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Unable to amend invoices

  • 4margins
    4margins 99% (16703x)

    146 berichten

    Verenigd Koninkrijk

    At times it is necessary to amend the total shown on seller invoices. This is usually because the seller makes a charge for using PayPal and these charges are not always added in to the original invoice. Attempts to enter the extra charge under "Other" fail because the invoice is frozen on the interface and will not accept keyboard input. This used to be possible, but has recently stopped working. Can this be fixed please?
    The only way round this is to go directly to PayPal and make the payment from there, which means I then have to go back to Delcampe again and mark the items as paid, instead of this being automated such that you get a receipt from Delcampe as well as PayPal.
    Anybody else experiencing this problem?
  • Rekening verwijderd
    Rekening verwijderd

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    Verenigd Koninkrijk

    At times it is necessary to amend the total shown on seller invoices. This is usually because the seller makes a charge for using PayPal and these charges are not always added in to the original invoice. Attempts to enter the extra charge under "Other" fail because the invoice is frozen on the interface and will not accept keyboard input. This used to be possible, but has recently stopped working. Can this be fixed please?
    The only way round this is to go directly to PayPal and make the payment from there, which means I then have to go back to Delcampe again and mark the items as paid, instead of this being automated such that you get a receipt from Delcampe as well as PayPal.
    Anybody else experiencing this problem?
    • Aangemaakt 26 jan 2012 op 21:54
    • #368827
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • 4margins
    4margins 99% (16703x)

    146 berichten

    Verenigd Koninkrijk

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 27 jan 2012 op 02:54
    • #368843
    No, its definitely not a repeat customer issue as this was a seller I haven't dealt with before and who consequently had not added in any charges as they would not know how I was going to pay.
    This problem seems to affect all the invoices I receive and is almost certainly a recent development.
  • xtf70
    xtf70 100% (9339x)
    free

    1490 berichten

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    No, its definitely not a repeat customer issue as this was a seller I haven't dealt with before and who consequently had not added in any charges as they would not know how I was going to pay.
    This problem seems to affect all the invoices I receive and is almost certainly a recent development.
    • Aangemaakt 27 jan 2012 op 05:09
    • #368860
    I don't know what the cause is, but I just wonder why you're agreeing to pay PayPal costs?
  • 4margins
    4margins 99% (16703x)

    146 berichten

    Verenigd Koninkrijk

    I don't know what the cause is, but I just wonder why you're agreeing to pay PayPal costs?
    • Aangemaakt 27 jan 2012 op 06:19
    • #368867
    I am quite happy to pay a nominal PayPal surcharge because I am getting material from Europe that I cannot find in the UK and am getting these at a fraction of the cost I would have to pay in the UK were they available!
  • xtf70
    xtf70 100% (9339x)
    free

    1490 berichten

    Verenigd Koninkrijk

    I am quite happy to pay a nominal PayPal surcharge because I am getting material from Europe that I cannot find in the UK and am getting these at a fraction of the cost I would have to pay in the UK were they available!
    • Aangemaakt 27 jan 2012 op 08:17
    • #368877
    Fair enough - not something I'd consider myself, but if you're happy then who an I to gainsay?
  • @webmaster
    Beheerder
    @webmaster --% (5x)
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    7000 berichten

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    At times it is necessary to amend the total shown on seller invoices. This is usually because the seller makes a charge for using PayPal and these charges are not always added in to the original invoice. Attempts to enter the extra charge under "Other" fail because the invoice is frozen on the interface and will not accept keyboard input. This used to be possible, but has recently stopped working. Can this be fixed please?
    The only way round this is to go directly to PayPal and make the payment from there, which means I then have to go back to Delcampe again and mark the items as paid, instead of this being automated such that you get a receipt from Delcampe as well as PayPal.
    Anybody else experiencing this problem?
    • Aangemaakt 26 jan 2012 op 21:54
    • #368827
    Hello,


    I understand what you mean, and I will check with my team if indeed this case was not previewed.

    We will see what we can do in the future.

    Thank you.


    Sebastien