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  Forum: The Delcampe Website - Your most commonly asked questions...
 
    Your most commonly asked questions...     Don 23 Aug 2012 22:46:58
Singervogue [100% (320x)] 


Singervogue
Woonplaats: United Kingdom
Berichten: 21
In antwoord aan @dimitri   :
Translation of the message posted by S. Delcampe today:

Hello everyone,


Following yesterday’s announcement (which is being sent out by e-mail) concerning the fee changes, we have been reading our forum, a place where we let our members discuss and share their opinion.
A lot of messages were posted, so we will not be able to answer all of your questions individually. Here are some answers to the most commonly asked questions and remarks.

Best regards,

Sébastien Delcampe

---

« There is no e-mail announcing these changes »

Yes there is: the e-mails are currently still being sent out. As always, when we send our newsletters to 700,000 people, this takes between 12 and 24 hours. However, the changes have been announced on the website since yesterday, in all languages.

« There is little time left before the changes go through »

We agree. Unfortunately, the risks of the period we find ourselves in, together with the need to apply these changes for the 1st of September required us to act quickly and we could not do any better. We regret this. However, we remain at the disposal of all the sellers who are in need of help for the management of their low value sales. Our team is prepared for this.

« Delcampe is trying to cover up/hide the fee changes by saying they want to improve the listings »

No, we are not. In our announcement we clearly state our financial need, which is also a real necessity.

« This is not a good way of trying to improve the listings »

We think it is… but we are aware that these changes alone won’t suffice. As can be read in our announcement, other stages will follow. We mentioned some of the ideas at the end of the newsletter, but these are not the only ones. We await your ideas in the poll.

« Delcampe is no longer a website for collectors, it has become like eBay(tm) »

This is a personal judgement and everyone is entitled to their opinion. We always have been, we are and we always will be a website for collectors. We work in an open and transparent way, we know collectibles and we meet our members at fairs. This measure we have taken, unpopular as it may be to some, should not cause people to forget what we have done and do on a daily base to help collectors.
One needs to be clear minded: low value items cost more to the website and its community than they bring in. This is simply reality and it is not at all a value judgement. Today, we can no longer afford to lose money on this level.


« These changes were made to sell more Gold subscriptions»

No, they were not, since Gold members will pay less afterwards. In the end we thus « lose » money by highlighting these subscriptions. However, we do accept the fact that this type of subscription ensures a certain fidelity from members adhering to this program.

« Delcampe has decided it no longer wants « little » sellers »

No, everyone is welcome on our website. No matter what he/she collects or where his/her interests lie.

We simply have to face an economic reality and at the same time meet the need and demands for more qualitative and « sane » listings. There are no « little » or « big » sellers for us. Everyone here is treated equally and with an equal amount of respect. I personally have a lot of friends who sell items here for less than 30-50c. I have called some of them and they understood what the common interest of this measure was. We recommend to sell low value items in batches or series.

Not acceptable anymore for me, so from August 31st I will stop:

selling on Delcampe
singing your praises
using your bags at Postcard Fairs

Automatische Vertaler Vertalen



Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
 
Bent u reeds bekend met alle Delcampe diensten ?
    Your most commonly asked questions...     Don 23 Aug 2012 23:27:31
Tracy_barber [100% (23785x)]  


Woonplaats: Verenigde Staten
Berichten: 311
In antwoord aan @webmaster   :
Hello Old_postcards,


We do not want to "penalise" anybody. We charge this fee for all sales also because we need more money. It is simply and openly stated in our newsletter.

We cannot handle and improve anymore our quality of service without new financial means.


Best regards,

Sebastien Delcampe
Your timing stinks. If you couldn't hold out for 30-60-90 days, wow... Sorry, Seb, but the SUDDEN CHANGE is a curveball that all seller have to dodge because it's a beaner. (Hits the batter)

Geez, now we have to struggle to re-arrange our sales or dump the entire thing. That surely does not give one the warm fuzzies about delcampe.

This is the BIGGEST faux pas yet. The timing does stink. PERIOD.

Tracy_Barber


Automatische Vertaler Vertalen



Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Don 23 Aug 2012 23:30:06
Tracy_barber [100% (23785x)]  


Woonplaats: Verenigde Staten
Berichten: 311
In antwoord aan Mainlypostcards [100% (11167x)]   :
Sebastien,

Thank you for coming on the forum and explaining the situation. Tbh, I am still in a state of shock with this development and like other sellers, I will have to rethink my position as far as low value items is concerned. Somewhere between 300 and 500 will have to be removed from here. I haven't made up my mind yet, whether to relist them here as batches or list them on another website.

I have just sent a very long email to Dimitri with the request to forward it to the person who is analyzing the poll responses. I have posted a small extract of it on this thread:
Link (http)

Please take the time to read my other comments.

Marianne
Mainly - 300 to 500? How about 1,000s? This really puts a damper on things. My stock of U.S. stamps has been feeding a need here of CLEAN lower priced U.S. stamps.

I am not happy about the time frame. It stinks.

