Hello,


Till when on Delcampe can exist such kind of accounts :

Received
Ratings Members
100% 954 x 269
75% 6 x 3
50% 1 x 1
25% 0 x 0
0% 276 x 103
Neutral 32 x 16

And to see that such kind of account exist see that member " Aneir " :

Link (http)


0% from 103 members - and this member is still on Delcampe!
Can you imagine such kind of member on eBay?!

I have sent him 5 times my invoice and no answer.The auction has finished on Thu 18th Oct 2007.And till today even no answer on my e-mail.

230 868 members on Delcampe - it is not only important to have a huge lot of members - I think the quality is better than the quantity.



Ivo / Bgpostcards

Hello Bgpostcards:
There are hundreds out there like the example you quoted.This fellow makes great numbers of bids and then after the auctions decides on what purchases to make.He pays for 3 out 4 items so he is an asset to Delcampe's bottom line but a pain in the ass to the sellers who must go through the process< which has no way of succeeding > of attempting to contact these people when that fails filing for refunds and relisting items.
There seems to be a great lack of respect for the proper rules and behaviour on this auction site and I get the feeling this is not a big issue with the administration of the site as I have never seen a reply from on high to any complaint such as yours about deadbeat bidders.The rule of thumb appears to be....appease the sellers by handing back credits for abortive sales while these deadbeats go merrily on their way.
I think this is a growing problem here on this site.I do not sell much on this site about 12 items a month but over the last 16 sales I was stiffed on 12 occasions.... no correspondence and no payments.I would like to be able to reject bids from buyers with large numbers of negatve fedback but so far no system in place to do that.I would like to hear from other members as to their feelings and experiences with this issue.

Hello,


Till when on Delcampe can exist such kind of accounts :

Received
Ratings Members
100% 954 x 269
75% 6 x 3
50% 1 x 1
25% 0 x 0
0% 276 x 103
Neutral 32 x 16

And to see that such kind of account exist see that member " Aneir " :

Link (http)


0% from 103 members - and this member is still on Delcampe!
Can you imagine such kind of member on eBay?!

I have sent him 5 times my invoice and no answer.The auction has finished on Thu 18th Oct 2007.And till today even no answer on my e-mail.

230 868 members on Delcampe - it is not only important to have a huge lot of members - I think the quality is better than the quantity.



Ivo / Bgpostcards

Your post is interesting.

I have sold the buyer you mention " Aneir " over 100 items so far on Delcampe. So far he has paid for every one.

Once I had to use the dispute process to remind him that his payment was late.

He paid that very same day.

I agree, however that a system were you could limit bidders who have only a set% positive rating as your approved bidders would be nice to use.

From my records it appears that out of the 11,000 + sales here on Delcampe in the last 18 months, 21% have been to users with less than 100% positive feedback.

The break point appears to be 94% positive feedback. Below that % and the problems with bidders rises quite a lot.

So what can one do to resolve these issues of nonpayment?

1) MAKE IT EASY FOR A NON USA BUYER TO PAY YOU!!! Sounds like a good idea, right? Hook up with Moneybookers and your non paying bidders will drop rather nicely.

2) Use the Dispute system in place on Delcampe early on in the transaction (14 Days) and report a nonpayment.

Be very sure to use nice language and short brief, easily translatable phrases in you dispute comments: EXAMPLE


Dear buyer.

You item is not yet paid for?
Do you records agree?
Please let me know.
Thank you.

3) Send a second invoice the same day you start the dispute with the same comments in the optional text box.

4) If the dispute gets you no answer ; Leave Neg feedback & Ask for your fees back from Delcampe, even on small transactions. This is the step that starts the Delcampe software tracking the bidder and ultimately will remove the bidder from the system.

Please note that it is not the overall % of the bidder that appears to be the kicker to remove them. It appears to be the more recent history that gets a user removed from Delcampe.

Your Negative feedback will help maintain accurate accounting of current dead beat bidders.

