Improvements on the website, Delcampe Contest, Categories
Wed, 29 Aug 2012
In order to always improve the features offered on our website, we encourage you to discover two improvements : the change in the time period for the feedbacks and the mediation center and also the automatic refresh of the list of current bids on an auction.
We also have a brand new Delcampe Contest for you to take part in. Through this contest you can win a superb 5 dollar gold coin, with an estimated value of more than 700$ !
We end our newsletter with some information on category changes and our tip of the day about the setting of your parameters in the list of items!
Your Delcampe Team
FROM SEPTEMBER, 4th!
CHANGE IN THE TIME PERIOD FOR THE FEEDBACKS AND THE MEDIATION CENTER / When you have a difficulty with a transaction, we encourage you to use our mediation center (My Delcampe > Account > open a dispute) in order to find a solution to this issue.
We have made a long-awaited improvement on the following two systems: the mediation center and the feedback system.
Previously, the time period to open a dispute was within 60 days after the sale has ended. But, the feedbacks could be left for a period of 90 days.
As a consequence, a feedback left after 60 days could not be disputed in the mediation center.
From September 4th, the time period to open a dispute will be extended to 90 days and the one to give a feedback will be reduced to 60 days.
Accordingly, the declarations of unpaid items will now have to be introduced by the sellers within 60 days.
We are aware that other improvements should be made to the mediation center, this is only the beginning.
A NICE IMPROVEMENT FOR THE BUYERS / Previously, when a bid was made on an auction within the last minutes before its closure; members, watching it, had to manually refresh the page in order to update the list of running bids.
If members forgot about the refresh they could miss a sale because they would not notice that new bids had been made. Since we are aware of this, we have improved this system.
From now on, in the last minute of sale, the list of bids get updated regularly and automatically.
DELCAMPE CONTEST/ Participate in our new contest and win a superb "Indian Head" gold piece, one of the most popular coins in the United Sates' history.
CATEGORIES CHANGES / The subcategory "Stamps > Europe > Great Britain" was reorganised and now includes decades and the subdivisions "Used stamps", "Unused stamps", "Covers and Documents" , "Unclassified". This should improve the user-friendliness of these categories.
| DID YOU KNOW IT?
Buyers... Do you know how you can only see new sales in a list of items?
You can set the parameters of your list of items in the categories to only see new sales.
In order to do this, you should go to a category (or you should do a search), in the table "Preferences" (on the top right of the list), choose « New since x day(s) ».
Then, click on "Register my choices".
Please pay attention to this : if you tick the box "Check this box to use these parameters for all lists", those parameters will be saved and applied during your next visits, until you save other parameters.
Softening of the new fee changes
Thu, 23 Aug 2012
Softening of the fee changes
Dear Delcampe Seller,
2) All of the items which are currently on the website and the items which are put on the website
You have received or you will receive in the hours that follow an e-mail announcing our fee changes, as a part of our project "Sane Listings".
The decisions we took are important both for you and for us. They aim to improve the global quality of the items put up for sale on the website and to give us the financial means to continue to provide you with a quality service.
These new measures need to be applied as of September 1st.
However, as a result of your messages by e-mail and in our poll, we understand that 10 days is not enough time for a lot of our sellers who sometimes possess thousands of items. These are mainly sellers of items of modest financial value.
Listening to you and respecting your opinion and remarks is a value we hold dear. This is why we have decided to soften the measures we recently announced.
Here are thus the changes in 3 points:
1) The measure will be applied as of September 1st 2012,
but it will only apply to items put up for sale starting from this date.
(We are talking about putting up for sale, not renewing already existing sales)
before September 1st will not be subject to the fixed price charge per item sold.
3) Starting from January 1st 2013 all of the items present on the website
will be subject to the fixed price charge.
For 12 years the Delcampe website has been created for collectors. The « small » items deserve the same place on our website as the « big » ones. However, we need to face more and more volume of these small items which costs us a lot of money and server capacity.