Tracy

Automatische Vertaler Vertalen



Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
 
cgb.fr > MONNAIES 59
MONNAIES 59
    Your most commonly asked questions...     Don 23 Aug 2012 23:35:57
Tracy_barber [100% (23785x)]  


Woonplaats: Verenigde Staten
Berichten: 311
In antwoord aan Atreidesqh [100% (8946x)] Dit lid is voor het ogenblik afwezig of heeft moeilijkheden met de toegang tot Internet. Het is dus mogelijk dat hij u niet snel kan antwoorden. :
I was about to write my opinion but Marengo1800 ha already expressed the same concerns in a better way.
I also have to cancel a lot (80%-90%) of legitimate auctions just because their RIGHT value is under 3 EUR, and surely I won't subscribe Club+ as I planned to do next September.
Delcampe seems to forget that stamp collecting is a mainly a matter of low-valued items, with a few exceptions.
It seems they also forgot we already have to pay also Moneybookers and PayPal fees.
I suspect that this move will be a boomerang for Delcampe...
It will eventually hurt delcampe. They will lose a lot of sellers that post GOOD QUALITY lower priced items.

Some people here have posted that most all low priced items are junk. I say BULL$HITE. Just because they are fortunate enough to have "high caliber" items for sale, they condescend the little guy.

My items are not damaged, overpriced nor junk. I scrutinize what I post.

If my feedbacks are lying, that's 20,000 people / items that must be lying also.

Tracy

Automatische Vertaler Vertalen



Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Vri 24 Aug 2012 03:05:13
Koalastamps [100% (483x)]  Dit lid is voor het ogenblik afwezig of heeft moeilijkheden met de toegang tot Internet. Het is dus mogelijk dat hij u niet snel kan antwoorden.


Koalastamps
Woonplaats: Australia
Berichten: 39
In antwoord aan Marika3 [100% (2531x)] (Rekening afgesloten) :
Hello Sebastien,

Firstly, your newsletter with announcement arrived to my inbox several minutes ago.
I never knew that emails take 4 days to get from Europe to New Zealand.

Secondly, in my opinion, you shouldn't make such serious changes, which affect hundreds and thousands of sellers, with such a short notice.
If you start to charge $0.18 + 5% on 1st September, many people will not have time to remove cheap lots or increase the price. Thus, they will pay in fees more than lots sell for.
Every item on Delcampe priced $0.20 or less will make loss for seller. Are you prepared for flood of comlaints when users will realise that they sell for loss?
Many of them probably never even open newsletters.

I do sell many cheap items.
I mean it - I SELL them. They are not rubbish, just a lower end of collectors market.
I came to Delcampe because there is no fixed fee on this site, and %% of total sold looked really attractive and allowed to offer buyers full range of items, including cheap ones.

One of my last sales to a buyer from Germany was for 47 items, with total price $53.50 (most of them under $1 and a few higher). Delcampe fee is $2.68.
With your new system fee will be ($0.18 * 47) + 5% = $11.14.
It's more than four times higher than before!

Will I sell these items with such fees? No. It's cheaper to sell them elsewhere.
If I increase prices to absorb your fees, items will not sell (being overpriced in buyer's view).

Frankly, cheap items is the major attraction to buyers on any site. They buy expensive lots too, but attraction is ability to enjoy something for almost nothing. This is people phsychology.
If you wipe out cheap items, you will lose buyers.

If you want to get rid of rubbish, then ask members for help. Volunteers will browse categories and report to your staff any seller who lists multiplies of the same cheap common stamp in "good used" condition. Then you can warn, or, better, financially punish offenders.
Introduce "Delcampe fines" - this will help you financially, and clean the site.

If you need more income, it's better to increase your fees to 7% or even 10% of sale price, with no fixed fee. This is much more fair system, which still allows to sell cheap items.

I'm shocked by your decision...
This post makes PERFECT SENSE TO ME, so when you read it Seb, it must make perfect sense TO YOU ALSO!

Automatische Vertaler Vertalen



Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
 
Darabanth Auctions Co. > 203. Philatelic Mail Auction
203. Philatelic Mail Auction
    Your most commonly asked questions...     Vri 24 Aug 2012 06:39:44
Shandy2808 [100% (624x)]  


Shandy2808
Woonplaats: Australia
Berichten: 1
In antwoord aan Koalastamps [100% (483x)]  Dit lid is voor het ogenblik afwezig of heeft moeilijkheden met de toegang tot Internet. Het is dus mogelijk dat hij u niet snel kan antwoorden. :
This post makes PERFECT SENSE TO ME, so when you read it Seb, it must make perfect sense TO YOU ALSO!
Ditto to all the above posts !

I also sell some lower priced items.

The fees that Delcampe are wanting/going to introduce are for items that sell...
SELL ... if it does not sell then the fee will not be paid and the so called junk/rubbish items will not be charged the fee and those sellers will not pay the fee anyway, and the items will sit online taking up space.

I came to Delcampe to get away from up-priced listing fees for low priced items for every x amount of days they are online.

But one way that Delcampe could get more finance from everyone who lists regardless if it is junk or not is to charge a one off low listing price on everything.... eg 5 cents when it is first listed.

That way ALL sellers will pay regardless of it selling or not.

Good luck with any decisions that Delcampe and all users of Delcampe make.

Claire




Automatische Vertaler Vertalen



Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Vri 24 Aug 2012 11:11:16
Artisanuk [100% (691x)] 


Woonplaats: Frankrijk
Berichten: 487
In antwoord aan Shandy2808 [100% (624x)]   :
Ditto to all the above posts !

