Delcampe, PayPal and Skrill are separate institutions. Consequently, the support service provided by Delcampe can't assist during transactions. Note that these transactions are confidential.
However, you can benefit from assistance by clicking here
The e-wallet is a money deposit which can be used to make payments or receive payments on the Delcampe website. You can upload funds to or retrieve funds from this deposit.
1° The buyer finds an item on the website that he can pay by using the e-wallet;
2° He buys the item after the auction or fixed price sale has ended;
3° The seller sends the buyer an automatic invoice by using the website, which includes the items to be paid, the total amount and the shipping and handling fee;
4° The buyer selects the button "Pay my seller with the e-wallet", which he can find in the invoice;
5° He checks all information and confirms his payment;
6° The payment is made! Consequently, the seller receives a mail that he can send the purchase!