Hello. I recently bought 3 coins from a fellow in France, and recieved a box full of paper and wood, not coins. He had been removed from this site for fraud, but as i have already paid him via bank transfer, i was done. does delcamp have some sort of protection policy in order? The seller did not accept the wallet or paypal. He also claimed that international money orders took too long to clear, and had to pay 5% on them. Any help would be great

Hi,

Yours is a question that is asked on every auction site on the web.

Due to the use of a direct wire transfer you have limited options:

#1) Contact your bank and explain you have been fraud ed. You'll need all the account information of the transaction as well as a copy of the auction listing.

That may get them to pursue a follow up to the Bank where the money was sent to.

This may get you a refund, but you may have to do #2 below first.

#2) Contact Delcampe.

Tell Delcampe the full account of your problem:

# The nickname of your seller/buyer
# The item number
# All information that might be relevant

Send it to them by email (Link in help section).

They will forward the Complaint per the guidelines in the Help section:

"If no solution has been found despite our intervention, all complaints will be submitted to the Courthouse of Mons in Belgium."

This at least will generate a legal record against the seller in the EU.

Good Luck