I also sell some lower priced items.

The fees that Delcampe are wanting/going to introduce are for items that sell...
SELL ... if it does not sell then the fee will not be paid and the so called junk/rubbish items will not be charged the fee and those sellers will not pay the fee anyway, and the items will sit online taking up space.

I came to Delcampe to get away from up-priced listing fees for low priced items for every x amount of days they are online.

But one way that Delcampe could get more finance from everyone who lists regardless if it is junk or not is to charge a one off low listing price on everything.... eg 5 cents when it is first listed.

That way ALL sellers will pay regardless of it selling or not.

Good luck with any decisions that Delcampe and all users of Delcampe make.

Claire




'Spose I'd better put my twopenneth in...

Seb, we appreciate your honesty regarding the need to a) make more money and b) halt the addition of listings that cost the site money.

However, this is 2 way street. In fact, it's a 3 way street. Economic issues mean that not only does Delcampe need to maximise its profits, but so do the sellers. Additionally, your buyers are looking to save money. They are your buyers Seb, just as much as they are ours. Without them, all of us are stuffed.

We understand that these low priced listings cause Delcampe problems in relation to costs and profits. However you have known for a very long time that some sellers are selling many duplications and also that others are selling overpriced common items.
Surely it would have made sense to stop these listings. And the best way to do that is to allow buyers to vote with their feet and put a system in place so they could block viewing specific sellers items.
Okay, so this would have taken longer. But had you done this a long time ago, the sellers concerned would have either left the site or developed better sales practices.
As a starting point to save server space this would have kept both buyers and sellers happy and saved you money.
I cannot for the life of me see why you haven't done something about this sooner.

Also, and taking into consideration that I don't sell these lower value items, we have to understand that many people do - and they sell a lot of them - and they have to do this to make their living. And if they are selling enough to make their living then the assumption has to be drawn that the buyers want to buy these items. Surely to keep Delcampe's good reputation for meeting the needs of collectors at all levels, some sort of agreement could be reached?

Wishing a seller with a high level of stock and a good reputation who says they will be forced to leave, 'Good luck,' doesn't indicate to me that you are thinking of positively developing the site long term.
Poor economic indicators would suggest that people entering the collectibles market will be looking for lower priced items. The money, or lack of it, in their pockets will dictate this.
I actually think that your idea suffers a great deal from short-termism.

I do not argue that you need to save server space. I do not argue that you need to make money (don't we all!) but I do contest the fact that this particular idea will possibly reduce the number of potential buyers, and quite possibly won't get rid of the number of sellers who sell cheap duplicates (they don't sell them anyway - why would they bother to move them off the site) and damage Delcampes reputation in the process.

Automatische Vertaler Vertalen



Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
 
  Neem deel aan de Delcampe Wedstrijd en win deze prachtige Australische postzegel
    Your most commonly asked questions...     Vri 24 Aug 2012 11:40:58
Worldcointrader [99% (16921x)]  


Worldcointrader
Woonplaats: Nederland
Berichten: 31
In antwoord aan @dimitri   :
Translation of the message posted by S. Delcampe today:

Hello everyone,


Following yesterday’s announcement (which is being sent out by e-mail) concerning the fee changes, we have been reading our forum, a place where we let our members discuss and share their opinion.
A lot of messages were posted, so we will not be able to answer all of your questions individually. Here are some answers to the most commonly asked questions and remarks.

Best regards,

Sébastien Delcampe

---

« There is no e-mail announcing these changes »

Yes there is: the e-mails are currently still being sent out. As always, when we send our newsletters to 700,000 people, this takes between 12 and 24 hours. However, the changes have been announced on the website since yesterday, in all languages.

« There is little time left before the changes go through »

We agree. Unfortunately, the risks of the period we find ourselves in, together with the need to apply these changes for the 1st of September required us to act quickly and we could not do any better. We regret this. However, we remain at the disposal of all the sellers who are in need of help for the management of their low value sales. Our team is prepared for this.

« Delcampe is trying to cover up/hide the fee changes by saying they want to improve the listings »

No, we are not. In our announcement we clearly state our financial need, which is also a real necessity.

« This is not a good way of trying to improve the listings »

We think it is… but we are aware that these changes alone won’t suffice. As can be read in our announcement, other stages will follow. We mentioned some of the ideas at the end of the newsletter, but these are not the only ones. We await your ideas in the poll.

« Delcampe is no longer a website for collectors, it has become like eBay(tm) »

This is a personal judgement and everyone is entitled to their opinion. We always have been, we are and we always will be a website for collectors. We work in an open and transparent way, we know collectibles and we meet our members at fairs. This measure we have taken, unpopular as it may be to some, should not cause people to forget what we have done and do on a daily base to help collectors.
One needs to be clear minded: low value items cost more to the website and its community than they bring in. This is simply reality and it is not at all a value judgement. Today, we can no longer afford to lose money on this level.


« These changes were made to sell more Gold subscriptions»

No, they were not, since Gold members will pay less afterwards. In the end we thus « lose » money by highlighting these subscriptions. However, we do accept the fact that this type of subscription ensures a certain fidelity from members adhering to this program.

