Made a sale on December 3. To date no payment in spite of invoice more or less straight away, followed by a friendly reminder on day 6 or 7, followed by "dispute resolution" after 2 weeks, where I had 2 responses. The first one said that payment had been made with mb. When I told them I had not received it they said they would make payment. This has not happened. Today I left negative fb and within the hour got 0% back - it says (in French): "this seller should consider e-wallet for international customers". I got e-wallet and have received over 30 international payments in Nov and Dec through it.

Can I have this fb removed by Delcampe? I cannot start another dispute resolution for this item, as there is already one for non payment?

Thanks in advance for any suggestions.

bonsoir MPC,

when problems reach this severity, i suggest to contact sebastien personally or one of his managers. this seems to be a MB problem or one with the buyer, so one must sort out the truth. i think the 'dispute resolution' does not always seem to be the best pathway, so direct intervention is necessary.

amities,
cajunsr.

Thank you for your input cajun. I've used the "help & contact" section of the site and requested for the fb to be removed, but not yet heard back from them. All communications with my buyer have been through delcampe (i.e. no direct emails), so they should be able to see what has been said/done on my part.

How can I contact Sebastien directly?

Thank you for your input cajun. I've used the "help & contact" section of the site and requested for the fb to be removed, but not yet heard back from them. All communications with my buyer have been through delcampe (i.e. no direct emails), so they should be able to see what has been said/done on my part.

How can I contact Sebastien directly?

Leaving a neg will always get you one in return its better to just sit tight, relist the item and wait for payment no feedback is better than THE NEG lol

randy

I am afraid I disagree with you there. I will always leave negative feedback for non payers. It warns other sellers of potentially dubious buyers - just like neg fb for sellers alerts the buyers to unreliable sellers.

If Delcampe does not remove the fb I've received, I will reply to it in a very calm manner and frankly I don't see it should effect my sales. It's clear to see to any buyer what has happened.

Well we will always have Foolish buyers and sellers , and a foolish act is often followed by another, I will choose not too take part in acts that lead no where, the feed back system is not a pissing contest with buyers and sellers one will get what you give, a positive with a note or suggestion to improve ones actions might get better resaults

randy

WHAT ????

Why should you leave a positive to someone who don't pay ??
You are making a mockery of the feedback system, a system designed to give an overall impression of the sale and to warn others of problems of not only buyers but sellers too

You could go down the same road as the 'other' site where sellers can't leave a neg or neut for bad buyers, doing that gives a false impression of the sale and makes a joke of the site.

Congratulations mainlypostcards on having the convictions to do what's right....follow up in a calm manner and wear your neg with pride

Made a sale on December 3. To date no payment in spite of invoice more or less straight away, followed by a friendly reminder on day 6 or 7, followed by "dispute resolution" after 2 weeks, where I had 2 responses. The first one said that payment had been made with mb. When I told them I had not received it they said they would make payment. This has not happened. Today I left negative fb and within the hour got 0% back - it says (in French): "this seller should consider e-wallet for international customers". I got e-wallet and have received over 30 international payments in Nov and Dec through it.

Can I have this fb removed by Delcampe? I cannot start another dispute resolution for this item, as there is already one for non payment?

Thanks in advance for any suggestions.

Hi Mainlypostcards,
Looks like I'm in the same boat you were...I also believe in giving a non-paying buyer what they deserve in their ratings after all other avenues were exhausted... but for them to be able to come back and unjustly rate me after I blacklisted them is just not right...I sent letter below to Melanie this morning to see if Delcampe helps the seller..
==========================================
Hi Melanie ...
My problem is with a buyer "xxxxxx".. This person bid on 7 of my auctions and never paid..I sent numerous buyer contact and invoices over a period of one month.. Then I turned in a dispute for the 7 auctions and the buyer never responded... I was returned my fees and relisted the auctions and blacklisted the buyer leaving 7 neutral ratings...About two weeks ago I received a response claiming that the buyer had problems receiving government checks and he/she would like to make maybe a partial payment if the postcards are still available...They could of responded to my contacts with them or replied to the disputes I turned in but waited till I gave them neutral ratings...Buyer sent me another message asking if I no longer wanted to do business with he/she..My reply was I would prefer if they took their business elsewhere....Now this morning buyer gives me six 75% ratings.... This is not fair to me.. I had a excellent seller rating that is now tarnished by a buyer that did not pay or respond to any correspondence or disputes.. Can these 75% ratings be removed.....I'm also posting this on the forum to support another seller... Thanks ( postman1 )

