Protection of privacy

1. Delcampe confidentiality statement
2. Data stored
3. Data stored on the user’s machine (cookie policy)
4. Data use
5. Data collected on behalf of Mangopay
6. Storage of data collected
7. Processing manager and data protection officer contact information
8. Emails
9. Right to access, change, correct and remove personal data
10. Data dissemination
11. Location of data and subcontractors

2. Data stored

Most of the data collected by Delcampe is used to provide members access to its services. The data members supply enables them to contact each other about items of interest, conduct their purchases and sales, and access certain paying services.

2.1 Data provided by users of the Delcampe websites

2.1.1 Data collected at website registration time

Members are required to provide information when they register. Some is required to access Delcampe services, other information is not. The required data is clearly indicated on the registration form. Delcampe does not collect any sensitive data.

The required data consists of:

• Title
• Last and first name
• Mailing address
• Mailing address
• Language
• Date of birth

2.1.2 Data collected during the use of the website and of services provided by Delcampe

Once registered, members are able to add non-compulsory information to their profile (i.e. photo, collecting areas of interest, etc.).

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Members may also provide information when they contact the Customer Service department via an online form (see point 14.2.1.7).

2.1.3 Message centre and forum data

See Articles 8 and 10.3 for more information on these points.

2.1.4 Data collected for transaction security

Proof (of identity, address and phone number) may be requested from members in the context of certain services (e.g. SMS check, use of Mangopay) or in the event of suspected fraud or infringement.

2.1.5 Data collected for information and marketing purposes

When members provide their express consent, Delcampe will use certain personal information (identification, leisure activities and interests, etc.) to send them important information about the services offered by Delcampe (new functionality, security, etc.) as well as personalised advertising.

2.1.6 Data collected via survey forms

Delcampe occasionally conducts surveys with its members to improve the quality of its website and of its services. The surveys are not compulsory and members are asked to provide their express consent.

2.1.7 Data collected via contact forms

Delcampe provides the users of its websites with forms to contact its Customer Service (assistance or information requests) and Sales Department (advertising requests, catalogue publishing, partnerships, etc.). Specific forms are also provided to collect improvement and category suggestions.

Depending on the type of form used, the data collected can include the last name, first name, nickname and email address of the user and any information they deem useful to provide in the content of their message and/or of any attached files. The user must ensure that they send only the information which is strictly necessary for their request and, in particular, no sensitive data.

2.1.8 Data processed in connection with the use of pages managed by Delcampe on social networks

Delcampe has created pages on several social networks (Facebook, LinkedIn, Youtube, X, Instagram, Pinterest) in order to promote its services. By consulting them, reacting on them or using the messaging system of the social network, the visitors of these pages accept the general conditions of use of the social network as well as those of Delcampe which is co-responsible with the social network for the treatment of the personal data of the visitors of the page.

2.2 Data collected automatically

Some data may be collected automatically by the Delcampe servers during website use. These are non-personal data including browsing information (IP address, browser type and operating system used, website access date and time, pages viewed, etc.).

2.2.1 Transaction-related data

Transaction-related data are stored on Delcampe's servers (purchase and sales history, payment information, etc.).

2.2.2 Data stored to ensure transaction security

The following data may be collected for each action on the website in order to be able to determine the guilty party in the event of fraud:

• IP address
• Internet provider

2.2.3 Data stored to improve website use

When members visit the website, some information may be stored for the duration of the visit to facilitate and improve browsing.

The only personal information stored when a session is opened is the member’s nickname. The other data stored are parameters including the time zone, currency, display preferences, type of browser used, etc.

2.2.4 Data stored for statistics

The following information may be stored to make the website more attractive and facilitate browsing:

• Type of browser used (programme, version, language, etc.)
• Operating system used
• Device type (mobile, tablet or desktop)
• Screen resolution and number of colours

These non-personal data may be stored in our database or that of the Delcampe partner managing statistics.