« Delcampe has decided it no longer wants « little » sellers »

No, everyone is welcome on our website. No matter what he/she collects or where his/her interests lie.

We simply have to face an economic reality and at the same time meet the need and demands for more qualitative and « sane » listings. There are no « little » or « big » sellers for us. Everyone here is treated equally and with an equal amount of respect. I personally have a lot of friends who sell items here for less than 30-50c. I have called some of them and they understood what the common interest of this measure was. We recommend to sell low value items in batches or series.


I have a deja-vu. Ebay Netherlands had a similar action about 5 years ago and a lot of members ran away to Delcampe. And now? Back to Ebay? That is cheaper for items with low prices!

No answers on the Dutch, German, Italian and English spoken sites since las Wednesday. Sebastian Delcampe is only very active on his 'own' site, the French site. Since you are visiting many countries outside France, I may assume you speak more languages than only French.

Remember that WE ALL, buyers and sellers' made Delcampe for what it is today, not you alone Mr Delcampe!

And for the sellers with cheap stamps, coins and postcards, they made your site big!
You only started it.

If there were no sellers and buyers, there would be NO DELCAMPE! Of course I can understand that commission fee will rise but not this way.

How many sellers do you have? And how many buyers? If the sellers move to other sites, the buyers will follow them, good action Mr Delcampe! You can be very proud of yourself. :applause:

It takes many many years to get a good reputation, it only needs 1 stupid action to destroy it :fight2:

Automatische Vertaler Vertalen



Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Vri 24 Aug 2012 11:49:17
Xtf70 [100% (5177x)] 


Xtf70
Woonplaats: United Kingdom
Berichten: 1255
In antwoord aan Shandy2808 [100% (624x)]   :
Ditto to all the above posts !

I also sell some lower priced items.

The fees that Delcampe are wanting/going to introduce are for items that sell...
SELL ... if it does not sell then the fee will not be paid and the so called junk/rubbish items will not be charged the fee and those sellers will not pay the fee anyway, and the items will sit online taking up space.

I came to Delcampe to get away from up-priced listing fees for low priced items for every x amount of days they are online.

But one way that Delcampe could get more finance from everyone who lists regardless if it is junk or not is to charge a one off low listing price on everything.... eg 5 cents when it is first listed.

That way ALL sellers will pay regardless of it selling or not.

Good luck with any decisions that Delcampe and all users of Delcampe make.

Claire




I agree with you that a modest one-off listing fee would be a much better way to both raise the extra revenue needed and probably dissuade junk listers from clogging the system up with stuff that will never sell for years

Like lots of others, many of my sales are of modestly-priced items that find buyers the world over, who are happy to pay the postage (which I keep to an absolute minimum) to get that one elusive stamp they need

Automatische Vertaler Vertalen



Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
 
A. Karamitsos > Public Auction #458
Public Auction #458
    Your most commonly asked questions...     Vri 24 Aug 2012 13:05:20
Froelner [100% (1406x)]  


Froelner
Woonplaats: Denmark
Berichten: 7
In antwoord aan @dimitri   :
Translation of the message posted by S. Delcampe today:

Hello everyone,


Following yesterday’s announcement (which is being sent out by e-mail) concerning the fee changes, we have been reading our forum, a place where we let our members discuss and share their opinion.
A lot of messages were posted, so we will not be able to answer all of your questions individually. Here are some answers to the most commonly asked questions and remarks.

Best regards,

Sébastien Delcampe

---

« There is no e-mail announcing these changes »

Yes there is: the e-mails are currently still being sent out. As always, when we send our newsletters to 700,000 people, this takes between 12 and 24 hours. However, the changes have been announced on the website since yesterday, in all languages.

« There is little time left before the changes go through »

We agree. Unfortunately, the risks of the period we find ourselves in, together with the need to apply these changes for the 1st of September required us to act quickly and we could not do any better. We regret this. However, we remain at the disposal of all the sellers who are in need of help for the management of their low value sales. Our team is prepared for this.

« Delcampe is trying to cover up/hide the fee changes by saying they want to improve the listings »

No, we are not. In our announcement we clearly state our financial need, which is also a real necessity.

« This is not a good way of trying to improve the listings »

We think it is… but we are aware that these changes alone won’t suffice. As can be read in our announcement, other stages will follow. We mentioned some of the ideas at the end of the newsletter, but these are not the only ones. We await your ideas in the poll.

« Delcampe is no longer a website for collectors, it has become like eBay(tm) »

This is a personal judgement and everyone is entitled to their opinion. We always have been, we are and we always will be a website for collectors. We work in an open and transparent way, we know collectibles and we meet our members at fairs. This measure we have taken, unpopular as it may be to some, should not cause people to forget what we have done and do on a daily base to help collectors.
One needs to be clear minded: low value items cost more to the website and its community than they bring in. This is simply reality and it is not at all a value judgement. Today, we can no longer afford to lose money on this level.


« These changes were made to sell more Gold subscriptions»

No, they were not, since Gold members will pay less afterwards. In the end we thus « lose » money by highlighting these subscriptions. However, we do accept the fact that this type of subscription ensures a certain fidelity from members adhering to this program.

