Story is:
I do not use Moneybookers, as they do not send money to NZ bank accounts.
My Delcampe wallet connected to PayPal and this suits me just fine.
Moneybookers wallet is blocked on my Delcampe profile, and buyers can't pay me this way.

However, one buyer from Sweden managed to send me payment via Moneybookers, obvoiusly by using my email address instead of invoice template (where PayPal is the only option to pay).

I've got email from Moneybookers about payment received.
I wrote to buyer saying he sent money to wrong payment system.
He replied with ah-h-s and oh-h-hs and apologies and is trying to get his payment back.
By his words, Moneybookers advised him that there is no way to get payment reversed, unless seller logs into Moneybookers account and sends money back.

Is this right?
With PayPal buyer can do chargeback and has some other options to reverse payment. I can't see why this does not work with Moneybookers.

Please, help me to resolve the situation.
Buyer gets very heated and accuses me of holding his money.

Must add, that I did have Moneybookers account several years ago, but it was with another email address which is no longer working, and I have no idea of password either. I have no intention of registering with Moneybookers again just to send this payment back.
Is there any other way around?

Thanks

With PayPal if money is sent to a wrong (i.e. non-existent) account the transaction is automatically cancelled after a while as the recipient hasn't claimed it; I would expect Moneybookers to operate a similar system but I'm not familiar enough with their system to know for certain

The last time I looked there was no mechanism for refunding Moneybookers payments, so you have to make a reciprocal payment to the sender instead

You can refund to a Moneybookers account but Moneybookers charge you for doing this unlike paypal where such refunds are cost free.

Your buyer must contact Moneybookers and insist they sent the money to a non existant account. It is their mistake if you stipulate you do not accept Moneybookers so it is up to them to get their money back. I would not get involved other than to state you do not have a Moneybookers account so there is no way you can accept such a payment - point very clearly to your terms and conditions where you state this.

You can refund to a Moneybookers account but Moneybookers charge you for doing this unlike paypal where such refunds are cost free.

Your buyer must contact Moneybookers and insist they sent the money to a non existant account. It is their mistake if you stipulate you do not accept Moneybookers so it is up to them to get their money back. I would not get involved other than to state you do not have a Moneybookers account so there is no way you can accept such a payment - point very clearly to your terms and conditions where you state this.

Can you believe this?
I got refund from Delcampe and relisted the lots two weeks ago, and almost forgot about all that. But today buyer initiated Delcampe dispute saying no items received:

"Buyer paid for items May 10. Has not received items. Buyer paid through
Moneybookers. Seller says MB account closed. Seller not returning the
money. Seller unwilling to help."

How on earth can I help him?

Wrote reply to Delcampe, will see how it goes.

Simply reply to the dispute and state the seller cannot return the money as seller has no Moneybooker account - Buyer has to claim the money back from Moneybookers as he sent it there before checking/asking if the seller had such an account.

I would Email the buyer separately and state if you were able to help you would but you unfortunately can't and it is up to him to get the money back as he sent it to a non operational account. The mistake is his and not yours to sort out.

I did explained this to buyer directly several times two weeks ago. And also supplied him with link to this forum discussion. I thought he understood that I can't help to get money back, but apparently he is not listening...

Will wait for Delcampe decision.

Thanks for your support.

The saga continues...

Here is our dispute, which goes for a week already:

Him:
"Buyer paid for items May 10. Has not received items. Buyer paid through Moneybookers. Seller says MB account closed. Seller not returning the money. Seller unwilling to help. "

Me:
"I do not have account with Moneybookers, and all my invoices contain link to
PayPal as the only payment method. I have no idea how buyer managed to send
money to MB and have no means to assist him with retrieving payment from
that system.
As I did not receive payment from buyer, no stamps were sent, and my fee refund was approved by Delcampe. I have no idea how else I can help in this situation. Not my fault at all."

Him:
"Nothing new there. The money is still in sellers account although seller denies that."