Postman,
I had my issue resolved satisfactory and the fb was removed.
If I remember well, I was told at the time, that fb would be removed if the other party has not participated in the dispute process, so you should get them removed.

Dear Mainly postcards.

You did the right thing. Negative feedback/neutral feedback for non payers needs to be posted when deserved.

Not doing so it foolish.

Giving positive feedback when negative/neutral feed is deserved is more than foolish...

I try to send emails, reminder invoices and then use the dispute process before going to negative / neutral feedback.

I do state in the negative neutral feedback that i will change feedback to positive if item is paid for in seven days.

I also have started using a new tool of "tracked" email that tells me if the email I sent has been opened by the receiver.

Mainly Postcards, Thank you for using the feedback system as it should be used.

Most email services can now provide this option

scview,
I will always give neg/neutral to non payers. In total I tend to wait a month until it comes to that though. Invoice, reminders to start - dispute after 2 weeks approx and then I give it another 2 weeks or so for the buyer to pay before claiming any fees back and leaving negative fb.

However, receiving a neg fb back, that contains a blatant lie as happened in my case or receiving negs/neutrals when no communications has been made at all during that period of time is a bit harsh.

I think it's important to leave appropriate fb for others to see, because bad buyers imho are just as much of a nuisance as bad sellers.

I am having problems with a buyer who i left positive fb for (stupidly it seems now) after he initially sent me $US !!! After several mails he eventually paid vis PP as he should have done from the word go.

I then duly posted his goods along with his measley $7. This was not sent regd as he did not pay for it,,,, then the mails started to arrive threatening to leave neg fb ... also calling me a thief and a cheat.. something I take great exception to. No surprise also his post has not arrived.. allegedly.

I am trying to get Delcampe to intervene to stop the nonsense especially as he is also threatening to try and have my account with delcampe closed.

Having read all the negative fb he has left for others I wish I had never sold him 2 damned phonecards as there is a definite pattern to his trading.

He sends cash which is OK if you can actually spend the currency he sends.. but if you cannot are you really expected to just send goods to him AND pay for registered post that he does not want to pay for???

Mr Isreali... if you are reading this you'll know who you are.... right now I am not mentioning his name but as he also threatening to try and 'blacklist me' .. the naming will surely follow but only if i have to!

I am having problems with a buyer who i left positive fb for (stupidly it seems now) after he initially sent me $US !!! After several mails he eventually paid vis PP as he should have done from the word go.

I then duly posted his goods along with his measley $7. This was not sent regd as he did not pay for it,,,, then the mails started to arrive threatening to leave neg fb ... also calling me a thief and a cheat.. something I take great exception to. No surprise also his post has not arrived.. allegedly.

I am trying to get Delcampe to intervene to stop the nonsense especially as he is also threatening to try and have my account with delcampe closed.

Having read all the negative fb he has left for others I wish I had never sold him 2 damned phonecards as there is a definite pattern to his trading.

He sends cash which is OK if you can actually spend the currency he sends.. but if you cannot are you really expected to just send goods to him AND pay for registered post that he does not want to pay for???

Mr Isreali... if you are reading this you'll know who you are.... right now I am not mentioning his name but as he also threatening to try and 'blacklist me' .. the naming will surely follow but only if i have to!