4. Data use

Delcampe only processes the personal data of its website users in the following cases:

• the user has agreed;
• the data are required to execute a contract to which the user has agreed by accepting these terms and conditions of use:
• to meet a legal obligation which Delcampe is subject to;
• when it is in its legitimate interest to process them, as long as they do not override the fundamental interests, freedoms and rights of users.

4.1 Access to services and assistance

The main purpose of using personal data is to provide access to services and assistance as described in Article 2.

4.2 Data collected to improve the quality of services and to develop new products

Delcampe listens to its customers and analyses the information received from different sources in order to offer services which best meet their needs.

In addition to satisfaction surveys carried out with consenting members, Delcampe uses the information stored in its databases (e.g. purchase and sales habits) and the traffic data provided by its partner managing statistics to conduct market analyses and generate user statistics.

Delcampe adjusts existing functionality based on the results or designs new products. Before offering them to users, Delcampe searches for any potential programming errors by checking the new developments in a test environment which mirrors Delcampe's database.

4.3 Data stored for historical purposes

Certain data, such as descriptions and images of items sold may be archived to create catalogues of collection items by year.

6. Storage of data collected

6.1 Data collected by Delcampe

The period of time data collected is stored depends on the type of information received, the purpose of processing and the context in which it was collected.

For example, browsing data collected automatically are stored for a fairly short time which generally does not exceed one year. Messages sent via Delcampe's internal email system are deleted after one or four months depending on the type of message, while messages sent to Customer Service by email may be kept for several years.

Member identification data and transaction data are kept for as long as accounts are active and for up to 10 years after their closing, with the exception of data which may be archived for historical purposes.

Data posted on the Delcampe forum, Delcampe blogs or on social network pages managed by Delcampe may be kept for as long as these pages exist or until the user's consent is withdrawn.

6.2 Cookies

Cookies have a variable lifespan depending on their purpose. Some expire at the end of the browsing session, whereas others are automatically deleted by the browser based on the time limit defined by Delcampe on its servers.

Cookies can also be deleted by users before their expiration date.

For more information, the cookie use policy can be consulted online by following the link https://www.delcampe.net/en_GB/cookies?_marketplace=collectables

8. Emails

8.1 Emails sent to Delcampe

These emails can be stored and archived to enable optimal follow-up. In any event, Delcampe cannot be held liable for the content of its members’ emails.

8.2 Emails sent by Delcampe

E-mails may be sent during actions on the website. Not all of them are essential to the smooth running of transactions and the sending of some of them can be configured via the personal data management interface provided by Delcampe.

Delcampe provides information to members periodically via its newsletters. They are only sent to members who explicitly request them when registering with the website or via the personal data management interface provided by Delcampe.

10. Data dissemination

10.1 Across the website

• It is forbidden to collect and use any personal data displayed on the website for commercial or other purposes
• Members formally accept that all ratings given by other members about them are visible to all Delcampe site users. Publication of the ratings, which reflect the reliability and seriousness of members, is imperative to ensure optimal transaction security
• Delcampe will not disclose the following on the website: the name, address or any other personal information of a member without their express prior consent. This excludes professional dealers who are required to comply with European legislation

10.2 During transactions

• The surname, first name, nickname and postal address may be communicated by e-mail to members with whom transactions are carried out. In the case of a bid on an item put up for sale by an auction house, the bidder's e-mail address is also sent to the auction house.
• Members agree not to provide to third parties any confidential transaction information shared with them via the Delcampe website. Members also agree not to try to obtain confidential information via Delcampe or any of its other members.

10.3 In public messages (questions, feedback, forums, pages managed by Delcampe on social networks, etc.)

Members are liable for the information provided in their public messages. Members are aware that they cannot disclose any personal or confidential information about third parties in them.

10.4 Outside of the website

• Delcampe protects its members’ data and does not communicate them to third parties without first obtaining the consent of the members in question
• However, Delcampe is entitled to communicate information to third parties to comply with the laws and regulations in force and/or with judicial and administrative requests, in order to protect itself and its members and other persons. No challenges are possible in these cases