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  Foros de debate: Ratings and feedback - Why the blackmailing atitude?
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  Why the blackmailing atitude?     Mar 16 Oct 2007 22:23:17

Br2un

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Hi everybody,

Today I once again got one of these messages from a seller saying "I won't give you any feedback until I have received mine". I'm getting a bit fed up with this blackmailing, especially since I as a buyer always fulfilll my part of the deal (the payment) first, and in blind faith, while the sellers only fulfill theirs after getting the payment. I had one seller even giving me a 0% feedback until I had delivered mine!

Besides, many sellers apparently send these blackmail messages routinely without checking whether the buyer is likely to give feedback or not. If sellers really care, it is easy enough to check the number of feedbacks given versus received from their buyers before sending the blackmail messages.

To all you sellers, please get this: The number of positive feedbacks isn't very important. The only thing that matters is not to get negative feedback - because while a satisfied customer might not give feedback, a dissatisfied customer always will. If you don't get feedback from a percentage of your satisfied customers it's nothing to worry about. Beyond a certain level, which to me is less than a hundred, the number of positive feedbacks doesn't matter. For me as a buyer it doesn't matter whether you have 100 or 1000 or 10000 positive feedbacks. It's only the negative that count!

This feedback blackmailing seems to be a particular Delcampe bad attitude. I don't think I have ever seen it on "the other big auction site".

Sellers, please stop the blackmailing - nobody gets happier from it!

Br2un
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  Why the blackmailing atitude?     Mar 16 Oct 2007 23:33:17

Cajunsr1

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Como respuesta a Br2un [100% (496x)] :
Hi everybody,

Today I once again got one of these messages from a seller saying "I won't give you any feedback until I have received mine". I'm getting a bit fed up with this blackmailing, especially since I as a buyer always fulfilll my part of the deal (the payment) first, and in blind faith, while the sellers only fulfill theirs after getting the payment. I had one seller even giving me a 0% feedback until I had delivered mine!

Besides, many sellers apparently send these blackmail messages routinely without checking whether the buyer is likely to give feedback or not. If sellers really care, it is easy enough to check the number of feedbacks given versus received from their buyers before sending the blackmail messages.

To all you sellers, please get this: The number of positive feedbacks isn't very important. The only thing that matters is not to get negative feedback - because while a satisfied customer might not give feedback, a dissatisfied customer always will. If you don't get feedback from a percentage of your satisfied customers it's nothing to worry about. Beyond a certain level, which to me is less than a hundred, the number of positive feedbacks doesn't matter. For me as a buyer it doesn't matter whether you have 100 or 1000 or 10000 positive feedbacks. It's only the negative that count!

This feedback blackmailing seems to be a particular Delcampe bad attitude. I don't think I have ever seen it on "the other big auction site".

Sellers, please stop the blackmailing - nobody gets happier from it!

Br2un

hi Br2un,
i agree. a seller should give a good feedback upon payment. that is my policy and i have always done this, unless i forgot, which ain't too hard at my age. also, i would like the some or equal feedback if the customer is satisfied with my goods for 2 good reasons. 1st, to show they have received the items, and 2nd, to show that i am an honest seller. of course, we can't be held responsible for damaged or lost items in the mail, even registered or insured items can get lost or stolen. i know as i am retired from the usps, and have seen this happen many times. but this feedback problem is not unique to delcampe, and i can also attest to that. it does happen on other sites as well. but perhaps sebastien can be the first to help create a better system.

regards,
cajunsr.
member #301

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  Why the blackmailing atitude?     Lun 26 Nov 2007 19:02:53

Steve58

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Como respuesta a Cajunsr1 [99% (512x)] Miembro del Club+: Silver  :
hi Br2un,
i agree. a seller should give a good feedback upon payment. that is my policy and i have always done this, unless i forgot, which ain't too hard at my age. also, i would like the some or equal feedback if the customer is satisfied with my goods for 2 good reasons. 1st, to show they have received the items, and 2nd, to show that i am an honest seller. of course, we can't be held responsible for damaged or lost items in the mail, even registered or insured items can get lost or stolen. i know as i am retired from the usps, and have seen this happen many times. but this feedback problem is not unique to delcampe, and i can also attest to that. it does happen on other sites as well. but perhaps sebastien can be the first to help create a better system.

regards,
cajunsr.
member #301



Hi,

I agree too,

I'm new to this site but both buy and sell on a regular basis on another site , I have to say I find feedback has a different meaning to me personally as a seller to a buyer.

As a buyer I leave feedback upon receipt of the item both as a means of acknowledging receipt of the item and then as a review of the entire transaction.

As a seller I leave feedback upon receipt of payment as a thankyou for custom and payment, and so far I've found that the vast majority of customers are prompt payers, of course negative feedback is always there for the one that doesn't pay without giving a reason or ignores your emails, but to be honest if a person isn't serious about buying an item they have bid on then they hardly likely to care about negative feedback.

Steve
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