« Delcampe has decided it no longer wants « little » sellers »

No, everyone is welcome on our website. No matter what he/she collects or where his/her interests lie.

We simply have to face an economic reality and at the same time meet the need and demands for more qualitative and « sane » listings. There are no « little » or « big » sellers for us. Everyone here is treated equally and with an equal amount of respect. I personally have a lot of friends who sell items here for less than 30-50c. I have called some of them and they understood what the common interest of this measure was. We recommend to sell low value items in batches or series.

A bad day for sellers and buyers of stamps on Delcampe! Most stamps (99%) have a catalogue value under 1 Eur and you can sell these for max 0.20 EUR.

Why not have an insertion-fee and/or relisting-fee(ex 0.05 EUR)? - Most sellers would accept this and you would see all crap disappear in days.

If you dont reconsider your new fees, I will cancel my Goldmembership and stop listing on Delcampe (and I think a lot of other sellers will do the same).

As a seller I will find another marketplace and the buers will too and you get a Delcampe with no sellers and no buers, is that what you want?

Automatische Vertaler Vertalen



Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Vri 24 Aug 2012 14:03:39
Ctcer [100% (2739x)]  


Woonplaats: United Kingdom
Berichten: 48
In antwoord aan @dimitri   :
Translation of the message posted by S. Delcampe today:

Hello everyone,


Following yesterday’s announcement (which is being sent out by e-mail) concerning the fee changes, we have been reading our forum, a place where we let our members discuss and share their opinion.
A lot of messages were posted, so we will not be able to answer all of your questions individually. Here are some answers to the most commonly asked questions and remarks.

Best regards,

Sébastien Delcampe

---

« There is no e-mail announcing these changes »

Yes there is: the e-mails are currently still being sent out. As always, when we send our newsletters to 700,000 people, this takes between 12 and 24 hours. However, the changes have been announced on the website since yesterday, in all languages.

« There is little time left before the changes go through »

We agree. Unfortunately, the risks of the period we find ourselves in, together with the need to apply these changes for the 1st of September required us to act quickly and we could not do any better. We regret this. However, we remain at the disposal of all the sellers who are in need of help for the management of their low value sales. Our team is prepared for this.

« Delcampe is trying to cover up/hide the fee changes by saying they want to improve the listings »

No, we are not. In our announcement we clearly state our financial need, which is also a real necessity.

« This is not a good way of trying to improve the listings »

We think it is… but we are aware that these changes alone won’t suffice. As can be read in our announcement, other stages will follow. We mentioned some of the ideas at the end of the newsletter, but these are not the only ones. We await your ideas in the poll.

« Delcampe is no longer a website for collectors, it has become like eBay(tm) »

This is a personal judgement and everyone is entitled to their opinion. We always have been, we are and we always will be a website for collectors. We work in an open and transparent way, we know collectibles and we meet our members at fairs. This measure we have taken, unpopular as it may be to some, should not cause people to forget what we have done and do on a daily base to help collectors.
One needs to be clear minded: low value items cost more to the website and its community than they bring in. This is simply reality and it is not at all a value judgement. Today, we can no longer afford to lose money on this level.


« These changes were made to sell more Gold subscriptions»

No, they were not, since Gold members will pay less afterwards. In the end we thus « lose » money by highlighting these subscriptions. However, we do accept the fact that this type of subscription ensures a certain fidelity from members adhering to this program.

« Delcampe has decided it no longer wants « little » sellers »

No, everyone is welcome on our website. No matter what he/she collects or where his/her interests lie.

We simply have to face an economic reality and at the same time meet the need and demands for more qualitative and « sane » listings. There are no « little » or « big » sellers for us. Everyone here is treated equally and with an equal amount of respect. I personally have a lot of friends who sell items here for less than 30-50c. I have called some of them and they understood what the common interest of this measure was. We recommend to sell low value items in batches or series.

"Everyone here is treated equally and with an equal amount of respect"

This is currently true but once the changes are implemented it will be a big lie :(

Now the commision on a 50p item and a £100 item is more or less the same on a pro rata basis. Once these changes have been implemented this will not be the case and sellers of low price items will be treated differently.

By all means do this but please don't talk to us though we are stupid.

Automatische Vertaler Vertalen



Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Vri 24 Aug 2012 14:23:04
Ctcer [100% (2739x)]  


Woonplaats: United Kingdom
Berichten: 48
In antwoord aan Ctcer [100% (2739x)]   :
"Everyone here is treated equally and with an equal amount of respect"

This is currently true but once the changes are implemented it will be a big lie :(

Now the commision on a 50p item and a £100 item is more or less the same on a pro rata basis. Once these changes have been implemented this will not be the case and sellers of low price items will be treated differently.

By all means do this but please don't talk to us though we are stupid.
Why can't I edit my messages? My last post had the word 'as' missing.

i.e. Please don't talk to us AS though we are stupid

Hope this makes my previous post clear.

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Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Zat 25 Aug 2012 19:03:53
@webmaster  


@webmaster
Woonplaats: Belgie
Berichten: 5923
In antwoord aan @dimitri   :
Translation of the message posted by S. Delcampe today:

Hello everyone,


Following yesterday’s announcement (which is being sent out by e-mail) concerning the fee changes, we have been reading our forum, a place where we let our members discuss and share their opinion.
A lot of messages were posted, so we will not be able to answer all of your questions individually. Here are some answers to the most commonly asked questions and remarks.

