Received broken stamps,Seller refuse to return,and Delcampe did't punish the seller;

Paid seller, nothing received,and delcampe told me that I have to contact seller myself;

Received Forgery items, seller said never refund me even delcampe close his account, but delcampe never punish him till today , even I submitted a report to Mr.Sebastien Delcampe face by face at WuXi 2011,Aisan Philatelic Exhibition, and the forgery stamps seller still sell forgery on delcampe now;

Delcampe staff even refuse to receive all my emails sent from my delcampe resgistered email address;

I repoted many many forgery items by " help and support page",and never replied!Just because the forgery items were sold by European sellers, and were reported by a Chinese ?


And Today,
Seller cancelled our deals without my agreement,without any notice,and left me about X1000 unfair 0% feedbacks, which changed my feedback from 100% to 92% at once! Delcampe staff replied me that I have to report at "Mediation resolution",and in this way, I have to open about x1000 case one by one by hand , and can't remove all 0% feedbacks!
But delcamep removed all 0% feedbacks I replied to seller directly by Mr.dimitri !

Why european seller have so many Privilege?
It's always too unfair for Chinese buyer on Delcampe !
Delcampe should learn equitable from Ebay!

Too bored to face these unfair treatment to Chinese at delcampe again and again!

I send a copy to Mr.Sebastien Delcampe's email, from which he have asked help from me for internet speed problem at 2011 Asian Philatlic Exhibition. Hope Mr.Sebastien Delcampe's can see this !

It`s amazing! They don`t do their work, they want money from comissions and do nothing. It is a paradise for shady dealers

Hi.....I am not in Europe or China but have always received prompt responses from Dmitri or the team. I understand that the Delcampe team give priority to Club members irrespective of nationality or location and that the priority benefits are available to all nationalities (not just Europerans).

Why not pay your buyers by Paypal? Then, if not delivered, faulty or broken you can simply reclaim your money provided that your claim is honestly made, No need then for Delcampe intervention!

Your other comment is about retaliatory bad feedback.....this is an problem for all sellers wherever they reside and has already been brought to the attention of Delcampe without result so far.

The forgery issue is dealt with on another thread where a moderator says that Delcampe is trying to clear these out but there are so many that it takes time. Nothing to do with nationality. If you are reasonably expert in forgeries, why not offer your services as a moderator specifically to help rid Delcampe of this problem. Regretfully, my own expertise in this area is very limited.....

Enjoy your weekend

Received broken stamps,Seller refuse to return,and Delcampe did't punish the seller;

Paid seller, nothing received,and delcampe told me that I have to contact seller myself;

Received Forgery items, seller said never refund me even delcampe close his account, but delcampe never punish him till today , even I submitted a report to Mr.Sebastien Delcampe face by face at WuXi 2011,Aisan Philatelic Exhibition, and the forgery stamps seller still sell forgery on delcampe now;

Delcampe staff even refuse to receive all my emails sent from my delcampe resgistered email address;

I repoted many many forgery items by " help and support page",and never replied!Just because the forgery items were sold by European sellers, and were reported by a Chinese ?


And Today,
Seller cancelled our deals without my agreement,without any notice,and left me about X1000 unfair 0% feedbacks, which changed my feedback from 100% to 92% at once! Delcampe staff replied me that I have to report at "Mediation resolution",and in this way, I have to open about x1000 case one by one by hand , and can't remove all 0% feedbacks!
But delcamep removed all 0% feedbacks I replied to seller directly by Mr.dimitri !

Why european seller have so many Privilege?
It's always too unfair for Chinese buyer on Delcampe !
Delcampe should learn equitable from Ebay!

Too bored to face these unfair treatment to Chinese at delcampe again and again!

I send a copy to Mr.Sebastien Delcampe's email, from which he have asked help from me for internet speed problem at 2011 Asian Philatlic Exhibition. Hope Mr.Sebastien Delcampe's can see this !

It`s amazing! They don`t do their work, they want money from comissions and do nothing. It is a paradise for shady dealers

Dear Sir,


You have been replied by our team at that time.

I can understand your feel disappointed, but it is a bit too easy to say that we "protect" people living near our country, but completely false. A bit too easy to say that.

Our team reacts and decides regarding the elements we know, not the flag on the member's shoulders.

Regarding forgeries reporting, we are not allowed to reply, but we react. And about the seller you spoke me about, if I remember well you are the person who gave me printed list of things, but we did not speak about. So, if there is still something important, you know my email address.

Best regards, S. Delcampe

I am sorry but NO, none have replied me before!
This, your message here, is the first time I received reply after this dispute from delcampe.

1. Forgery sales on delcampe.
I did back as you told me in 1 hours late, but too Crowd to speak with you.Next day, I were busying with the second floor's auction.
But I did email you about the report when I back. You should have received it ?


2. I feel delcampe staff became too busy now. 2010 and before, emails would be replied in 48 hours, and reacts were Effective. Now, No reply,no react.


3. That staff, who dealed with this "nearly 1000 0% feedbacks", first asked my seller to make those listings available and told him how to do , after I opened some .
But that staff deleted his words in 1 or 2 days late,and didn't ask the seller to do it , because the seller told him that he has no time to do it!(seller told me this reason)

And, a few days late, that staff deleted all 0% feedbacks for the seller, and kept mine.And asked me to pay the seller directly while all deals were cancelled and had not been maken available! That staff said seller sent me an invoice in the dispute!! So funny! How and where the seller sent invoice in dispute?
You know that in this situation, delcampe system can't find any items when I click "Pay the seller". How to pay ? And safe for buyer to pay before listings maken available?

That staff never communicated with me--Never reply my message,only communicated with the seller and react to the seller.
What the staff told me was only the agreement he got with the seller.

Well, How funny! That staff agreed with me that the seller can't cancel deals without my agreement first; and then deleted his words, and deleted 0% feedbacks for sellers and kept mine. It seems the seller was his boss!


5.I do not agree to cancel deals, but seller can cancelled them and left me nearly 1000 0% feedbacks, and even can told that delcampe staff how to do! Feel Very disappoint ! Really hard to communicate with delcampe now.

Dear Sjj,


We removed the negative feedbacks you gave to your seller, since these were unjustified. As we have already told you: if you encounter a difficulty or if you do not receive any news from your seller you should start a Dispute resolution process.

We are also very surprised by your reaction. There is no connection between the withdrawal of the feedbacks and you being Chinese. The rules apply to everyone and no exceptions are made.

Best regards,

Evelyne

Repeat , I did Not receive any reply from you.

I can't open all dispute, as time passed.
If you also believe it's unjustified, why still did it?

Dear Sjj,


I strongly advise you to check your spam-inbox, since we did contact you concerning this matter.


Regards,

Dimitri from the Delcampe Team

Sir,

Can you please stop spamming this forum just because your illegal sales have been closed by your team ?

Thank you in advance.

S. Delcampe

Dear Sjj,


We removed the negative feedbacks you gave to your seller, since these were unjustified. As we have already told you: if you encounter a difficulty or if you do not receive any news from your seller you should start a Dispute resolution process.

We are also very surprised by your reaction. There is no connection between the withdrawal of the feedbacks and you being Chinese. The rules apply to everyone and no exceptions are made.

Best regards,

Evelyne