I was recently ripped off on the Delcampe website. Have contacted Mattias (no help in resolving), and Evelyn (have not heard back from after 2 requests for help).

Can anybody give me contact information for someone higher up in the organization ?

Also can anyone give me more info on unresolved disputes going to court as per the claim of the Delcampe website, timelines etc.

bonjour RA et tout,

scams, ripoffs, and such come in many forms here on delcampe. however, clear details of your problem will help the more established delcampers to assist you.

amities,
cajunsr. (member #301)

-paid for item to be delivered via registered mail
-registered # given was signed for by someone other than myself in a different town, with a different postal code, and a different name
-seller has not responded to dispute resolution despite various attempts by Mattias asking for more info. and 4 months passage of time
-lot was either missent in which case seller would be saying what happened
or lot was never sent but a bogus registration # was given out in a stalling tactic.which woule explain thier silence.
-name of person who signed for package appears to be of same nationality of sender. hmmmmmmmmmmmm

-paid for item to be delivered via registered mail
-registered # given was signed for by someone other than myself in a different town, with a different postal code, and a different name
-seller has not responded to dispute resolution despite various attempts by Mattias asking for more info. and 4 months passage of time
-lot was either missent in which case seller would be saying what happened
or lot was never sent but a bogus registration # was given out in a stalling tactic.which woule explain thier silence.
-name of person who signed for package appears to be of same nationality of sender. hmmmmmmmmmmmm

This raises a general point which I have brought up before without much success.

If a buyer pays for registered post (often because the sender insists on it) and the item does not arrive, the sender having no proof that it has arrived, then surely the seller should compensate the buyer ? That is the whole point of registered post.

But some sellers will say "Wait another two months to be sure", or "I'm not paying you until I get the money from the post office". Surely delcampe should set a waiting time beyond normal post time from a country, say three weeks, and make the seller pay up then. How vigorously he then pursues it with his own post office for his own benefit is up to him.

He might, of course, have sent two items at the same time and confused the two numbers. In that case, it would not be surprising if the other recipient was of his own nationality. But he ought to explain to you what has happened .Is there a language problem ? What language do you need ?

Delboy

The seller was from China, no surprise there. Paypal won't cover as wasn't within their ridiculously tight time frame. Sellers language is English so there is no language problem. If there was a possibility of an error being made in mailing you would think he would at least talk to Delcampe after 4 months !

I am never happy about countries like Nigeria and China being given a bad name. I get far more attempted scams from French-speaking Africa than from Nigeria, and the best eBayer I have ever encountered, with whom I do lots of business and even exchange presents, is in China. The delcamper who gave me so much trouble on this registered post problem is Spanish, and yet he gave ME bad feedback for it (or I would be 100%). How it could be my fault I still do not understand. I suppose he just didn't like me expecting some return for having paid for registered post at his insistence. But there was a language problem with him, and it is extremely unlikely that your Chinese seller's English is anything like perfect.

Delboy

This raises a general point which I have brought up before without much success.

If a buyer pays for registered post (often because the sender insists on it) and the item does not arrive, the sender having no proof that it has arrived, then surely the seller should compensate the buyer ? That is the whole point of registered post.

But some sellers will say "Wait another two months to be sure", or "I'm not paying you until I get the money from the post office". Surely delcampe should set a waiting time beyond normal post time from a country, say three weeks, and make the seller pay up then. How vigorously he then pursues it with his own post office for his own benefit is up to him.

He might, of course, have sent two items at the same time and confused the two numbers. In that case, it would not be surprising if the other recipient was of his own nationality. But he ought to explain to you what has happened .Is there a language problem ? What language do you need ?

Delboy

His English could be attrocious but when it is the only language he purports to do business in he should be able to at least respond to a dispute resolution prior to 2 months time elapsing.

If you bought a stove, paid for it, and the stove was delivered to someone else, in a different city, what would be the outcome ?
The store owner would be liable to the buyer for the purchase price of the stove of course.

Back to the main point of all of this, who is a contact person higher up in the Delcampe hierarchy not name Mattias or Evelyne ?

Cheers, Rob A.

His English could be attrocious but when it is the only language he purports to do business in he should be able to at least respond to a dispute resolution prior to 2 months time elapsing.

