Hello, I too am new to Delcampe and wonder if anyone can offer a solution to this problem. After not receiving a postcard that I had won I asked the seller what had happened and he said he would investigate. The next thing was an Email from Delcampe "The reason for this is that the beneficiary has not registered within 14 days after the execution of the payment". What does this mean? I have not heard anything more from the seller.
Hello, I too am new to Delcampe and wonder if anyone can offer a solution to this problem. After not receiving a postcard that I had won I asked the seller what had happened and he said he would investigate. The next thing was an Email from Delcampe "The reason for this is that the beneficiary has not registered within 14 days after the execution of the payment". What does this mean? I have not heard anything more from the seller.
Did you pay by Paypal or Moneybookers to his email address, whilst it wasn't one of the payment options he offered? Or did you spell his email address wrong. (I had this once when a buyer forgot sent money to nfo@mysite.com instead onf info@mysite.com)
When you pay to someone who isn't a member of PP or MB,or to an email address he didn't register, he needs to register with them in order to complete transaction and to be able to receive the payment.
If it isn't the above, I have absolutely no clue what Delcampe means.
Did you pay by Paypal or Moneybookers to his email address, whilst it wasn't one of the payment options he offered? Or did you spell his email address wrong. (I had this once when a buyer forgot sent money to nfo@mysite.com instead onf info@mysite.com)
When you pay to someone who isn't a member of PP or MB,or to an email address he didn't register, he needs to register with them in order to complete transaction and to be able to receive the payment.
If it isn't the above, I have absolutely no clue what Delcampe means.