I am having problems with a buyer who i left positive fb for (stupidly it seems now) after he initially sent me $US !!! After several mails he eventually paid vis PP as he should have done from the word go.

I then duly posted his goods along with his measley $7. This was not sent regd as he did not pay for it,,,, then the mails started to arrive threatening to leave neg fb ... also calling me a thief and a cheat.. something I take great exception to. No surprise also his post has not arrived.. allegedly.

I am trying to get Delcampe to intervene to stop the nonsense especially as he is also threatening to try and have my account with delcampe closed.

Having read all the negative fb he has left for others I wish I had never sold him 2 damned phonecards as there is a definite pattern to his trading.

He sends cash which is OK if you can actually spend the currency he sends.. but if you cannot are you really expected to just send goods to him AND pay for registered post that he does not want to pay for???

Mr Isreali... if you are reading this you'll know who you are.... right now I am not mentioning his name but as he also threatening to try and 'blacklist me' .. the naming will surely follow but only if i have to!

He doesn't need to "try" to blacklist you. He can do it all too easily, and for no good reason if he chooses .

This blacklisting can be made public on a forum. For example, as it happens and as I have complained before, Mainlypostcards has blacklisted me for no reason whatsoever. I have never bought anything from her or tried to buy anything from her. This sort of thing is a misuse of the facility.

The problem is that Delcampe staff, in settling some other dispute, might look at my records and notice that I have been blacklisted. Similarly, they will find one item that I won but never paid for --- this is only because the seller refuses to send an invoice, or tell me the weight of it (it's a book of unknown weight, to be posted from abroad). Anything like this could count against you if some other disputer arose, and it really is not fair.

Delboy Barrow.

I have never made it public on the forum that I've blacklisted you - you chose to do that yourself. If you want a reply to the message that you sent me as to why i did it, let me know and I will be happy to oblige, but I will reply on the forum publicly, not as a private message. BTW, you only discovered that I'd blacklisted you about 6 weeks after I'd done so - just shows how much attention you pay to your Delcampe account and although you can't see it, it also states the reason why I've blacklisted you - if delcampe were to investigate your account they will be able to see it and it wouldn't count against you as far as any problem transactions is concerned. It could count against you as far as your forum posts are concerned though.

I doubt very much that Delcampe will look at your "blacklist", rather then at any communication(s) between partners in a transaction. That is why I've advised OP to remain calm and polite.

An item "lost in the post" is an unfortunate occurance, but unfortunately it happens occasionally. In my 5 years of online selling and somewhere close to 9000 transactions I've had about 5 or 6 of them. Luckily for me it has not happened to me in my very early days on a new site

"This blacklisting can be made public on a forum."

This is absolutely true, it can, by either party if they choose.
I did not say that Mainlypostcards had made it public on a forum. I have, because I don't think it is right.

I do naturally pay proper attention to my delcampe account when I buy something, but I really don' t think there are many members who regularly check to see if anybody has blacklisted them without warning for no known reason ! Nor do I believe that the blacklist was ever intended to be a sort of thumbs-down on the opinions or humour a person displays on the forum. The forum is the place to discuss that, I would have thought. Putting me on a blacklist doesn't stop me writing on the forum. I don't see the point.

Delboy

I've been blacklisted by 2 accounts (one and the same person). On each occasion I got a notification to tell me that I had been blacklisted. The buyer in question was a **** (fill in whatever you like) and I had blacklisted them before they blacklisted me.
If you wish to call some of your contributions to the forum "humour", that is your right. I choose to view them somewhat different, including a real hostility towards me and some other members in some cases. Of course, there are also the useful contributions you pride yourself on.
IMHO though, all posts should be pleasant and/or helpful and/or useful to other forum members - non should be negative and/or degrading and/or argumentative.

It seems you are shying away from a public answer to your message asking me why I've blacklisted you.

Although I absolutely agree with xtf's comments.
If he sent you cash in US$ and that is not a payment method you state you accept, you should not have "rushed along" and given positive fb. You should have waited at least until you had received your money via an acceptable method.
Having said that, leaving fb is not a slamming match and the tit for tat shouldn't come into it.

