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Fee template not dispalyed

  • Servitel
    Servitel
    free

    427 berichten

    Zwitserland

    Hi Support
    for a new client we have the issue the fee template created from the web interface is not displayed with the call

    Link (https)

    the call display the standard model "Free shipping" only

    The customerid is 2480999

    Can you take a look please ?

    Thanks
  • @kevin
    Beheerder
    @kevin

    99 berichten

    België

    Hi Servitel,

    There is no fee template linked to this account.
    You probably want to use the template of the main account id: 2457338

    Best regards,
    --
    Kevin
    Delcampe Team
  • Servitel
    Servitel
    free

    427 berichten

    Zwitserland

    Hi Servitel,

    There is no fee template linked to this account.
    You probably want to use the template of the main account id: 2457338

    Best regards,
    --
    Kevin
    Delcampe Team
    • Aangemaakt 14 jun 2024 op 09:17
    • #1759508
    it's not me. it's a new client

    Attached the screenshot with the policy name
    board
  • Servitel
    Servitel
    free

    427 berichten

    Zwitserland

    Hi Servitel,

    There is no fee template linked to this account.
    You probably want to use the template of the main account id: 2457338

    Best regards,
    --
    Kevin
    Delcampe Team
    • Aangemaakt 14 jun 2024 op 09:17
    • #1759508
    I still wait for an answer

    it's not me. it's a new client

    Attached the screenshot with the policy name

    Thanks
    board
  • Servitel
    Servitel
    free

    427 berichten

    Zwitserland

    Hi Servitel,

    There is no fee template linked to this account.
    You probably want to use the template of the main account id: 2457338

    Best regards,
    --
    Kevin
    Delcampe Team
    • Aangemaakt 14 jun 2024 op 09:17
    • #1759508
    Pls anyone can answer/fix this issue ?

    The new client wait for listing items !
  • @kevin
    Beheerder
    @kevin

    99 berichten

    België

    Hi Servitel,

    Indeed, there is no fee template linked to the user id: 2480999 that you mention in your first message.
    The screenshot sent with the template named "Default Shipping" is linked to user id: 2457338.

    If you want to use this template, simply create it for the account you want to.
    I can do it for you if you want.

    Best regards,
    --
    Kevin
    Delcampe Team
  • Servitel
    Servitel
    free

    427 berichten

    Zwitserland

    Hi Servitel,

    Indeed, there is no fee template linked to the user id: 2480999 that you mention in your first message.
    The screenshot sent with the template named "Default Shipping" is linked to user id: 2457338.

    If you want to use this template, simply create it for the account you want to.
    I can do it for you if you want.

    Best regards,
    --
    Kevin
    Delcampe Team
    • Aangemaakt 19 jun 2024 op 06:40
    • #1761671
    The seller ID came from the call of Link (https)

    If I connect via web interface I see the Policy "Default Shipping" created by the user

    But if for the same user I check for policies via API (calling Link (https) I see nothing
  • @kevin
    Beheerder
    @kevin

    99 berichten

    België

    I applied the fee template on the api accounts linked.
    Are you getting the “Default Shipping” template now?
  • Servitel
    Servitel
    free

    427 berichten

    Zwitserland

    I applied the fee template on the api accounts linked.
    Are you getting the “Default Shipping” template now?
    • Aangemaakt 19 jun 2024 op 07:53
    • #1761713
    Unfortunately no !
    The return is like this:
    SimpleXMLElement Object
    (
    [Notification_Token] => SimpleXMLElement Object
    (
    )

    [Notification_Datetime] => 2024-06-19 12:03:24
    [Notification_Data] => SimpleXMLElement Object
    (
    [Headers] => SimpleXMLElement Object
    (
    [Ressource] => shippingConditions
    [Action] => GET
    [Status] => 200
    )

    [body] => SimpleXMLElement Object
    (
    [shipping-conditions] => false
    )

    )

    )
  • Servitel
    Servitel
    free

    427 berichten

    Zwitserland

    I applied the fee template on the api accounts linked.
    Are you getting the “Default Shipping” template now?
    • Aangemaakt 19 jun 2024 op 07:53
    • #1761713
    Now I see the "Default Shipping"

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