Solve sales-related problems

If you recently put an item up for sale, it’s possible that it will not show up in the search results immediately. Sales generally show up in search results lists within 5 minutes to 24 hours. To find your item, you can: Search for the item in My Delcampe Search by item number   Search for the item in My Delcampe Go to My items for sale: Curren

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 You can define certain locations for the delivery of your items in your sales conditions. The locations will determine which members can buy or bid on your sales. If a location isn’t selected, members in that region will not be able to bid on/buy the items in your store.   If a member contacts you stating that you do not allow delivery in their co

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If you have mistakenly marked a payment as "received", the transaction can be found under the “Awaiting shipment" tab of your sale tracking and the icon “payment received” is ticked.   To restore the situation: Go to "My sale tracking: Awaiting shipment" Select the transaction and click on the “Payment received” icon The transaction returns

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If you have mistakenly marked an item as "sent", the transaction can be found under the "Shipped" tab of your sale tracking and the icon “item sent” is ticked. To restore the situation: Go to "My sale tracking: Shipped" Select the transaction and click on the "item sent” icon The transaction then returns to the "Awaiting shipment” tab. Click

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This article covers the following topics: My buyer's account is suspended or closed and I haven't been paid My buyer's account is suspended or closed and I have been paid   My buyer's account is suspended or closed and I haven't been paid Put the transaction on hold Check, within a few days, wheter the buyer's account has been reactivated. De

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If you don't want to make a sale with a particular member, you can place him/her on your blacklist. This feature will prevent him/her from buying from your shop. In order to blacklist a member: Go to the page "Buyer blackist"   Click on Enter the member's nickname and the reason why you want to add it Click on  A confirmation message will a

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If you face difficulties with your buyer, you can initiate a dispute. This functionality enables members to resolve their misunderstandings and provides them with an opportunity to express their point of view. When you initiate a dispute, you will be in direct contact with the buyer. The Delcampe Team will only be informed of the dispute and of you

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After receiving the payment request, the buyer has 14 days to pay. If the buyer does not respond, the seller has several options: Send a reminder Contact the buyer through the Delcampe messaging system Open a dispute   Send a reminder After 7 days without payment, you can send a reminder: Go to  My sale tracking: Invoiced Click on   for the

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Once they receive the payment request, buyers have 14 days to pay for their purchase. If the seller does not receive payment by this deadline, they can: Open a dispute Cancel the sale Opening a dispute Go to My mediation center Select the seller status and enter the item number (without spaces or a leading #) Select "Payment not received" as t

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Delcampe lets you initiate a dispute if you receive a feedback you believe is unjustified. When you open a dispute, you will be in direct contact with your buyer. The Delcampe Team will only be informed of the dispute and that you need help if you request mediation. To open a dispute: Go to the mediation center Select seller status Enter the i

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When an item is offered for sale, the seller is asked to ensure that it complies with our Charter. However, if we notice an item that does not comply with our Charter, the sale will be closed by a moderator or a member of the Delcampe team. There are many reasons why a sale may be closed, you will find below a non-exhaustive list of reasons for clo

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