaakt 27 mrt 2012 op 07:44
    • #378842
    I've run the test, but the situation is unchanged.

    As soon as I go to a national site I am asked to log in. When I click on the log-in button I get taken to my Control Panel "home page", without actually having to supply my username and password.
  • mainlypostcards
    Rekening afgesloten
    free

    3540 berichten

    Verenigd Koninkrijk

    I've run the test, but the situation is unchanged.

    As soon as I go to a national site I am asked to log in. When I click on the log-in button I get taken to my Control Panel "home page", without actually having to supply my username and password.
    • Aangemaakt 27 mrt 2012 op 07:55
    • #378845
    Ah, my fault.
    I didn't close my browser. Just logged out and back in again.

    I've now closed my browser and it's back to normal.
  • robbydutch
    robbydutch 100% (5933x)
    standard

    138 berichten

    Nederland

    Ah, my fault.
    I didn't close my browser. Just logged out and back in again.

    I've now closed my browser and it's back to normal.
    • Aangemaakt 27 mrt 2012 op 08:32
    • #378855
    It's not just the log-in problem, it's also impossible to remove items from the site.
    If I want to remove something I have to log in again, but nothing happens. :angryfire:
  • mainlypostcards
    Rekening afgesloten
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    3540 berichten

    Verenigd Koninkrijk

    It's not just the log-in problem, it's also impossible to remove items from the site.
    If I want to remove something I have to log in again, but nothing happens. :angryfire:
    • Aangemaakt 29 mrt 2012 op 13:20
    • #379179
    The problem still exists.

    Personally, I can operate normally as long as I am on the international site.
    If I go to the UK site, I'm asked to log in and then get taken back to the international site.
  • @webmaster
    Beheerder
    @webmaster --% (5x)
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    6991 berichten

    België

    The problem still exists.

    Personally, I can operate normally as long as I am on the international site.
    If I go to the UK site, I'm asked to log in and then get taken back to the international site.
    • Aangemaakt 29 mrt 2012 op 13:53
    • #379185
    Hello,


    As we cannot reproduce this problem on our side, we need to have someone accepting us to see their screen live and maybe interact with their computer (secured software and controlled by you)

    Please reply here if you agree and we send you all info.

    You would help us to help you.

    Sebastien
  • mainlypostcards
    Rekening afgesloten
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    3540 berichten

    Verenigd Koninkrijk

    Hello,


    As we cannot reproduce this problem on our side, we need to have someone accepting us to see their screen live and maybe interact with their computer (secured software and controlled by you)

    Please reply here if you agree and we send you all info.

    You would help us to help you.

    Sebastien
    • Aangemaakt 2 apr 2012 op 06:28
    • #379806
    Sebastien,

    I assume this is a reaction to my reply to Philippe.

    I've just had another go at it and this time everything has come up correctly.

    If it happens again, I'll let you know and you're welcome to use my pc.

    Marianne
  • @webmaster
    Beheerder
    @webmaster --% (5x)
    free

    6991 berichten

    België

    Sebastien,

    I assume this is a reaction to my reply to Philippe.

    I've just had another go at it and this time everything has come up correctly.

    If it happens again, I'll let you know and you're welcome to use my pc.

    Marianne
    • Aangemaakt 2 apr 2012 op 07:02
    • #379817
    Hello Marianne,

    My invitation is open to anyone having this problem, although it was a reply to your own post.

    I'm glad to read it is better for you now. What did you do to fix ?

    Sebastien
  • mainlypostcards
    Rekening afgesloten
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    3540 berichten

    Verenigd Koninkrijk

    Hello Marianne,

    My invitation is open to anyone having this problem, although it was a reply to your own post.

    I'm glad to read it is better for you now. What did you do to fix ?

    Sebastien
    • Aangemaakt 2 apr 2012 op 07:13
    • #379819
    Seb,

    I just reset the cookies again (the green ticks) and after that it worked ok.
  • %mod_maria
    Moderator
    Rekening afgesloten

    246 berichten

    Verenigd Koninkrijk

    Seb,

    I just reset the cookies again (the green ticks) and after that it worked ok.
    • Aangemaakt 2 apr 2012 op 07:18
    • #379821
    Sebastien,

    I've just sent you an email - could you have a look at it, please?
  • mainlypostcards
    Rekening afgesloten
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    3540 berichten

    Verenigd Koninkrijk

    Hello Marianne,

    My invitation is open to anyone having this problem, although it was a reply to your own post.

    I'm glad to read it is better for you now. What did you do to fix ?

    Sebastien
    • Aangemaakt 2 apr 2012 op 07:13
    • #379819
    Seb,

    It's gone wrong again. If you still need help you can use my pc.
  • @webmaster
    Beheerder
    @webmaster --% (5x)
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    6991 berichten

    België

    Seb,

    It's gone wrong again. If you still need help you can use my pc.
    • Aangemaakt 2 apr 2012 op 08:49
    • #379834
    Hello Marieanne,

    Thanks for your help. We could see where the problem was, and this will be fixed soon (at latest tomorrow). In the meantime, you could use the link "Login" above the search engine, this one should work correctly.

    Sebastien
  • grotekers
    grotekers 100% (17905x)
    standard

    245 berichten

    Nederland

    Hello Marieanne,

    Thanks for your help. We could see where the problem was, and this will be fixed soon (at latest tomorrow). In the meantime, you could use the link "Login" above the search engine, this one should work correctly.

    Sebastien
    • Aangemaakt 2 apr 2012 op 10:06
    • #379845
    Wednesday 04.04.12 12.15 local time

    Till now on still impossible to start a new item on Land +International. The same for restart or start a simuar lot on Land + international.
    :angryfire:
    :censored:
    Bothe procedures for simple International gives NO problem. :cool:

    Grotekers
  • mainlypostcards
    Rekening afgesloten
    free

    3540 berichten

    Verenigd Koninkrijk

    Hello Marieanne,

    Thanks for your help. We could see where the problem was, and this will be fixed soon (at latest tomorrow). In the meantime, you could use the link "Login" above the search engine, this one should work correctly.

    Sebastien
    • Aangemaakt 2 apr 2012 op 10:06
    • #379845
    Hello Sebastien,

    I am still in the same situation. Sometimes I can access a national site and sometimes I'm asked to log in and get sent back to the international site, when I use the blue log-in button (as shown to you) and I don't remain logged in on any national site.

    In other words, I don't get logged in fully on all the Delcampe sites and I'm quite sure that this has something to do with the fact that some people are not able to operate normally on their national site.

    Furthermore, I am currently using a different computer. Just about everything is different here - operating system, internet security, browser, so it's not a problem that's specific to certain "conditions" only.