If you bought a stove, paid for it, and the stove was delivered to someone else, in a different city, what would be the outcome ?
The store owner would be liable to the buyer for the purchase price of the stove of course.

Back to the main point of all of this, who is a contact person higher up in the Delcampe hierarchy not name Mattias or Evelyne ?

Cheers, Rob A.

The seller was from China, no surprise there. Paypal won't cover as wasn't within their ridiculously tight time frame. Sellers language is English so there is no language problem. If there was a possibility of an error being made in mailing you would think he would at least talk to Delcampe after 4 months !

Rob,
I assume the item in question is the one for which you left neg fb back in May, therefore a reasonable amount of money involved.

The only person with higher authority on Delcampe is Sebastian himself - send a message to cajun and ask him for the email address (I am currently away from home and not working on my normal computer, or I could have send it to you myself - got it at home, but not on this pc).

As far as the Paypal time frame is concerned - it's 45 days; as a seller accepting Paypal you should have known that. Frankly that is more then enough time for any international transaction, except for surface mail. In my experience it has never taken more then 2 weeks for any item I've sent, including South American, African and Asian countries, to arrive at destination.

You've lost your chance with Paypal and to be honest I don't know how much Delcampe would be able to do - I am afraid it doesn't look very hopeful.

Lot was purchased Mar. 11
Payment Mar. 13
Seller April 13 e-mail response - hi I will inquire with postal office.
April 16 Package received by customs in Vancouver
Seller April 19 e-mail response - hi I am waiting for the postoffice result.
April 22 Package signed for in Willowdale
40 days from time of payment until package delivered
tracking website was updated sometime after 40+ days had passed

Nothing heard from seller after April 22nd, I guess that they still haven't heard from their post office !

Although seller has no time to let me know what happened or Mattias after many attempts at contacting they had time to change their username. I can't figure out why Delcampe would allow anybody to change their username in the middle of a dispute.

I also can't figure out why I was told nothing else could be done when clearly states on website unresolved disputes will head to a court.

Cheers, Rob A.

ps thanks, will try to get ahold of Sebastien.

Rob,
I assume the item in question is the one for which you left neg fb back in May, therefore a reasonable amount of money involved.

The only person with higher authority on Delcampe is Sebastian himself - send a message to cajun and ask him for the email address (I am currently away from home and not working on my normal computer, or I could have send it to you myself - got it at home, but not on this pc).

As far as the Paypal time frame is concerned - it's 45 days; as a seller accepting Paypal you should have known that. Frankly that is more then enough time for any international transaction, except for surface mail. In my experience it has never taken more then 2 weeks for any item I've sent, including South American, African and Asian countries, to arrive at destination.

You've lost your chance with Paypal and to be honest I don't know how much Delcampe would be able to do - I am afraid it doesn't look very hopeful.

I totally agree that 45 days is more than enough time to decide that something has not arrived by airmail even from China. China to the UK takes usually 10 to 14 days, though I have known 7 days. (One reason for variation is that there is not a flight every day of the week).

If something "registered" or recommandé does not arrive after a time which should be set by delcame (let's say 30 days), then the sender should pay up. No excuses about let's wait a few more weeks, or wait until the seller gets paid by his post office.

Exceptionally, the item might turn up after 30 days, but then the seller can ask the buyer to return either the refund or the item finally received. This would be a very unusual circumstance. The buyer might very well want to insist on returning the item not the money, because he might have used the money to buy a replacement and not want two. This should of course be allowed. Perhaps then the cost of registered postage back to the seller should be shared.

Delboy Barrow.

I would agree except for two cases :

1) the object has entered the postal system and is accepted as being registered but never reaches a destination outside the post office then the post office should be held liable and not the seller.

2) the object has entered the postal system and is accepted as being registered and is properly addressed but is signed for by someone other at the proper destination than the purchaser, then the post office should again be held liable as they did not verify the intended recipient.

In this case the post office can't be liable (which is why I want the seller held accountable) because they did in fact deliver an item to the intended recipient as that must have been both the person and address provided by the seller at point of posting.

Cheers, Rob A.