This thus gives sellers a 4 months window in which they can change their selling strategy in view of the new measures.
This way we think we answer your demands for extending the deadline and softening the measures, all the while maintaining an essential financial income, which is needed for the functioning of the website.
Furthermore, our member's demands increasingly go in the direction of such measures. We took these measures today because it is a necessity and we want them to be favorable to all, no matter what you collect.
Our website remains cheaper and more profitable than other websites. Moreover, we are not introducing listing fees and the advantages for which you need to pay on these other websites remain free on ours. As long as you do not sell anything, you do not need to pay us anything. We are keeping true to this philosophy.
The additional financial means will be invested in our services: the essential purchase of faster servers, improvement of website features, more advertizing on and off the internet, a higher quality help section, etc. We all have to gain here; a better website and more buyers.
Should you have any questions do not hesitate to contact us at email@example.com.
Thank you for the trust you place in us.
... and his Team
Our project "Sane listings" - Fee changes
Tue, 21 Aug 2012
Every day in between 100.000 and 150.000 new collectibles are offered on Delcampe.
In this diversity we can find modest items as well as rare and invaluable objects. The other side of the coin: items for which there is a great interest find themselves hidden in the middle of all the less rare and attractive items. As a consequence of this, increasingly more members are asking us to improve the global quality of the items proposed on the website.
We understand this legitimate request. We find it very important that our members appreciate our website and that they feel well on it. It is for this reason that we try to improve the website every day.
To meet this justified need, we have decided to undertake a big project with you on the whole of the website: “Sane Listings”. This project aims to improve the global quality of available items and will happen in several phases spread over a total of two years.
|Presentation of the Project: "Sane listings"
First stage: Fixed fee charged to the seller for each item sold
|Today, we announce the first stage to you which will start September 1st.
Its objective is to limit the sale of items of too little value or for which there is too little interest. We are aware that these items can bring happiness to many collectors, but there are too many of them in the categories. This burdens our servers, makes searches slower and makes browsing of the website tiresome at times for buyers.
As a first step we will charge sellers a fixed fee of 0,15 EUR (0,18 USD/ 0,12 GBP/ 0,18 CHF/ 0,18 CAD) for each sold item.
These are of course not insertion fees. Putting up for sale will remain free of charge for members, a fee will only be charged for sold items.
This fixed rate will be calculated once a month, like our commission fee (which remains unchanged). Our last change of rates dates back to more than 4 years ago.These additional means will be used to improve the quality of the whole of the website (new features, more advertizing for the website, better services, etc.)
Of course, items of lesser value still have a place on our website, since we are a website for collectors and we are aware that these items bring hapiness to some of them. However, we advise sellers of these items to group them into batches. Our team remains at your disposal for advice or help (especially concerning your low value items).
In principle, this first stage will be the only stage of the project which has an obligatory financial aspect.
In time, when several stages will have been put in work, it will be much more pleasant for buyers to browse through the website in search of news items for their collection. In turn, the sellers will appreciate the fact that their sales are better respresented and thus more attractive.
We are also aware that this change will have an impact on our statistics related to the number of items (on sale, sold monthly, etc.). However, we know that this will improve your daily experience on our website and this is what matters most to us.
Future stages... Express your opinion!
This first stage will of course not be sufficient to improve the quality of the listings. This is why we have other ideas in store for the future.
Some ideas which are under consideration for future stages of this project are the following:
- the possibility for a buyer to exclude the sales of a certain seller in a listing,
- automatic closure of sales which have not received any visits for a certain period of time,
- an automatic price reduction for items fulfilling certain conditions,
- the insertion of at least one picture,
- changing unsold auctions to fixed price sales,
As you can see, there are many ideas for the future of this project. However, we find it very important to have input from our members. This is why we started a new poll. In it you can express your ideas for improving the quality of items offered on the website. We'd like to hear everyone's opinion: both sellers and buyers. Help us by commenting our ideas or by proposing your own.