We are forced to use the 'neutral' feedback to claim back commission. This causes confusion in some buyers minds because they perceive 'neutral' as a negative feedback ... and indeed some sellers remarks indicate that this is indeed their use of 'neutral'.
Personally, I use 'neutral' as it is intended when I have made a mistake or the item has been lost ... and I wish to recover the commission.
Nevertheless there is nothing to advise buyers that this is the intention of 'neutral'. I strongly recommend that Delcampe seeks a new process for seller's to recover commission - ideally something that doesn't impact the buyer in any negative (perceived or otherwise) way.
Further, if a seller is unhappy with a buyer then they should be using the 0% feedback not 'neutral'.
If others agree please strengthen this thread with your support / comments.
We are forced to use the 'neutral' feedback to claim back commission. This causes confusion in some buyers minds because they perceive 'neutral' as a negative feedback ... and indeed some sellers remarks indicate that this is indeed their use of 'neutral'.
Personally, I use 'neutral' as it is intended when I have made a mistake or the item has been lost ... and I wish to recover the commission.
Nevertheless there is nothing to advise buyers that this is the intention of 'neutral'. I strongly recommend that Delcampe seeks a new process for seller's to recover commission - ideally something that doesn't impact the buyer in any negative (perceived or otherwise) way.
Further, if a seller is unhappy with a buyer then they should be using the 0% feedback not 'neutral'.
If others agree please strengthen this thread with your support / comments.
Alan Catherall
[Hoatzinstamps]
A non payer simply gets 0 from me - occasionally I may give a neutral to a very slow payer or a previous customer who for some reason has "slipped up"
Personally, if I've made a mistake and have lost/mislaid an item, I absorb the fees (it's only happened twice to me so far). I don't agree with giving the buyer a non 100% feedback, when it's completely out of his hands.
Likewise, as a buyer, if the seller has sent something and I don't receive it, but the seller refunds me promptly, I wouldn't dream of giving anything but 100% fb, unless of course he/she changes my fb to neutral in order to claim fees back.
A non payer simply gets 0 from me - occasionally I may give a neutral to a very slow payer or a previous customer who for some reason has "slipped up"
Personally, if I've made a mistake and have lost/mislaid an item, I absorb the fees (it's only happened twice to me so far). I don't agree with giving the buyer a non 100% feedback, when it's completely out of his hands.
Likewise, as a buyer, if the seller has sent something and I don't receive it, but the seller refunds me promptly, I wouldn't dream of giving anything but 100% fb, unless of course he/she changes my fb to neutral in order to claim fees back.
It only adds to the confusion when constant reference is made to 'negative' feedback when a quick glance at the levels available show there is no such thing: the lowest is 0 which is still mathematically positive
Should we have a negative feedback? If so, what level should it be?
Personally I wouldn't like to see a negative of any description, but we should condition ourselves to stop referring to negative feedback as if it really existed
A non payer simply gets 0 from me - occasionally I may give a neutral to a very slow payer or a previous customer who for some reason has "slipped up"
Personally, if I've made a mistake and have lost/mislaid an item, I absorb the fees (it's only happened twice to me so far). I don't agree with giving the buyer a non 100% feedback, when it's completely out of his hands.
Likewise, as a buyer, if the seller has sent something and I don't receive it, but the seller refunds me promptly, I wouldn't dream of giving anything but 100% fb, unless of course he/she changes my fb to neutral in order to claim fees back.
Whilst I agree with your comments my issue is with the Delcampe refund of commission process. In my view it should not require any form of feedback that goes to the buyer and/or is shown on the buyer's feedback page if it is for a refund due to anything other than non-payment. This was always my understanding of the purpose of the 'neutral' feedback option ... although for some reason many sellers also use this for non-payment rather than the 0% feedback.
There are a number of possibilities for wanting to request a commission refund other than non-payment. These might include a cancellation request from the buyer (purchased the wrong item) or incorrect listing description (mistake on my part and spotted prior to shipment). Depending on the value of your item you might of course not want to bother but if it is for Ŗ10 or more then I think you might.