NOTE: And If you do get a retaliatory feedback, great; it will help you get that deadbeat bidder off of the system even faster. Simply use the dispute system to report "undeserved feedback" as well. It is another strike against that bidder and The bad feedback to you will get removed by Delcampe rather quickly, and the bad buyer receives the personal attention of the Delcampe Live staff (I have had to do this twice so far on Delcampe).

INFORMATION OVERVIEW

Dead Beat bidders; EBAY verses Delcampe.

I sell a great deal of items online. My two major sites to sell on are Ebay & Delcampe.

In overall history On Ebay (With 200,000+ sales) and so far on Delcampe (11,000 sales so far) I have seen the following results:

Dead Beat Bidders Overall %

Delcampe .43% Ebay .51%

Dead Beat Bidders last 12 months

Delcampe .33% Ebay .66%

Average positive rating of Deadbeat bidder

Delcampe 94% positive, Ebay 97.7% positive


Observations For me & my sales:

I.

I had a higher % of deadbeat bidders on Delcampe at the start due to three reasons. 1st: Language barriers. My payment requests/complaints were too wordy and did not translate well. & 2nd) Lack of Delcampe invoice system (It is a relatively new feature). and last 3rd) Lack of an easy integrated online payment system (Before Moneybookers and the Wallet)

II.

Ebay deadbeat bidders have a higher overall positive rating than Delcampe deadbeat bidders. The rate of Ebay dead beat bidders is rising slowing (USA economy woes?) and that on Delcampe is lowering


I would like to see a system where one could limit bidders with a set % of positive sales. I would use 94% on Delcampe.

I would also use a system like that on Ebay where one could limit bidders who have had more than "X" negative feedbacks in "X" number of months.
I would ban any member with more than 3 Negative feedbacks in the last two months from bidding on my items if I could.

Neither the Delcampe feedback system nor the Ebay feedback system are perfect.

Both will only work if their respective reporting system are actually used as designed.

For me "Aneir" was a good customer. For other sellers he was not. On Delcampe he has to have 100 positive transaction to balance out each one of his Negative feedbacks. On Ebay all he has to do is create another ID and start over with a 100% rating.

Great information, Stefano, about your results comparing the two sites; my impression/best guess would have been the opposite: E* has fewer slow/non-payers than D*--but I trust your numbers.

Aneir--a nice Spanish lady, I've learned--was a good buyer from me as well and D* made special communications with her to remind her of her obligations and with her sellers to let them know what was going on.

I'll also second the opinion that the dispute resolution system works well and D* refunds your fees when warranted.

Hi Alan,

The Ebay Vs Delcampe numbers have been surprising to me as well. I keep all of my sales data from my various sites in a Microsoft database. It is quite easy for me to keep the running ratios of all my sites and compare them to one another.

It is those ratios that made me decide to use Delcampe in a bigger way.

I am glad I did.

Today I will reach 70,000 current items on Delcampe. My Ebay store will drop to 15,000 items later in the week. When I started on Delcampe my numbers were opposite with Ebay having the bulk of my items.

Overall my monthly profit margin has raised 27%! This is mostly fueled by the great reduction in monthly fees I obtained by switching to Delcampe.

For the same amount of sales as on Ebay I pay ~300/mos in fees instead of the $4000/mos I was paying on Ebay.

The Sell through ratio on Delcampe is slightly higher (Even with only 285,00 members so far) than Ebay as well.

What is also MUCH higher are the number of repeat customers here on Delcampe. On Ebay I had 53.11% repeat customers (And still do), here on Delcampe I have 66.73% (and rising) repeat customers.

So it pays off to be nice to buyers, even with buyers who have had problems in the past.

Stefano

Hello Stefano ,

Thank you for your answer and your advices
About Aneir - I have sent my invoice 2-3 times , have sent 3-4 e-mails and even made a dispute :

Link (http)

In that dispute she promised to send the money and still no money.
My opinion is that member with 79% rating is not for Delcampe or eBay.I also doubt that on eBay can exist such kind of member.To have 0% from 112 members and neutral(which is almost negative) from 19 members is really bad thing and not a normal for