Me:
"Can you understand - I do not have account with Moneybookers!
You need to contact MB and ask them for reversal of your payment. I can't send your
money back, as I never recieved them, because I do not have account with this system.
It's like sending payment to Mars and then accuse me of not returning it."

Him:
"I strongly urge the seller to contact her bank to ask the bank how to proceed. As the money is now in her account and not on Mars this would be the natural way to proceed. "

Me:
"Please, understand: I live in New Zealand. Moneybookers DO NOT WORK with NZ banks, that's why I do not use Moneybookers.
Your payment is somewhere inside Moneybookers system, to which I do not have access.
Money can't be transferred to my bank, as I do not have account with Moneybookers, and Moneybookers do not work with NZ banks. "

How to explain him?
How to finish this dispute, or it goes forever?
Is there any way to ask Delcampe to intervene?
I'm a bit hysterical already, to be honest.

Just ignore him - you have made your position clear enough.

Finally looks like will be resolved.
Got an email from MB today - exactly one month after payment made by buyer to "my MB account".
It states:
------------------------------------
"We would like to inform you that according to our records, the payment instructed by XXXXXXXXXX@XXXXXXXXXXXX.com was not processed via our Gateway integrated on the Delcampe website, and therefore it was not automatically associated to an order in your account.

In that respect, we kindly ask you to contact the buyer and discuss the order details and delivery conditions for the payment in question. Alternatively, we may cancel the transaction manually and advise the buyer to place their order directly on the auction website.

In case delivery process has been initiated or the services/goods have been received at the time of receipt of this e-mail, please be kindly asked to provide us with a delivery proof document or screenshot showing complete details of the sender and recipient including name, address and date as a confirmation for the actions taken on your behalf.

Please note that lack of response to this message may result in reversal of the respective payment.

Thank you in advance for your kind cooperation on this case. We are now looking forward to receiving your feedback within the next 2 business days.

With best regards"
------------------------------------

Because it was an email from live MB email account, I replied:
--------------------------------------
"Hi Elena
I have no idea why the said buyer sent money to my email via Moneybookers.
My Delacmpe wallet is connected to PayPal only, I do not use your site at all, and told buyer about that, but he still insists that I hold his money.
Please reverse his payment asap, I have no use of funds placed into Moneybookers, as you do not work with NZ banks directly and I do not have access to your site.
I've tried to contact your customer service earlier to assist him with reversal, but your email address only works for logged in customers.
Thanks for opportunity to finally resolve the matter created by the buyer solely.
Have a great day"
--------------------------------------

I do not hold my breath for an apology from buyer but hope MB will finally reverse his money. and matter will be closed.

For everybody's information: Moneybookers reverse unclaimed payments in 30 days time, just like PayPal.

"For everybody's information: Moneybookers reverse unclaimed payments in 30 days time, just like PayPal."

For me this is useful to know. Anyway I am pleased that your problem appears to be soon resolved. If you can I would close any vestige of a Moneybookers account that may still be active. In the future you can always open up another should circumstances change.

As explined earlier in the thread, I do not have MB account to my current email address. The one I had years ago was registered with email which is not longer valid, so I can't even restore password to it.
I have nothing to close there

Thanks for your support.
Hope that my little saga will be of iuse to other sellers and buyers.

Schiller summed it up nicely: "Against stupidity the gods themselves contend in vain"

I'm pleased it looks as though you're getting resolution at last

The buyer of my luck got his money back from MB, and today emailed me re uncomplete sales. No apologies, nothing.
When I told him that sales were closed long ago and some lots already sold to other buyers, he sent me swearing email and left 0% feedbacks.
All for $19 he himself sent to a wrong direction.
Crazy.

You are welcome to extend your blacklists.

Will contact Delcampe, may be they will remove FBs?

Hello,

We did intervene in the dispute and the feedbacks left by your buyer have been withdrawn.

Thank you to check our message in the Mediation Center.

Best regards,

Philippe from the Delcampe Team