As I always give feedback on payment by the buyer if there is a problem with an item on receipt by the buyer or the shipment not turning up then there is no way to reclaim commission ... and I accept this restriction.
The main object of this post is to seek support for a change to the Delcampe commission refund process that allows certain refunds to be processed without having to resort to providing feedback that appears on the buyer's feedback page. The latter invariably causes some friction with the buyer because they don't nor should they be expected to know the intricacies of Delcampe's commission reclaim process.
A non payer simply gets 0 from me - occasionally I may give a neutral to a very slow payer or a previous customer who for some reason has "slipped up"
Personally, if I've made a mistake and have lost/mislaid an item, I absorb the fees (it's only happened twice to me so far). I don't agree with giving the buyer a non 100% feedback, when it's completely out of his hands.
Likewise, as a buyer, if the seller has sent something and I don't receive it, but the seller refunds me promptly, I wouldn't dream of giving anything but 100% fb, unless of course he/she changes my fb to neutral in order to claim fees back.
If a buyer does not pay within your specified time limits, can you simply relist the sale? Having told them, that this is what you are going todo) I would rather do this than hang on forever. Can the 'non buyer' then leave negative feedback, even if you did not leave any feedback yourself?
I cannot find much about this on the website, can someone please outline to me the proceedure for doing this.
Regards
kennackdan
Whilst I agree with your comments my issue is with the Delcampe refund of commission process. In my view it should not require any form of feedback that goes to the buyer and/or is shown on the buyer's feedback page if it is for a refund due to anything other than non-payment. This was always my understanding of the purpose of the 'neutral' feedback option ... although for some reason many sellers also use this for non-payment rather than the 0% feedback.
There are a number of possibilities for wanting to request a commission refund other than non-payment. These might include a cancellation request from the buyer (purchased the wrong item) or incorrect listing description (mistake on my part and spotted prior to shipment). Depending on the value of your item you might of course not want to bother but if it is for Ŗ10 or more then I think you might.
As I always give feedback on payment by the buyer if there is a problem with an item on receipt by the buyer or the shipment not turning up then there is no way to reclaim commission ... and I accept this restriction.
The main object of this post is to seek support for a change to the Delcampe commission refund process that allows certain refunds to be processed without having to resort to providing feedback that appears on the buyer's feedback page. The latter invariably causes some friction with the buyer because they don't nor should they be expected to know the intricacies of Delcampe's commission reclaim process.
Alan Catherall
[Hoatzinstamps]
Actually I have to agree with your first comment, having thought about it after I posted the reply (as usual); Neutral feedback is not counted in the rating calculation whereas 0 feedback is, thereby affecting the overall average rating
If a buyer does not pay within your specified time limits, can you simply relist the sale? Having told them, that this is what you are going todo) I would rather do this than hang on forever. Can the 'non buyer' then leave negative feedback, even if you did not leave any feedback yourself?
I cannot find much about this on the website, can someone please outline to me the proceedure for doing this.
Regards
kennackdan
Once an item is sold it cannot be relisted (or restarted) even if the sale falls through; you have to use the 'sell a similar item' option
If a buyer does not pay within your specified time limits, can you simply relist the sale? Having told them, that this is what you are going todo) I would rather do this than hang on forever. Can the 'non buyer' then leave negative feedback, even if you did not leave any feedback yourself?
I cannot find much about this on the website, can someone please outline to me the proceedure for doing this.
Regards
kennackdan
The non-buyer can leave feedback even if he/she doesn't cough up. Quite often Delcampe will remove it though if you go through the "Dispute" feature. (have a look at the few non 100% fb I've received - the withdrawn ones were from non payers.
In case of non payment I will always leave feedback and claim my fees back. My t&c's say 7 days, but I do tend to wait at least a fortnight and I am flexible if there is communication on the buyer's part (i.e. I'm away on holiday when the auction ends or I have to put funds in my PP account and this takes a few days).
As Xtf has already said, you cannot relist/restart a "sold" item - you have to start from scratch with a new listing.