Best regards,

Sébastien Delcampe

---

« There is no e-mail announcing these changes »

Yes there is: the e-mails are currently still being sent out. As always, when we send our newsletters to 700,000 people, this takes between 12 and 24 hours. However, the changes have been announced on the website since yesterday, in all languages.

« There is little time left before the changes go through »

We agree. Unfortunately, the risks of the period we find ourselves in, together with the need to apply these changes for the 1st of September required us to act quickly and we could not do any better. We regret this. However, we remain at the disposal of all the sellers who are in need of help for the management of their low value sales. Our team is prepared for this.

« Delcampe is trying to cover up/hide the fee changes by saying they want to improve the listings »

No, we are not. In our announcement we clearly state our financial need, which is also a real necessity.

« This is not a good way of trying to improve the listings »

We think it is… but we are aware that these changes alone won’t suffice. As can be read in our announcement, other stages will follow. We mentioned some of the ideas at the end of the newsletter, but these are not the only ones. We await your ideas in the poll.

« Delcampe is no longer a website for collectors, it has become like eBay(tm) »

This is a personal judgement and everyone is entitled to their opinion. We always have been, we are and we always will be a website for collectors. We work in an open and transparent way, we know collectibles and we meet our members at fairs. This measure we have taken, unpopular as it may be to some, should not cause people to forget what we have done and do on a daily base to help collectors.
One needs to be clear minded: low value items cost more to the website and its community than they bring in. This is simply reality and it is not at all a value judgement. Today, we can no longer afford to lose money on this level.


« These changes were made to sell more Gold subscriptions»

No, they were not, since Gold members will pay less afterwards. In the end we thus « lose » money by highlighting these subscriptions. However, we do accept the fact that this type of subscription ensures a certain fidelity from members adhering to this program.

« Delcampe has decided it no longer wants « little » sellers »

No, everyone is welcome on our website. No matter what he/she collects or where his/her interests lie.

We simply have to face an economic reality and at the same time meet the need and demands for more qualitative and « sane » listings. There are no « little » or « big » sellers for us. Everyone here is treated equally and with an equal amount of respect. I personally have a lot of friends who sell items here for less than 30-50c. I have called some of them and they understood what the common interest of this measure was. We recommend to sell low value items in batches or series.

For information: Link (http)

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Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Zat 25 Aug 2012 19:12:07
@webmaster  


@webmaster
Woonplaats: Belgie
Berichten: 5923
In antwoord aan Scview [100% (77194x)][PRO]   :
Hi Seb & Crew,

This is a move that..painful as it is for some..needed to be made.

The Biggest complaint about Delcampe on Auctionbytes and other online forums is the sheer amount of low end "stuff" that over whelms the so called "better" stuff.

In the long run this will be a good improvement for the overall Quality of the site.

It should also help in site response times and such I would think.

I especially like that You are upfront about the need for more cash to better service the site.

Yes I will have to remove a few 100 items off of my listings on Delcampe because of this change...and then I will replace them with better ones.

I can put my cheaper stuff on sites like Webstore, Boocoo , Bidstart & Ecrater were quality is not an issue or concern.

In the long run I think this will help single out Delcampe in a positive manner from other online selling platforms for buyers.

For sellers who sell on the low end as well as the high.., this move will require some adjustments on our part. I can still service my beginning collectors on other selling points.

Stefano - owner - SCVIEW
Dear Stefano,


Thanks for your opinion.

Indeed, we need to be able to provide a best service on a better hardwarde. Sometimes it takes months to provide a user a well needed feature, and I perfectly agree it is not normal (by experience you know that).

This is about to change.


Regards,

Seb Delcampe

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Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Zat 25 Aug 2012 19:14:51
@webmaster  


@webmaster
Woonplaats: Belgie
Berichten: 5923
In antwoord aan 4margins [100% (6366x)] :
"We recommend to sell low value items in batches or series. "

This means that for any collector trying to complete sets or get inexpensive odd values, then they are going to have to buy large mixed "dog's dinner" lots in order to get the couple of values they need. This is completely against what Delcampe has stood for as regards collectors.

Sorry, but I will not be bidding on batched lots in order to get one or two cheap items. This is a stupid idea and does not serve the interests of collectors.
:fight2:
Dear,

I perfectly understand you.

I am a philatelist. Don't you think you can buy a lot of 20 stamps just to get 1 of them ? This way you have 19 stamps left, and I think you can sell it for the price you bough the first one.

I think this makes sense. What is your opinion ?

Regards,

Seb Delcampe

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Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Zat 25 Aug 2012 19:17:45
@webmaster  


@webmaster
Woonplaats: Belgie
Berichten: 5923
In antwoord aan Old_postcards [100% (1910x)][PRO]   :
Has anyone defined what a 'low value' item is?

As I am in the UK, I am basing it in GBP... would items being sold at £1 fall into the category of what Delcampe want to get rid of?

A reply from Delcampe management on this one, would be greatly appreciated.
Hello,


Anyone should decide by himself. We limit with the 0.08 GBP. So any item under this price should not be put on the site.