I don't know about "rules and regulations" in other countries, but certainly in the UK, it's the seller's responsibility to get the goods to the buyer. Even if the seller can prove that the item has been sent, it is still up to him/her to provide a replacement or refund if the item does not arrive. Any refund should be made, after a reasonable amount of time has passed (imho no more then about 4 weeks for an international transaction) and a buyer should not have to wait for the seller to make a claim against the PO. It's up to the seller to sort that out "in his own time".

I don't know about "rules and regulations" in other countries, but certainly in the UK, it's the seller's responsibility to get the goods to the buyer. Even if the seller can prove that the item has been sent, it is still up to him/her to provide a replacement or refund if the item does not arrive. Any refund should be made, after a reasonable amount of time has passed (imho no more then about 4 weeks for an international transaction) and a buyer should not have to wait for the seller to make a claim against the PO. It's up to the seller to sort that out "in his own time".

I would agree except for two cases :

1) the object has entered the postal system and is accepted as being registered but never reaches a destination outside the post office then the post office should be held liable and not the seller.

2) the object has entered the postal system and is accepted as being registered and is properly addressed but is signed for by someone other at the proper destination than the purchaser, then the post office should again be held liable as they did not verify the intended recipient.

In this case the post office can't be liable (which is why I want the seller held accountable) because they did in fact deliver an item to the intended recipient as that must have been both the person and address provided by the seller at point of posting.

Cheers, Rob A.

This raises a general point which I have brought up before without much success.

If a buyer pays for registered post (often because the sender insists on it) and the item does not arrive, the sender having no proof that it has arrived, then surely the seller should compensate the buyer ? That is the whole point of registered post.

But some sellers will say "Wait another two months to be sure", or "I'm not paying you until I get the money from the post office". Surely delcampe should set a waiting time beyond normal post time from a country, say three weeks, and make the seller pay up then. How vigorously he then pursues it with his own post office for his own benefit is up to him.

He might, of course, have sent two items at the same time and confused the two numbers. In that case, it would not be surprising if the other recipient was of his own nationality. But he ought to explain to you what has happened .Is there a language problem ? What language do you need ?

Delboy

How about a buyer buy item from Delcampe and paid via paypal from his friend in US.
Item sent by normal mail, because he paid by normal mail.
After 2 weeks he told me that he has not received the items and asked paypal to refund his payment, after paypal investigating paypal refund the payment to the buyer.
Seller protection is not eligible, because I sold the item in Delcampe not in Ebay.
This is a bad news for seller selling in Delcampe, although items send by normal mail, and the buyer told paypal to refund his payment and paypal do it, because he don`t by at Ebay , non Ebay seller don`t have protection, so it looks that paypal want all the seller sell via Ebay if you want to get seller protection.
Have any other sellers have experience about it.

I.Nurarif

This raises a general point which I have brought up before without much success.

If a buyer pays for registered post (often because the sender insists on it) and the item does not arrive, the sender having no proof that it has arrived, then surely the seller should compensate the buyer ? That is the whole point of registered post.

But some sellers will say "Wait another two months to be sure", or "I'm not paying you until I get the money from the post office". Surely delcampe should set a waiting time beyond normal post time from a country, say three weeks, and make the seller pay up then. How vigorously he then pursues it with his own post office for his own benefit is up to him.

He might, of course, have sent two items at the same time and confused the two numbers. In that case, it would not be surprising if the other recipient was of his own nationality. But he ought to explain to you what has happened .Is there a language problem ? What language do you need ?

Delboy

Hi,

Regarding the point about registered post - the time frames for anyone in the mail services doing anything about anything are long.
I sold an item on another site to the USA which went missing despite having been sent International Signed For & insured (UK version of registered).
Firstly Royal Mail wouldn't even entertain a claim until after 25 WORKING days had elapsed -- i.e. 1 month in reality.
Having then completed the necessary claim form, sending proof of posting etc, I got an acknowledgement quickly (fair enough), but the letter said that it could take up to 90 days to 'investigate' the matter.
To my knowledge the only thing that has happened is that they sent a letter to the buyer asking if he had got the item. What the point was in that I've no idea as if he had got the item, then there would have been no claim, or if we had been trying to operate some joint scam, the buyer was hardly likely to say he had got it, was he??????
Anyhow after now almost FOUR months, I still await something.
To be fair to site operators like Delcampe, this is outside their control and my experience in this is the MINIMUM as I sent everything as soon as possible after the required wait period

Moonstone