Softening of the new fee changes
Thu, 23 Aug 2012
Softening of the fee changes
Dear Delcampe Seller,
2) All of the items which are currently on the website and the items which are put on the website
You have received or you will receive in the hours that follow an e-mail announcing our fee changes, as a part of our project "Sane Listings".
The decisions we took are important both for you and for us. They aim to improve the global quality of the items put up for sale on the website and to give us the financial means to continue to provide you with a quality service.
These new measures need to be applied as of September 1st.
However, as a result of your messages by e-mail and in our poll, we understand that 10 days is not enough time for a lot of our sellers who sometimes possess thousands of items. These are mainly sellers of items of modest financial value.
Listening to you and respecting your opinion and remarks is a value we hold dear. This is why we have decided to soften the measures we recently announced.
Here are thus the changes in 3 points:
1) The measure will be applied as of September 1st 2012,
but it will only apply to items put up for sale starting from this date.
(We are talking about putting up for sale, not renewing already existing sales)
before September 1st will not be subject to the fixed price charge per item sold.
3) Starting from January 1st 2013 all of the items present on the website
will be subject to the fixed price charge.
For 12 years the Delcampe website has been created for collectors. The « small » items deserve the same place on our website as the « big » ones. However, we need to face more and more volume of these small items which costs us a lot of money and server capacity.
This thus gives sellers a 4 months window in which they can change their selling strategy in view of the new measures.
This way we think we answer your demands for extending the deadline and softening the measures, all the while maintaining an essential financial income, which is needed for the functioning of the website.
Furthermore, our member's demands increasingly go in the direction of such measures. We took these measures today because it is a necessity and we want them to be favorable to all, no matter what you collect.
Our website remains cheaper and more profitable than other websites. Moreover, we are not introducing listing fees and the advantages for which you need to pay on these other websites remain free on ours. As long as you do not sell anything, you do not need to pay us anything. We are keeping true to this philosophy.
The additional financial means will be invested in our services: the essential purchase of faster servers, improvement of website features, more advertizing on and off the internet, a higher quality help section, etc. We all have to gain here; a better website and more buyers.
Should you have any questions do not hesitate to contact us at email@example.com.
Thank you for the trust you place in us.
... and his Team