But, each seller should think depending his own criteria. For a .50£ item, before he got 0.47£, now 0.39£.

Of course this is less. But he is still able to sell them, without listing fee, and it is still a good value.


Seb

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Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Zat 25 Aug 2012 19:18:38
@webmaster  


@webmaster
Woonplaats: Belgie
Berichten: 5923
In antwoord aan Jrsygrl33 [100% (100x)] :
No..this is a great Idea that should have been made long ago.

If sellers had used the "quantity" feature on long end priced items instead of listing 100s of the same items...this step would not have been needed.

As a Buyer...this works for me.
Hello,

Thanks for your support.

Seb

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Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Zat 25 Aug 2012 19:19:50
@webmaster  


@webmaster
Woonplaats: Belgie
Berichten: 5923
I agree. This will be overall good for the site.

I sell long & high end stuff...I can easily move my lower end items to other venues and sell my best stuff here on Delcampe.

I also sell on Bidstart ...and...well..there is a lot of what I think is low end "mush" on that site.

The next issue is getting rid of very old overpriced stuff on Delcampe. After 6 Years..does an item really need to still be listed at it's original price?

Can we have some feature that reduces prices for us at set times for a listing?

That way, Dealers like me who are new to all the worldwide markets..and who are trying to do their best to sell items at a fair price...will sell the items that we have overpriced in ignorance over time.

There is no way I will ever know how to sell say, Belgium postcards at all the right prices.

I know that when I sell something too cheap...no one will ever tell me that I did so.

But with an automatic reduction feature..my "overpriced" stuff will sell at some point at the correct price.

I was talked into selling here by SCVIEW. I am glad I was. It is by far the best site to sell postcards on on the Internet.

But I also think sites should always being looking to improve the quality of ther items sold, improve their site , & improve their customer service.

This fee helps in two of those aspects.

On the customer service side...well... two weeks warning is a tab short. It turns this into a crisis for sellers instead of a process.

Couldn't you give more warning to sellers affected by this change?

Hello,

Thanks for your support.

Seb

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Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Zat 25 Aug 2012 19:21:12
@webmaster  


@webmaster
Woonplaats: Belgie
Berichten: 5923
In antwoord aan Marengo1800 [100% (9116x)] :
I do understand you need more money, but I ask: is this the best way to get it?
About myself, I'd say NO.
I did over 8000 transaction in 4 years on Delcampe, but over 90% of them were under 3 EUR for value of single item; new rule will pull these items out of Delcampe.
As I mainly collect used stamps, I look for single items who are worth a few cents; if you put a minimum fee on such items that is higher than their value, I won't find them anymore on Delcampe, and I will have to buy them elsewhere (as shop price will become anyway better than online).
If I need a specific stamp, I won't buy a lot of 30 or 50.
Same for my sales: I have over 5000 auctions, but if the new rule will not change, before 31/8 I will close over 4000, and I will not group items, but the risk for a small and non-professional seller as I am is getting rid soon...
Thank you.
Hello,

Please see here: Link (http)

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Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Zat 25 Aug 2012 19:23:33
@webmaster  


@webmaster
Woonplaats: Belgie
Berichten: 5923
In antwoord aan Alan65 [100% (6089x)][PRO]   :
The Delcampe Team needs to decide what the main issue is (they probably already know): server space 'waste' with unappealing listings or more money. Then come up with a solution for that problem. The message has been drifting from clogged servers with unappealing items to we need more money -- and I know they could be linked -- but Dmitri has just posted that a new message will be coming out soon, 'softening' the blow so let's see what comes next.

(I've already removed my < $0.50 items but it was only 50-60 listings; if everybody has done that, Delcampe lost a lot of listings. I don't expect that many have removed 1,000's of listings yet--it's a lot of work!)
Hello Alan,


" I don't expect that many have removed 1,000's of listings yet--it's a lot of work!

Our team can help for that as stated in the last newsletter.


Seb

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Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Zat 25 Aug 2012 19:24:46
@webmaster  


@webmaster
Woonplaats: Belgie
Berichten: 5923
In antwoord aan Postcardsextra [100% (501x)]   :
I agree with the changes so far, providing Delcampe doesn't go the way of the other auction site.

Delcampe is a business and it exists to make money for its owner(s). There's nothing wrong with that. I can't see any way Delcampe can make a profit out of items that cost a few pence, even if loads of them sell.

Punters on here are complaining about charges that are small in comparison to the big site. Over there, to have a shop with unlimited 'free' listings costs UK sellers £350 per month plus 10% commission. Then they have the cheek to charge excessive fees for PayPal payments and can't even give sellers decent images to showcase their products.

For those who still wish to sell low value items, bung them on ecrater or ebid then cross-sell them with a message on your Delcampe invoice.

I empathise, however, with those sellers who are unhappy with the short notice given to adjust to the new fees. That could have been done better.
Hello,

Thanks for your support & opinion.

Seb

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Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Zat 25 Aug 2012 19:26:41
@webmaster  


@webmaster
Woonplaats: Belgie
Berichten: 5923
OK. My initial reaction was blood boiling, eye popping fury. Both due to the nature of the changes and also the way in which it has been communicated.

