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mANGOPAY

  • CharlieTheParrot
    CharlieTheParrot 100% (13x)
    free

    3 berichten

    Verenigd Koninkrijk

    I am getting payments into Mangopay not Paypal I cannot withdraw money as i cannot prove identity have no driving licence or passport, not getting much help from Delcampe can anyone help?
  • moonstone
    moonstone 100% (54198x)
    advanced

    1017 berichten

    Verenigd Koninkrijk

    I am getting payments into Mangopay not Paypal I cannot withdraw money as i cannot prove identity have no driving licence or passport, not getting much help from Delcampe can anyone help?
    • Aangemaakt 14 jan 2025 op 10:05
    • #1852893
    Have you tried contacting Delcampe support directly via the 'Contact Us' tab at the bottom of the page?
  • CharlieTheParrot
    CharlieTheParrot 100% (13x)
    free

    3 berichten

    Verenigd Koninkrijk

    Have you tried contacting Delcampe support directly via the 'Contact Us' tab at the bottom of the page?
    • Aangemaakt 14 jan 2025 op 10:10
    • #1852899
    Yes they take ages to answer on email i haven't got a passport or driving licence now i can't get my money out. Might have to leave this site and i've sold some things. Can't phone as deaf
  • moonstone
    moonstone 100% (54198x)
    advanced

    1017 berichten

    Verenigd Koninkrijk

    Yes they take ages to answer on email i haven't got a passport or driving licence now i can't get my money out. Might have to leave this site and i've sold some things. Can't phone as deaf
    • Aangemaakt 14 jan 2025 op 10:22
    • #1852902
    I agree that they're not the quickest as they don't appear to have many people to deal with queries, but I suggest you hang in there - you've only been registered 5 days, so I'd give them a few more days and then send a reminder if they haven't got back to you.
  • @cecilia
    Beheerder
    @cecilia

    701 berichten

    België

    Yes they take ages to answer on email i haven't got a passport or driving licence now i can't get my money out. Might have to leave this site and i've sold some things. Can't phone as deaf
    • Aangemaakt 14 jan 2025 op 10:22
    • #1852902
    Hello "CharlietheParrot",

    After verification, I note that you've had contact with my colleague. She will get back to you as soon as possible. Our response times may be longer at the moment due to a heavier workload and a reduced number of staff.

    Rest assured that we will do our utmost to get back to you as quickly as possible.

    Thank you for your patience and understanding.

    Kind regards,
    Cecilia
  • CharlieTheParrot
    CharlieTheParrot 100% (13x)
    free

    3 berichten

    Verenigd Koninkrijk

    Hello "CharlietheParrot",

    After verification, I note that you've had contact with my colleague. She will get back to you as soon as possible. Our response times may be longer at the moment due to a heavier workload and a reduced number of staff.

    Rest assured that we will do our utmost to get back to you as quickly as possible.

    Thank you for your patience and understanding.

    Kind regards,
    Cecilia
    • Aangemaakt 15 jan 2025 op 02:43
    • #1853220
    Thank you i want to stay here but cannot accept mango pay or remove the option so not sure what to do have had to take my listings off for now

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