We are forced to use the 'neutral' feedback to claim back commission. This causes confusion in some buyers minds because they perceive 'neutral' as a negative feedback ... and indeed some sellers remarks indicate that this is indeed their use of 'neutral'.
Personally, I use 'neutral' as it is intended when I have made a mistake or the item has been lost ... and I wish to recover the commission.
Nevertheless there is nothing to advise buyers that this is the intention of 'neutral'. I strongly recommend that Delcampe seeks a new process for seller's to recover commission - ideally something that doesn't impact the buyer in any negative (perceived or otherwise) way.
Further, if a seller is unhappy with a buyer then they should be using the 0% feedback not 'neutral'.
If others agree please strengthen this thread with your support / comments.
Alan Catherall
[Hoatzinstamps]
Today only I have bad taste in my mouth due to delcampe polisy for recovering my seller fee.
A buyer bought an item on 3rd august 2012, I sent him appx 8 Invoices to no avail.
Today I gave him a 0% rating and in return the buyer too gave me a 0% rating.
How far is it justified ?
Delcampe staff and Mr S Delcampe himself must think of a new measure, so that niether the seller nor buyers may suffer this fate.
Most of the times you will lose the business of such buyers
I trust more sellers after reading this will support this common and very important cause.
Today only I have bad taste in my mouth due to delcampe polisy for recovering my seller fee.
A buyer bought an item on 3rd august 2012, I sent him appx 8 Invoices to no avail.
Today I gave him a 0% rating and in return the buyer too gave me a 0% rating.
How far is it justified ?
Delcampe staff and Mr S Delcampe himself must think of a new measure, so that niether the seller nor buyers may suffer this fate.
Most of the times you will lose the business of such buyers
I trust more sellers after reading this will support this common and very important cause.
Regards
Arun Agarwal / ganges1948
Use the Dispute Resolution Center and also report the feedback you received; a couple of times I have had feedback removed when it was not justified but rather 'retaliatory' in nature.
Today only I have bad taste in my mouth due to delcampe polisy for recovering my seller fee.
A buyer bought an item on 3rd august 2012, I sent him appx 8 Invoices to no avail.
Today I gave him a 0% rating and in return the buyer too gave me a 0% rating.
How far is it justified ?
Delcampe staff and Mr S Delcampe himself must think of a new measure, so that niether the seller nor buyers may suffer this fate.
Most of the times you will lose the business of such buyers
I trust more sellers after reading this will support this common and very important cause.
Regards
Arun Agarwal / ganges1948
As Alan says, use the dispute resolution and if your "buyer" doesn't respond contact Delcampe and ask them to remove the feedback.
To be honest, when I have a non-payer, they get 0% and get added to my blacklist. If they do it once, they are more than likely to do it again. I wouldn't worry too much about "losing future sales from this buyer".
As Alan says, use the dispute resolution and if your "buyer" doesn't respond contact Delcampe and ask them to remove the feedback.
To be honest, when I have a non-payer, they get 0% and get added to my blacklist. If they do it once, they are more than likely to do it again. I wouldn't worry too much about "losing future sales from this buyer".
Hello,
27 January buyer won some items from me, I send to him invoice, but he not answer, from some days I send next, not answer, I write in dispute resolution , not answer.
12 February I put neutral feedback and on next day I received payment from my buyer.14 February I send to him Registered letter with items won, but what can I doing with neutral feedback. write new feedback or leave everything as is
Please, answer.
Hello,
27 January buyer won some items from me, I send to him invoice, but he not answer, from some days I send next, not answer, I write in dispute resolution , not answer.
12 February I put neutral feedback and on next day I received payment from my buyer.14 February I send to him Registered letter with items won, but what can I doing with neutral feedback. write new feedback or leave everything as is
Please, answer.
You can change the feedback, but it's up to you if you want to change it or not.
You could leave it until your buyer has left you feedback and/or has acknowledged receipt of the item(s).
Forum: Ratings and feedback - Neutral or 0%
