Delcampe provides the option of initiating a dispute if the lot you receive doesn’t match its description.
When you open a dispute, you will be in direct contact with your seller.
The Delcampe Team will only be informed of the dispute and that you need help if you request mediation.
By default, a dispute is opened for an entire payment request (all items in the request are selected). If your dispute does not concern all the items in a payment request, you can of course uncheck them.

To open a dispute

  1. Go to the “My purchases” page
  2. Find the payment request related to the item(s) for which you wish to open a dispute, click on “More” next to this request
  3. Click on “Open a dispute
  4. A new page is displayed. By default, the system selects all the objects linked to the payment request. Keep only the object(s) for which you want to open a dispute and uncheck the others
  5. In the drop-down menu under “Reason for the dispute”, choose "Item does not match its description
    This reason for dispute will only be present if you have previously marked the item as received
  6. Enter a short explanation. If necessary add one or more images
  7. Click on "Open a dispute"

If your seller doesn’t answer you or you receive an answer but can’t reach an agreement, you can ask Delcampe to intervene via the "Request mediation" button. The button will either appear after two exchanges or after 14 days if there is no answer from your seller.

The time-frame for initiating a dispute is seven days minimum and 90 days maximum after the date the sale is closed.