If you have a positive balance on your account, under the "Payments" tab, you can request a transfer to your bank account. In this case, you will be asked to link your bank account by entering your details.

How can I add my bank account?

  1. Go to "Manage: Cards and bank accounts"
  2. Click on "Add a bank account"
  3. If you wish, enter a new title to replace the "My Account" that appears by default.
  4. Select the format of your bank account (IBAN, US, CA, OTHER)
  5. Enter the requested information (i.e., IBAN and BIC for the IBAN format)
  6. Click on "Save"

If you wish, you can repeat the process to add other bank accounts. Please note, however, that you must be the holder of these accounts.

If you want to request the transfer of your balance, please read the article "How do I get my balance back?".