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  Forum: Delcampe tools - Lister V3 not uploading sales
 
    Lister V3 not uploading sales     Mon, 27 Jun 2011 19:42:52
Jerwoodphilatelics [100% (26309x)][PRO]  


Jerwoodphilatelics
Location: United Kingdom
Messages: 45
I have used the Lister to upload around 50 sales this afternoon, but having submitted them, none of them have appeared on the site.

When I check in my Control Panel, I get the message "Lister v3 : All your sales have been uploaded on the website."

Is there a known problem with the Lister / site or is it just me?

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    Lister V3 not uploading sales     Mon, 27 Jun 2011 21:23:47
Moonstone [100% (8005x)]  


Moonstone
Location: United Kingdom
Messages: 278
I have used the Lister to upload around 50 sales this afternoon, but having submitted them, none of them have appeared on the site.

When I check in my Control Panel, I get the message "Lister v3 : All your sales have been uploaded on the website."

Is there a known problem with the Lister / site or is it just me?
I was trying to put some lots up this afternoon as well, (not via Lister), but was having great difficulty getting uploads of pictures and acceptances, and gave up eventually - there may be a D* problem

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    Lister V3 not uploading sales     Mon, 27 Jun 2011 21:28:00
Jerwoodphilatelics [100% (26309x)][PRO]  


Jerwoodphilatelics
Location: United Kingdom
Messages: 45
In response to Moonstone [100% (8005x)]   :
I was trying to put some lots up this afternoon as well, (not via Lister), but was having great difficulty getting uploads of pictures and acceptances, and gave up eventually - there may be a D* problem
Thanks - Me too, that's why I switched to Lister.

I'll leave it 24 hours and if they don't appear I'll try again.

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Peter Rapp AG > 34th Rapp Auction for Stamps and Coins: Catalogue No. 1: Coins and Medals – Switzerland, Europe and Whole World
34th Rapp Auction for Stamps and Coins: Catalogue...
    Lister V3 not uploading sales     Mon, 27 Jun 2011 22:51:55
Hoatzinstamps [100% (43209x)][PRO]  


Hoatzinstamps
Location: United Kingdom
Messages: 366
I have used the Lister to upload around 50 sales this afternoon, but having submitted them, none of them have appeared on the site.

When I check in my Control Panel, I get the message "Lister v3 : All your sales have been uploaded on the website."

Is there a known problem with the Lister / site or is it just me?
I tried this evening. One sale got through, the others haven't.

The one that did get through has a problem in the title ... see #136070824. The lesson from this is don't use fractions in the title descriptions! This problem occurred before and I'm still trying to fix listings affected!

Alan Catherall
[Hoatzinstamps]

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    Lister V3 not uploading sales     Mon, 27 Jun 2011 22:58:41
Jerwoodphilatelics [100% (26309x)][PRO]  


Jerwoodphilatelics
Location: United Kingdom
Messages: 45
I tried this evening. One sale got through, the others haven't.

The one that did get through has a problem in the title ... see #136070824. The lesson from this is don't use fractions in the title descriptions! This problem occurred before and I'm still trying to fix listings affected!

Alan Catherall
[Hoatzinstamps]
Thanks for the reply, Alan. Reassured to hear that it's not just me.

Not that it solves our problem of course!

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Are you familiar with all of the Delcampe services ?
    Lister V3 not uploading sales     Tue, 28 Jun 2011 04:09:35
Noernberg [100% (94x)] 


Noernberg
Location: United States
Messages: 35
Thanks for the reply, Alan. Reassured to hear that it's not just me.

Not that it solves our problem of course!

I'm seeing the same thing. :pc_user3:

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    Lister V3 not uploading sales     Tue, 28 Jun 2011 14:26:26
Noernberg [100% (94x)] 


Noernberg
Location: United States
Messages: 35
In response to Noernberg [100% (94x)]  :
I'm seeing the same thing. :pc_user3:
OK, over night, my listings showed up. Looks like there was either some communication problem or queue that has been resolved, and the floodgates opened up. Those that I listed multiple times trying to get it to go showed up multiple times in my store (that's a bad problem, DC... should not allow multiple listings with the same personal ID reference, or some other thing like that. Helps prevent unintentional redundant sales that way.) Anyways, if you had the same experience, be sure to go through and scrub your listings.

