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Negative Feedback

  • janie9365
    janie9365 60% (6491x)
    free

    9 berichten

    Thailand

    Sold few items.After the Buyer received them I refunded his payment,Even if he has free items, Left Negative feedback,Do you think is right?
  • emmbersplace
    emmbersplace 84% (13050x)
    standard

    908 berichten

    Filipijnen

    Sold few items.After the Buyer received them I refunded his payment,Even if he has free items, Left Negative feedback,Do you think is right?
    • Aangemaakt 28 sep 2018 op 16:55
    • #911062
    Unfortunattely, buyers can give whatever feedback they choose irrespective of who is at fault and whether or not you refunded .

    You have a;ready responded to the negative feedback and left negatives yourself. The only other course you might pursue is to open a dispute for unfair feedback. In my experience, the Delcampe mediators are reluctant to rule in favour of anybody but will more probably suggest that both sides remove their feedback.

    None of my business but you might also like to review your shipping costs terms and, instead of suggesting that buyers contact you to obtain a postage discount for multiple purchases, to clearly state what that discount will be.
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Duitsland

    Sold few items.After the Buyer received them I refunded his payment,Even if he has free items, Left Negative feedback,Do you think is right?
    • Aangemaakt 28 sep 2018 op 16:55
    • #911062
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    board
  • janie9365
    janie9365 60% (6491x)
    free

    9 berichten

    Thailand

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 30 sep 2018 op 14:46
    • #911728
    Hi Dundagas,
    I understand.In my case the buyer received the 30 items i sent by registered mail.then complained to paypal so his payment was hold until i refunded it. so i lost 30 items plus postage and in exchange i received negative Feedback.
    In my opinion Delcampe must stop buyers stealing from sellers.
  • janie9365
    janie9365 60% (6491x)
    free

    9 berichten

    Thailand

    Unfortunattely, buyers can give whatever feedback they choose irrespective of who is at fault and whether or not you refunded .

    You have a;ready responded to the negative feedback and left negatives yourself. The only other course you might pursue is to open a dispute for unfair feedback. In my experience, the Delcampe mediators are reluctant to rule in favour of anybody but will more probably suggest that both sides remove their feedback.

    None of my business but you might also like to review your shipping costs terms and, instead of suggesting that buyers contact you to obtain a postage discount for multiple purchases, to clearly state what that discount will be.
    • Aangemaakt 29 sep 2018 op 02:32
    • #911116
    Hello emmbersplace,
    thanks for your opinion,
    I agree anyone can write what he likes,but Delcampe must value each case and act properly to fix it otherwise the site will loose credibility.
    the buyer received the items sent by registered mail.I refunded his payment after he complained to paypal, so i lost items and postages and i get negative feedback.If anyone can do this,then is better to sell in another site.
    thanks for your comment.
    Janie
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Duitsland

    Hi Dundagas,
    I understand.In my case the buyer received the 30 items i sent by registered mail.then complained to paypal so his payment was hold until i refunded it. so i lost 30 items plus postage and in exchange i received negative Feedback.
    In my opinion Delcampe must stop buyers stealing from sellers.
    • Aangemaakt 1 okt 2018 op 13:40
    • #912091
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • janie9365
    janie9365 60% (6491x)
    free

    9 berichten

    Thailand

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 2 okt 2018 op 00:32
    • #912154
    For Paypal the buyer has always right.I gave the registration number to prove the buyer received the items, but Paypal hold the payment and refunded to the buyer.
    have a nice day
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Duitsland

    For Paypal the buyer has always right.I gave the registration number to prove the buyer received the items, but Paypal hold the payment and refunded to the buyer.
    have a nice day
    • Aangemaakt 2 okt 2018 op 02:58
    • #912193
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • janie9365
    janie9365 60% (6491x)
    free

    9 berichten

    Thailand

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 2 okt 2018 op 15:13
    • #912550
    thanks for your comments