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Delcampe Pay refund

  • richnoddystamps
    richnoddystamps 100% (34195x)
    PRO

    201 messages

    United Kingdom

    I have received payment from a buyer for 5 items, which is paid for through Delcampe pay. I am unable to supply one of these items so need to refund. Is it me, or can you only refund the entire amount? Or is there a function to allow refund of a single item from an order of 5?
  • wycombe1
    wycombe1 100% (81875x)

    1856 messages

    United Kingdom

    You can only refund all of a payment. I brought this up some weeks ago as I was in a similar situation.

    In the end my buyer simply purchased other items and I deducted the refund due from his new order. I had another that had a Paypal account and I send the money due via that.
  • scorpion1151
    scorpion1151 100% (12309x)

    16 messages

    Greece

    I have received payment from a buyer for 5 items, which is paid for through Delcampe pay. I am unable to supply one of these items so need to refund. Is it me, or can you only refund the entire amount? Or is there a function to allow refund of a single item from an order of 5?
    • Created on Jun 22, 2020 at 5:43 PM
    • #1161331
    Major problem for delcampe. I had the same experience and the buyer had also Pay Pal and I refund their money.
  • richnoddystamps
    richnoddystamps 100% (34195x)
    PRO

    201 messages

    United Kingdom

    Can anyone help me. I no longer wish to accept Delcampe Pay (DCP) payments but have money in my account which I intend to spend within Delcampe. My aim is to completely stop any use of DCP. I can only find a way to close the account completely by removing any funds within the account, but to do that I must send documents that I do not possess. This was not clearly explained to me when I was coerced into using DCP in the first place.

    I use DCP to pay my monthly fees, but the income to the account exceeds the fees so I now have money that I cannot access.

    Is there a way of disabling incoming payments without closing the account?
  • @marion
    Administrator
    @marion

    552 messages

    Belgium

    Can anyone help me. I no longer wish to accept Delcampe Pay (DCP) payments but have money in my account which I intend to spend within Delcampe. My aim is to completely stop any use of DCP. I can only find a way to close the account completely by removing any funds within the account, but to do that I must send documents that I do not possess. This was not clearly explained to me when I was coerced into using DCP in the first place.

    I use DCP to pay my monthly fees, but the income to the account exceeds the fees so I now have money that I cannot access.

    Is there a way of disabling incoming payments without closing the account?
    • Created on Sep 8, 2020 at 7:33 PM
    • #1186732
    Hello,


    We can see that you wrote to us via our contact form.

    An email answering your questions has just been sent to you.


    Kind regards,

    Marion - Delcampe Customer Service

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