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Incomig payments, but no sales email and notification

  • klaus_schneider
    klaus_schneider 100% (84126x)
    PRO advanced

    289 berichten

    Duitsland

    Hello, it seems that the server was maintained to death last night. There were payments but there are no notifications and no sales information emails with the sold items. We cannot process such things. We will return the payment. Please let Delcampe support take care of this. We have neither the nerves nor the time to deal with these ongoing problems. If anyone reads this and wants to make an effort, we will be happy to provide the data. If it works again, just send the notifications and emails. Best regards :d-unhappy:
  • moonstone
    moonstone 100% (54217x)
    advanced

    1018 berichten

    Verenigd Koninkrijk

    Hello, it seems that the server was maintained to death last night. There were payments but there are no notifications and no sales information emails with the sold items. We cannot process such things. We will return the payment. Please let Delcampe support take care of this. We have neither the nerves nor the time to deal with these ongoing problems. If anyone reads this and wants to make an effort, we will be happy to provide the data. If it works again, just send the notifications and emails. Best regards :d-unhappy:
    • Aangemaakt 25 jun 2024 op 12:19
    • #1763964
    Delcampe announced about a week ago that they were no longer sending sales notification emails, but they would be available in the messages tab on the sales listing
  • stevehillstamps
    stevehillstamps 100% (14536x)
    PRO standard

    223 berichten

    Verenigd Koninkrijk

    Delcampe announced about a week ago that they were no longer sending sales notification emails, but they would be available in the messages tab on the sales listing
    • Aangemaakt 25 jun 2024 op 14:28
    • #1764009
    Thats only in the case of unsold emails according to their news article.

    Link : Link (https)

    My last sale was over 10 days ago so can't check, but thats a different story!
  • @lco
    Beheerder
    @lco

    94 berichten

    België

    Hello, it seems that the server was maintained to death last night. There were payments but there are no notifications and no sales information emails with the sold items. We cannot process such things. We will return the payment. Please let Delcampe support take care of this. We have neither the nerves nor the time to deal with these ongoing problems. If anyone reads this and wants to make an effort, we will be happy to provide the data. If it works again, just send the notifications and emails. Best regards :d-unhappy:
    • Aangemaakt 25 jun 2024 op 12:19
    • #1763964
    Hello,

    After a maintenance we postpone the auctioned items having at least one bid and closing on the maintenance time frame, so bidders have a chance to do a last minute bid.

    This is a two step process, the first step is to report the sales ending date, then the second step is to inform the seller and the bidders for the new closing date for those sales.

    Because of a surge on our SMTP servers, on the Thursday maintenance the process stalled in the second step and not all mails were sent. We have worked on hardening this issue and it will not reproduce.

    Besides this problem, since mails delivery is highly unreliable, I encourage you to use the related API endpoints instead of mail processing for your business.

    Laurent.
  • klaus_schneider
    klaus_schneider 100% (84126x)
    PRO advanced

    289 berichten

    Duitsland

    Hello, the email delivery actually works very reliably, what isn't working is the technical department or the technology at Delcampe. For example, we also work with eBay, hood and oldthing via the API. We have never experienced problems like the ones we have had with Delcampe for years in the last 15 years. First of all, the notification(s) for this order were not transmitted. So it is not known at all that someone has ordered something. This only becomes apparent when the customer asks or when a payment is received for which there is no order. In recent years, it has been reported countless times that sellers who are connected via the API have nothing to do with the Delcampe web interface and do not want anything to do with it. We have our own system and it runs through there and if nothing arrives, i.e. no notification is received, nothing happens. We are tired of having to invest hour after hour to manually sort these things out. Payment for the non-transferred order was received on June 25, 2024 at 12:23:24 CEST, so I don't see any connection with any time delays due to maintenance. Best regards
  • Servitel
    Servitel
    free

    427 berichten

    Zwitserland

    Hello, the email delivery actually works very reliably, what isn't working is the technical department or the technology at Delcampe. For example, we also work with eBay, hood and oldthing via the API. We have never experienced problems like the ones we have had with Delcampe for years in the last 15 years. First of all, the notification(s) for this order were not transmitted. So it is not known at all that someone has ordered something. This only becomes apparent when the customer asks or when a payment is received for which there is no order. In recent years, it has been reported countless times that sellers who are connected via the API have nothing to do with the Delcampe web interface and do not want anything to do with it. We have our own system and it runs through there and if nothing arrives, i.e. no notification is received, nothing happens. We are tired of having to invest hour after hour to manually sort these things out. Payment for the non-transferred order was received on June 25, 2024 at 12:23:24 CEST, so I don't see any connection with any time delays due to maintenance. Best regards
    • Aangemaakt 26 jun 2024 op 11:16
    • #1764324
    Notifications setting:
    Link (https)

    Obviously no examples of the xml returned :)

    List of notifications events can be managed:
    Link (https)

    If you need help, write me by email
  • klaus_schneider
    klaus_schneider 100% (84126x)
    PRO advanced

    289 berichten

    Duitsland

    Hello, thanks for the feedback on the callback/notification. I've had a look, we've been doing that for a long time. I had completely forgotten about it. I just wasn't actively using it because the other one was still working. Delcampe is driving you crazy because the order processing is constantly being interrupted. Regards
  • @lco
    Beheerder
    @lco

    94 berichten

    België

    Here the list of available callbacks: Link (https)

    To replace the start/close of sales email processing, you should implement Curl_Seller_Item_Add / Curl_Seller_Item_Close_Unsold / Curl_Seller_Item_Close_Sold

    The process to create a callback is described here: Link (https)

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