Within three months after the end date of the sale :

  • Go to My mediation centre: Open a dispute.
  • Enter the item number which can be found beside the title on the item sale page
  • Select the reason for the dispute
  • Indicate your role in the transaction
  • Provide an explanation
  • Validate by clicking on the "Open a dispute" button
  • The other member in question will receive an email asking them to respond
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