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Closing My 10 yrs old Delcampe Shop

  • kamalthematic
    kamalthematic 100% (7470x)
    PRO standard

    2 berichten

    India

    Finally Closing My 10 yrs old Delcampe Shop, Because of lack of support from Delcampe Pay staff in verifying my documents,
    It is strange that in document verification even my passport is rejected with remark - Document has expired.
    May be their is no manual verification, I have all documents, I have Paypal Account, I have Payoneer Account but Delcampe Pay have rejected my documents more than 15 times. With no guidance or online support as to whats missing
  • gogostamps
    gogostamps 100% (32x)
    free

    2 berichten

    Cyprus

    Finally Closing My 10 yrs old Delcampe Shop, Because of lack of support from Delcampe Pay staff in verifying my documents,
    It is strange that in document verification even my passport is rejected with remark - Document has expired.
    May be their is no manual verification, I have all documents, I have Paypal Account, I have Payoneer Account but Delcampe Pay have rejected my documents more than 15 times. With no guidance or online support as to whats missing
    • Aangemaakt 22 sep 2023 op 22:12
    • #1602609
    I wonder what the alternative is. I tried ebay but it keeps me at $200 limit no matter what. Support says I am not eligible since I never sold on ebay for the total of more than XYZ. Dead end. At Delcampe at least there’s no such issue. But my story is obviously a different one. Of course it is frustrating when there’s lack of support. Good luck anyway
  • @miranda
    Beheerder
    @miranda

    516 berichten

    België

    Finally Closing My 10 yrs old Delcampe Shop, Because of lack of support from Delcampe Pay staff in verifying my documents,
    It is strange that in document verification even my passport is rejected with remark - Document has expired.
    May be their is no manual verification, I have all documents, I have Paypal Account, I have Payoneer Account but Delcampe Pay have rejected my documents more than 15 times. With no guidance or online support as to whats missing
    • Aangemaakt 22 sep 2023 op 22:12
    • #1602609
    Dear "kamalthematic",

    We have reviewed your emails and all of your assistance emails were answered by our team.
    Explanations as to what you had to send were also sent to you on multiple occasions.

    Should you want to receive again our responses, please contact our customer service department via the contact form on our website. Indeed, as we are dealing with sensitive data, we will not be able to provide you with answers via a public medium.

    Thank you for your understanding.

    Kind regards,
    Miranda

    Delcampe Customer Service
  • kamalthematic
    kamalthematic 100% (7470x)
    PRO standard

    2 berichten

    India

    Dear "kamalthematic",

    We have reviewed your emails and all of your assistance emails were answered by our team.
    Explanations as to what you had to send were also sent to you on multiple occasions.

    Should you want to receive again our responses, please contact our customer service department via the contact form on our website. Indeed, as we are dealing with sensitive data, we will not be able to provide you with answers via a public medium.

    Thank you for your understanding.

    Kind regards,
    Miranda

    Delcampe Customer Service
    • Aangemaakt 25 sep 2023 op 00:10
    • #1603140
    Replying all mail is not sufficient, you first reply is always that your are short of staff - most of your work is done by machine i suppose. if any sensible person would have checked the documents then he would have surely guided as to which document is to be filled in which column. Documents which were earlier approved get rejected when attempted second time.
    I have send all documents end number of times, i am tired and I have given up hopes.
    I will send all documents to your mail - can you put them where they are required to be uploaded ?

    I have shop at Ebay since 15 yrs, even Payoneer check all my documents - it was just 3 minutes process. not an complicated as yours. If my documents were insufficient Payoneer would not have approved my documents. I evn have Paypal account.
  • @miranda
    Beheerder
    @miranda

    516 berichten

    België

    Replying all mail is not sufficient, you first reply is always that your are short of staff - most of your work is done by machine i suppose. if any sensible person would have checked the documents then he would have surely guided as to which document is to be filled in which column. Documents which were earlier approved get rejected when attempted second time.
    I have send all documents end number of times, i am tired and I have given up hopes.
    I will send all documents to your mail - can you put them where they are required to be uploaded ?

    I have shop at Ebay since 15 yrs, even Payoneer check all my documents - it was just 3 minutes process. not an complicated as yours. If my documents were insufficient Payoneer would not have approved my documents. I evn have Paypal account.
    • Aangemaakt 26 sep 2023 op 10:42
    • #1603941
    Clear explanations were given to you regarding the documents you have to send.
    I invite you to read again the message sent by my colleague Cecilia on September 21st at 09.14 (Brussels time).
    If you don't find back this email, I invite you to contact us again so we can provide you with this information.
    The documents have to be sent by yourself, there's also some information that you need to fill in on the website.
    Those actions cannot be performed by Delcampe.

    As a reminder, Mango Pay, acts as a bank institution. As such, they have to follow strict EU regulations rules when it comes to the verification of their accounts. Payoneer is not an EU company as such they don't follow the same regulations as Mango Pay.

    Regards,
    Miranda

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