Delcampe lets you initiate a dispute if you receive a feedback which you believe is unjustified.
When you open a dispute, you will be in direct contact with your seller.
The Delcampe Team will only be informed of the dispute and that you need help if you request mediation.

By default, a dispute is opened for an entire payment request (all items in the request are selected). If your dispute does not concern all the items in a payment request, you can of course uncheck them.

A feedback can only be withdrawn during a four-month period after the date on which the sale closes.

To open a dispute

  1. Go to the “My purchases” page
  2. Find the payment request related to the item(s) for which you wish to open a dispute, click on “More” next to this request
  3. Click on “Open a dispute
  4. A new page is displayed. By default, the system selects all the objects linked to the payment request. Keep only the object(s) for which you want to open a dispute and uncheck the others
  5. In the drop-down menu under “Reason for the dispute”, choose “Unjustified negative feedback” as the reason for the dispute
  6. Enter a short explanation. If necessary add one or more images
  7. Click on "Open a dispute"

If the seller doesn’t respond within seven days, the negative feedback you received will be automatically withdrawn and the dispute closed.
If your seller answers you but you can’t reach an agreement, you can ask Delcampe to intervene via the "Request mediation" button. The button will either appear after two exchanges or after 14 days.

The time-frame for initiating a dispute is seven days and 90 days maximum after the date the sale is closed.