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Are you familiar with all of the Delcampe services ?
    Lister V3 not uploading sales     Tue, 28 Jun 2011 14:30:27
Hoatzinstamps [100% (43209x)][PRO]  


Hoatzinstamps
Location: United Kingdom
Messages: 366
In response to Noernberg [100% (94x)]  :
OK, over night, my listings showed up. Looks like there was either some communication problem or queue that has been resolved, and the floodgates opened up. Those that I listed multiple times trying to get it to go showed up multiple times in my store (that's a bad problem, DC... should not allow multiple listings with the same personal ID reference, or some other thing like that. Helps prevent unintentional redundant sales that way.) Anyways, if you had the same experience, be sure to go through and scrub your listings.
Mine haven't all showed up yet ... they are appearing one at time ... very slowly throughout the morning. And all with the title problem I mentioned earlier ... what a PITA.

Alan Catherall
[Hoatzinstamps]

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    Lister V3 not uploading sales     Tue, 28 Jun 2011 14:40:53
Noernberg [100% (94x)] 


Noernberg
Location: United States
Messages: 35
Mine haven't all showed up yet ... they are appearing one at time ... very slowly throughout the morning. And all with the title problem I mentioned earlier ... what a PITA.

Alan Catherall
[Hoatzinstamps]
I concur... I'm glad it's being resolved, but I wish tech support would make an announcement that they recognize the issue and are working to resolve it. A little confidence would go a long way, otherwise we just stew here. Everyone shouldn't have to individually contact tech support and have individual conversations when clearly this is impacting many many people. They should use the forum for that. (JMHO)

btw... I just listed 13 more Canadian stamps with the lister, and they all showed up within ~1 minute. Hopefully it's working now and was just a fluke, but perhaps they are "cleaning" up those that got stuck one at a time, hence the delay in your listings.

Good luck!

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Are you familiar with all of the Delcampe services ?
    Lister V3 not uploading sales     Tue, 28 Jun 2011 15:20:59
Hoatzinstamps [100% (43209x)][PRO]  


Hoatzinstamps
Location: United Kingdom
Messages: 366
In response to Noernberg [100% (94x)]  :
I concur... I'm glad it's being resolved, but I wish tech support would make an announcement that they recognize the issue and are working to resolve it. A little confidence would go a long way, otherwise we just stew here. Everyone shouldn't have to individually contact tech support and have individual conversations when clearly this is impacting many many people. They should use the forum for that. (JMHO)

btw... I just listed 13 more Canadian stamps with the lister, and they all showed up within ~1 minute. Hopefully it's working now and was just a fluke, but perhaps they are "cleaning" up those that got stuck one at a time, hence the delay in your listings.

Good luck!
I think you make a very valid point that there should be somewhere on the site where known / current problems are announced. This would save a lot of time and hassle of reporting the problems. It would make Delcampe look more professional and save them a lot of unnecessary support reports!

All my listings have at last turned up and the problem with the title decription thankfully appears to have been fixed again ... only a couple of listings to fix this time.

Alan Catherall
[Hoatzinstamps]

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    Lister V3 not uploading sales     Tue, 28 Jun 2011 22:58:45
Jerwoodphilatelics [100% (26309x)][PRO]  


Jerwoodphilatelics
Location: United Kingdom
Messages: 45
I think you make a very valid point that there should be somewhere on the site where known / current problems are announced. This would save a lot of time and hassle of reporting the problems. It would make Delcampe look more professional and save them a lot of unnecessary support reports!

All my listings have at last turned up and the problem with the title decription thankfully appears to have been fixed again ... only a couple of listings to fix this time.

Alan Catherall
[Hoatzinstamps]
My listings have only partially appeared. I uploaded 54, but only 40 have arrived and those are in a completely random order. I assign numerical reference numbers to each of my items and they are all over the place.

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    Lister V3 not uploading sales     Tue, 28 Jun 2011 23:31:19
Somersethedge [100% (9000x)]   This member is currently absent or has difficulties accessing the internet. It is possible therefore that he or she may not be able to reply quickly.


Somersethedge
Location: United Kingdom
Messages: 319
My listings have only partially appeared. I uploaded 54, but only 40 have arrived and those are in a completely random order. I assign numerical reference numbers to each of my items and they are all over the place.
Slightly late in on this one but......

About a month to 6 weeks ago I was having the same problem..... at one time it took just over 48 hours for all 100 listings to appear on the site and the first one's took well over 12 hours.... as you say it seemed there was a backlog with a BIG lister uploading their listings and it slowed the system down to a crawl (according to Delcampe)

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