As is the norm with Delcampe, and by God I wish they would have learned by now, their communciation skills are appalling. I received the email announcing the changes at 7pm today (Thursday). I immediately came to the forums to find that the announcement was originally made on Tuesday, if not earlier, and by the time the email arrived, it was inaccurate, due to the later "softening" announcement.

Having had an hour to read the announcements, consider them against my business plan and read the responses from other sellers and buyers, I am quickly thinking it will be not a major problem for me, but I can understand why it will be for others.

I have been gradually trying to increase my price point anyway to a minimum of £1 by selling through all my low value items and only listing new items at £1 plus.
Hello,


All sellers will have 4 months to adapt their selling strategy. You already chose your way to adapt, this is a good reaction.

Thanks for your opinion.


Seb

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Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Zat 25 Aug 2012 19:28:03
Somersethedge [100% (9000x)]   Dit lid is voor het ogenblik afwezig of heeft moeilijkheden met de toegang tot Internet. Het is dus mogelijk dat hij u niet snel kan antwoorden.


Somersethedge
Woonplaats: United Kingdom
Berichten: 322
In antwoord aan @webmaster   :
Hello,


All sellers will have 4 months to adapt their selling strategy. You already chose your way to adapt, this is a good reaction.

Thanks for your opinion.


Seb
well what do you know... it is now the 25th and STILL no email in my box about the fee hike

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Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Zat 25 Aug 2012 19:30:02
@webmaster  


@webmaster
Woonplaats: Belgie
Berichten: 5923
In antwoord aan Marika3 [100% (2531x)] (Rekening afgesloten) :
Hello Sebastien,

Firstly, your newsletter with announcement arrived to my inbox several minutes ago.
I never knew that emails take 4 days to get from Europe to New Zealand.

Secondly, in my opinion, you shouldn't make such serious changes, which affect hundreds and thousands of sellers, with such a short notice.
If you start to charge $0.18 + 5% on 1st September, many people will not have time to remove cheap lots or increase the price. Thus, they will pay in fees more than lots sell for.
Every item on Delcampe priced $0.20 or less will make loss for seller. Are you prepared for flood of comlaints when users will realise that they sell for loss?
Many of them probably never even open newsletters.

I do sell many cheap items.
I mean it - I SELL them. They are not rubbish, just a lower end of collectors market.
I came to Delcampe because there is no fixed fee on this site, and %% of total sold looked really attractive and allowed to offer buyers full range of items, including cheap ones.

One of my last sales to a buyer from Germany was for 47 items, with total price $53.50 (most of them under $1 and a few higher). Delcampe fee is $2.68.
With your new system fee will be ($0.18 * 47) + 5% = $11.14.
It's more than four times higher than before!

Will I sell these items with such fees? No. It's cheaper to sell them elsewhere.
If I increase prices to absorb your fees, items will not sell (being overpriced in buyer's view).

Frankly, cheap items is the major attraction to buyers on any site. They buy expensive lots too, but attraction is ability to enjoy something for almost nothing. This is people phsychology.
If you wipe out cheap items, you will lose buyers.

If you want to get rid of rubbish, then ask members for help. Volunteers will browse categories and report to your staff any seller who lists multiplies of the same cheap common stamp in "good used" condition. Then you can warn, or, better, financially punish offenders.
Introduce "Delcampe fines" - this will help you financially, and clean the site.

If you need more income, it's better to increase your fees to 7% or even 10% of sale price, with no fixed fee. This is much more fair system, which still allows to sell cheap items.

I'm shocked by your decision...
Dear,


Emailing took so long to be sent because:
- Translation delay
- Sending to 700,000 is not the same as to a dozen (try if you want!)

Announcing on the site allows every member to have access to the new at the same time.


In your items on sale now, your average price is 3.12 (it is not confidential, it is public in your store). Before the new changes, over this amount, you had 2.95 left, now 2.77. Of course, it is less... but it is not a big loss...

May I remind you that there is no listing fee at all...


Best regards,

Sebastien Delcampe

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Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 
    Your most commonly asked questions...     Zat 25 Aug 2012 19:31:23
@webmaster  


@webmaster
Woonplaats: Belgie
Berichten: 5923
In antwoord aan Atreidesqh [100% (8946x)] Dit lid is voor het ogenblik afwezig of heeft moeilijkheden met de toegang tot Internet. Het is dus mogelijk dat hij u niet snel kan antwoorden. :
I was about to write my opinion but Marengo1800 ha already expressed the same concerns in a better way.
I also have to cancel a lot (80%-90%) of legitimate auctions just because their RIGHT value is under 3 EUR, and surely I won't subscribe Club+ as I planned to do next September.
Delcampe seems to forget that stamp collecting is a mainly a matter of low-valued items, with a few exceptions.
It seems they also forgot we already have to pay also Moneybookers and PayPal fees.
I suspect that this move will be a boomerang for Delcampe...
Dear,


In your items on sale now, your average price is 3.23 EUR (it is not confidential, it is public in your store). Before the new changes, over this amount, you had 3.05 left, now 2.90. Of course, it is less... but it is not a big loss...

May I remind you that there is no listing fee at all...


Best regards,

Sebastien Delcampe

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Dit bericht is meer dan 6 maanden oud. Het is dus onmogelijk om hier nog op te antwoorden. 

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