Your feedback is very low and a neg would be unfortunate this early on - whatever you do, if you receive one, don't "get blinded with anger" and add a very nasty reply. Walk away from it for a few hours, compose yourself and leave a calm, polite reply, if you do wish to put anything. (I generally reply to any fb that is less then 100% - check my replies if you wish).

He cannot close your account - only Delcampe can do that. Therefore remain composed and polite; if Delcampe is in any doubt, they will want to look at all communications that have passed between you.

As far as blacklisting you is concerned. Unless you want to trade with him again, why worry about it. Only he and you will know that he's blacklisted you. It is not made public who has blacklisted who.

I've only seen your side of the story and it looks as if he's dug his heels in - you may well get a Paypal chargeback (unless he's already exceeded his quota for the year). As you have not send the item by trackable (registered/signed for) means, you will end up losing that dispute, if it happens.

Although I absolutely agree with xtf's comments.
If he sent you cash in US$ and that is not a payment method you state you accept, you should not have "rushed along" and given positive fb. You should have waited at least until you had received your money via an acceptable method.
Having said that, leaving fb is not a slamming match and the tit for tat shouldn't come into it.

Your feedback is very low and a neg would be unfortunate this early on - whatever you do, if you receive one, don't "get blinded with anger" and add a very nasty reply. Walk away from it for a few hours, compose yourself and leave a calm, polite reply, if you do wish to put anything. (I generally reply to any fb that is less then 100% - check my replies if you wish).

He cannot close your account - only Delcampe can do that. Therefore remain composed and polite; if Delcampe is in any doubt, they will want to look at all communications that have passed between you.

As far as blacklisting you is concerned. Unless you want to trade with him again, why worry about it. Only he and you will know that he's blacklisted you. It is not made public who has blacklisted who.

I've only seen your side of the story and it looks as if he's dug his heels in - you may well get a Paypal chargeback (unless he's already exceeded his quota for the year). As you have not send the item by trackable (registered/signed for) means, you will end up losing that dispute, if it happens.

I have emptied my PP account in anticipation of this move. Let them take what's not there. My question would be this:- If you give someone the option to have goods sent by regd mail and they choose not to pay for this service, how can you be responsible if it gets lost? Surely thats the whole reason for offering the option. If the buyer opts out then the risk is theirs.

Considering this will be the only package I have sent that will not have reached its destination and this guy has a history of this happening to him surely 'rat' and 'smell' can be used in the same sentence.

If that is the rationale then they should insist that all sellers send by regd mail and that all buyers have to stand this cost.

If PP or this guy do try this I will fight them. Here is one person that will not just roll over and take it up the ar5e!!!!

I don't really want to argue with you much more. It seems to me that it's you who have been displaying hostility towards me. Who is going to bother to read through it all and decide who is more correct ? It's unimportant.

You seemed to start this when I mistakenly thought you were male, and you resented my writing in Dutch (although you don't mind Cajun writing in much worse French). My writing in Dutch was a friendly gesture, just like when Cajun adds French phrases for French members (and sometimes others). Think about that.

So you don't think we should be argumentative. What is the use of a forum which is not argumentative ? Forums are for debating things on. That 's what they are.

Are you some kind of moderator ? I don't like the idea of everything I write being examined and censored by Mainlypostcards, whether she makes the judgement that it is "negative", or humorous enough, or helpful enough, to be there; whether it is hostile or degrading. You are not sitting in the Hague judging the interrogation methods used by some foreign régime. Sorry if you find this "argumentative".

I never received any notification that you had blacklisted me. I have no intention of blacklisting you. I don't see the point. In fact, I have never blacklisted anybody.

Delboy Barrow

bonjour delboy,

life can be much worse. think of the poor animals in the marshes of the louisiana coast.

amities,
cajunsr.